ZipRecruiter

Log In

1

Field Support Jobs in Illinois (NOW HIRING)

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Field Support Manager Salary: $86,250-$115,000 Position Summary The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support ...

Kastle Systems

Field Support Technician

Chicago, IL

$20.25 - $27.75/hr

The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle ...

Kastle Systems

Field Support Technician

Chicago, IL

$20.25 - $27.75/hr

The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Field Support Technician - On-site Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between our Managed Services clients and internal technical support ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Field Support Technician - On-site Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between our Managed Services clients and internal technical support ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Scotsman Ice is hiring a Field Support Technician for our Vernon HIlls office. This job is Monday through Friday, in office and provides top tier benefits. We are dedicated to providing our employees ...

SBTC

Field Support Technician

Chicago, IL · On-site

$20.25 - $27.75/hr

The Field Support Technician is responsible for diagnosing and repairing many different types of technology related issues in schools and other nonprofits supported by SBTC. Primary responsibilities ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$19.75 - $27/hr

Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between their Managed Services clients and internal technical support team. This role focuses on ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

Clayco

Field Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

Dohrn

FT Field Support Representative

Northlake, IL · On-site

$18.50/hr

Dohrn is currently seeking a Field Support Representative at our Northlake, Terminal. Full time $18.50 hr Shift: Monday- Friday 4pm -1230am • Prepare paperwork for launching drivers • Answer and ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position ...

next page

Showing results 1-20

All JobsField Support JobsField Support Jobs in Illinois

Field Support information

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What does field support do?

Field support involves providing technical assistance, maintenance, and troubleshooting services at client locations. Support technicians often install, repair, and upgrade equipment or systems, using tools and diagnostic software, and may require certifications or technical knowledge relevant to the industry. They typically work on-site and may follow scheduled or emergency service requests.

What are popular job titles related to Field Support jobs in Illinois?

For Field Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Field Support jobs in Illinois look for?

The top searched job categories for Field Support jobs in Illinois are:

Field Support jobs near you
Infographic showing various Field Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Field Support Manager

Scigon Solutions

Oak Brook, IL • On-site

$86K - $115K/yr

Other

Posted 11 days ago

Job description


Field Support Manager Salary: $86,250-$115,000 Position Summary

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of high-quality end-user support services, drives operational excellence, manages escalations, and develops technical support personnel to meet business and customer needs.

Key Responsibilities <>Team Leadership & People Management
  • Lead, coach, mentor, and develop L2 Field Support technicians.
  • Conduct performance management activities including goal setting, evaluations, and development planning.
  • Foster a customer-focused, high-performance team culture.
  • Manage staffing, scheduling, and workforce planning to ensure adequate coverage.

<>Support Operations
  • Oversee day-to-day field support operations across assigned locations.
  • Ensure timely resolution of hardware, software, networking, and endpoint issues.
  • Monitor ticket queues and support metrics to ensure service commitments are achieved.
  • Drive continuous improvement initiatives to enhance support effectiveness and end-user satisfaction.

<>Escalation Management
  • Act as the primary escalation point for critical incidents and unresolved support issues.
  • Coordinate with Service Desk, Infrastructure, Applications, and third-party vendors to drive issue resolution.
  • Facilitate communication during major incidents and service disruptions.

<>Resource Planning
  • Manage technician assignments and site coverage models.
  • Forecast resource requirements based on business growth and demand.
  • Support budgeting and asset planning activities.

<>Stakeholder Management
  • Build relationships with site leadership and business stakeholders.
  • Ensure support services align with organizational priorities.
  • Provide regular operational reporting and service updates.

Qualifications <>Required
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • 5+ years of IT support experience.
  • 2+ years of people leadership experience.
  • Experience managing field services, desktop support, or end-user computing teams.
  • Strong incident and escalation management experience.
  • Excellent communication and stakeholder management skills.

<>Preferred
  • ITIL Foundation certification.
  • Experience supporting multiple sites or distributed operations.
  • ServiceNow or equivalent ITSM platform experience.

Apply