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Field Support Manager Jobs in Massachusetts (NOW HIRING)

BCS365

IT Field Support Technician

Rockland, MA · On-site

$30 - $38/hr

IT Field Support Technician Department: Help Desk Employment Type: Full Time Location: Rockland, MA ... Incident Management: Log, track, and update all support incidents in a timely manner using ...

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All JobsField Support JobsField Support Manager JobsField Support Manager Jobs in Massachusetts

Field Support Manager information

See Massachusetts salary details

$33.9K

$78.7K

$137.1K

How much do field support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for field support manager in Massachusetts is $78,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $93,900.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

How much do field support managers make in the US?

Field Support Managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and industry. They often oversee technical support teams, requiring strong communication and problem-solving skills, with some roles offering additional performance-based bonuses.

What does a field support manager do?

A field support manager oversees technical support teams that provide on-site assistance to clients or employees. They coordinate service delivery, troubleshoot issues, and ensure customer satisfaction, often using tools like ticketing systems and requiring strong communication and problem-solving skills. The role typically involves travel and working outside of standard office hours.

What cities in Massachusetts are hiring for Field Support Manager jobs?

Cities in Massachusetts with the most Field Support Manager job openings:

Infographic showing various Field Support Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,653 per year, or $37.8 per hour.

Aircraft Support Manager

Gulfstream Aerospace Corporation

Westfield, MA • On-site

$97K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

13th of 72 rated aerospace companies

Job description

Aircraft Support Manager in GAC Westfield
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.
This position will be supporting the Avionics Install department.
The compensation range for this role is $97,094 - $127,435 annually.
Final compensation for this role will be determined by several factors including but not limited to: minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.
Gulfstream employees benefit from a total rewards package that includes competitive compensation, comprehensive benefits plans, wellness programs, paid leave and tuition assistance. Our U.S. benefits package includes:
  • Medical, prescription, dental and vision coverage
  • Life and disability insurance
  • Retirement savings plan
  • Employee assistance plan
  • Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.

Education and Experience Requirements
Bachelor's Degree in aviation maintenance or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 6 years aviation experience to include three (3) years of experience in one or more of the support functions (Avionics, Paint, Interior or Maintenance) on large or mid-size cabin aircraft. Other An A&P license and four (4) years of related aircraft experience in addition to the six (6) years experience may offset the Bachelor's degree.
Position Purpose:
Direct and coordinate all aspects of a hangar support function to ensure timely and cost effective fulfillment of delivery schedules and optimum safety and quality standards. Support areas include: Avionics, Paint, Interiors or Maintenance
Job Description
Principle Duties and Responsibilities:
Essential Functions:
  1. Manage support area efforts to develop and maintain milestone schedules of multiple projects through utilization of available resources and proper staffing .
  2. Develop new methods and procedures and implement corrective action plans to ensure delivery of aircraft on schedule; reduce man-hours and material costs; identify and eliminate waste .
  3. Maintain effective relationships and integrative activities with other departments on all pertinent Service Center matters; ensure two-way information exchange, between internal and external customers, with respect to problems, schedule deviations, and quality variances .
  4. Ensure root causes of problems are defined and permanent corrective action is implemented .
  5. Ensure that department personnel are informed and trained on product line systems and procedures, roles, and responsibilities .
  6. Prepare reports, forecasts, charts and historical data as required. for all aspects of all product lines .
  7. Develop and monitor area training requirements .
  8. Review, adjust, and approve all product line proposals, and WCR's .
  9. Plan and control department budget performance Demonstrate creativity, foresight, and mature business ethics in solving financial problems Make decisions that have an impact on business needs and budget targets .
  10. Coordinate with material department to ensure timely delivery of parts and materials .
  11. Provide information to internal and external customers, as needed, to include quoting, renderings, manpower allocation, and billing disputes .

Additional Functions:
  1. Promote safety and good housekeeping standards and monitor repair station compliance .
  2. Perform administrative and personnel functions as required. .

Perform other duties as assigned.
Other Requirements:
  1. Must be able to read blueprints, design drawings, and have basic understanding of Service Center equipment.
  2. Thorough knowledge of QC policies, procedures and all related technical data.
  3. Must be able to read, write, speak, and understand the English language.
This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: 234922
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 09/04/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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About Gulfstream

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Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company ( . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Savannah, GA, US

Year founded

1958

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