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Field Support Manager Jobs in Massachusetts (NOW HIRING)

Cornerstone

Desktop Support Manager

Boston, MA

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... Bachelor's degree in computer science or related field, or equivalent combination of education ...

BCS365

IT Field Support Technician

Rockland, MA · On-site

$30 - $38/hr

IT Field Support Technician Department: Help Desk Employment Type: Full Time Location: Rockland, MA ... Incident Management: Log, track, and update all support incidents in a timely manner using ...

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All JobsField Support JobsField Support Manager JobsField Support Manager Jobs in Massachusetts

Field Support Manager information

See Massachusetts salary details

$33.9K

$78.7K

$137.1K

How much do field support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for field support manager in Massachusetts is $78,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $93,900.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

What cities in Massachusetts are hiring for Field Support Manager jobs? Cities in Massachusetts with the most Field Support Manager job openings:
Infographic showing various Field Support Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,653 per year, or $37.8 per hour.

Field Support

Helion Automotive Technologies

Springfield, MA

$19.75 - $27/hr

Full-time

Re-posted 22 days ago

Job description

Summary: Provides basic level support at each client site to install, support, upgrade and maintain client’s hardware and software. Additional responsibilities include working in a cohesive manner with Service Desk personnel and other Field Technicians to resolve all issues quickly and accurately.

Tasks:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Assist users to diagnose and solve data communication problems.
  • Consult customers and visit workplaces to determine present and future user needs.
  • Provide users with technical support for computer problems.
  • Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Participate in short and/or long term projects assigned by Project Manager which may involve long duration of overnight stay.
  • Load and unload automobiles of equipment, PC’s and other hardware.
  • Drive to client sites in respective markets daily per the routes established by Coordinator and/or Management.
  • Report status of issues, exact location and other relevant information to Coordinator and/or Management throughout the day.
  • Report any mechanical problems encountered with company-owned vehicles.
  • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
  • Obey traffic laws, and follow established traffic and transportation procedures (i.e. Helion’s Vehicle & Safety Usage Policy).
  • Track, document & submit expense sheet with receipts each month to Supervisor.

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