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Field Service Technician Supervisor Jobs (NOW HIRING)

EMR Co.

Field Service Supervisor

Beltsville, MD · On-site

$250/hr

Field Service Supervisor Full Time Service Technician 2500, Beltsville, MD, US 5 days ago Requisition ID: 1148 Salary Range: $40.75 To $68.43 Hourly EMR, a leader in commercial kitchen repair, has an ...

H2O Innovation Inc.

Field Service Technician

Spring, TX · On-site

Field Services Supervisor Position Type: Full-Time, Permanent The Field Services Technician will hold a full-time, permanent position within our Operations and Maintenance division at our Spring, TX ...

Clayton Services

Field Service Technician

Houston, TX · On-site

$20 - $32/hr

Clayton Services is searching for a Field Service Technician to join a growing industrial equipment manufacturer in Southwest Houston. The Field Service Technician will be responsible for ...

NOV, Inc.

Field Service Technician

Conroe, TX · On-site

The Field Service Technician reports to the Louisiana Field Service Supervisor. We are seeking career-minded service professionals who understand the importance of a clear career path and can fulfill ...

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How much do field service technician supervisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for field service technician supervisor in the United States is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.33 per hour, depending on experience, location, and employer.

What is a field service technician supervisor?

Field Service Technician Supervisors are professionals who oversee and coordinate the activities of field service technicians. They are responsible for managing service schedules, ensuring quality standards are met, providing technical guidance, and resolving customer issues. These supervisors also train new technicians, maintain safety protocols, and serve as a liaison between customers and their company. Their role is essential in industries that require on-site installation, maintenance, or repair of equipment.

How does a field service technician supervisor typically balance administrative duties with hands-on technical support in the field?

As a Field Service Technician Supervisor, you'll often split your time between overseeing field technicians, handling scheduling and reporting, and stepping in to resolve complex technical issues on-site. Balancing these responsibilities requires strong organizational skills and the ability to prioritize urgent service calls while ensuring team productivity and adherence to safety standards. Supervisors frequently serve as a bridge between upper management and field staff, facilitating communication and providing mentorship to help technicians develop professionally. This dynamic role offers exposure to both technical and leadership functions, which can lead to further advancement into operations or management positions.

What are the key skills and qualifications needed to thrive as a field service technician supervisor, and why are they important?

To excel as a Field Service Technician Supervisor, you need strong technical knowledge in equipment maintenance, troubleshooting skills, and experience in field service operations, often supported by a relevant associate degree or technical certifications. Familiarity with service management software, diagnostic tools, and safety compliance systems is typically required. Leadership, effective communication, and problem-solving abilities help supervisors manage teams and coordinate complex service tasks. These competencies ensure efficient field operations, high-quality service delivery, and the effective management of technician teams.

What is the difference between Field Service Technician Supervisor vs Field Service Technician?

AspectField Service Technician SupervisorField Service Technician
CredentialsRelevant certifications, technical training, leadership skillsTechnical certifications, hands-on training
Work EnvironmentSupervisory role, overseeing teams, coordinating service callsPerforming repairs, installations, and maintenance on-site or at client locations
Employer & Industry UsageUsed in service companies, utilities, and manufacturing industriesCommon in similar industries, focusing on technical tasks
Search & Comparison IntentUnderstanding supervisory roles, career progressionTechnical skills, daily responsibilities

The main difference between a Field Service Technician Supervisor and a Field Service Technician lies in their responsibilities. The supervisor oversees teams, manages schedules, and ensures service quality, while the technician focuses on hands-on repair and maintenance tasks. Both roles require technical certifications, but the supervisor also needs leadership skills. Employers in service industries often seek both roles for different levels of operational support.

What cities are hiring for Field Service Technician Supervisor jobs?

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What states have the most Field Service Technician Supervisor jobs?

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What are popular job titles related to Field Service Technician Supervisor jobs?

For Field Service Technician Supervisor jobs, the most frequently searched job titles are:

Field Service Technician Supervisor jobs near you

Field Service Technician Supervisor

Charlotte, NC • On-site

flowcontrol
Manufacturing • 1 - 5K employees
Learn more about flowcontrolexternal

Full-time

Posted 5 days ago

Job description

The Field Service Technician Supervisor has a critical role responsible for overseeing and optimizing the delivery of IT support, field services, managed services, and customer success across Flow Control Group. This individual will lead, mentor, and motivate a team of Field Service Technician professionals, ensuring the consistent achievement of service level agreements (SLAs), timely response, high customer satisfaction, and operational excellence. The Supervisor will act as a primary point of contact for escalations, drive process improvements, and contribute to the strategic growth of the service delivery function across the business.

Key Responsibilities:

Team Leadership & Management:

  • Lead, coach, and develop a team of field service technicians.
  • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to foster professional growth and skill development.
  • Align with the department on performance goals and objectives for team members, ensuring alignment with company-wide targets.
  • Motivate and engage the team, fostering a collaborative and high-performance work environment.
  • Manage team scheduling, resource allocation, and workload distribution to ensure efficient service delivery.
  • Participate in the recruitment, onboarding, and training of new team members.
  • Manage monitoring for site uptime and ability to operate.

Service Delivery Oversight & Performance:

  • Ensure the consistent delivery of high-quality services in accordance with established SLAs, KPIs, and customer expectations.
  • Monitor, analyze, and report on key delivery metrics (e.g., response times, resolution rates, customer satisfaction scores, adherence to processes).
  • Identify trends, potential issues, and areas for improvement in service delivery.
  • Act as the primary escalation point for complex service issues, customer complaints, and challenging situations, ensuring timely and effective resolution.
  • Develop and implement corrective actions as needed to address service deficiencies.
  • Ensure compliance with company policies, procedures, and industry best practices
  • Collaborate with cross-functional teams (e.g., Sales, Product, Engineering, IT) to resolve systemic issues and improve overall service quality.
  • Ensure accurate and timely documentation of service activities, resolutions, and customer interactions.

Technical Requirements:

  • Monitoring tools such as LogicMonitor
  • Windows Operating System Support
  • Mobile Device Management
  • Active Directory
  • Office 365
  • Network and System Troubleshooting at a Tier 2/3 level, including general network hardware such as routers, switches, and firewalls
  • Windows-based servers

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