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How much do field service technician level 2 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for field service technician level 2 in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is a field service technician level 2?

A Field Service Technician Level 2 is a skilled professional responsible for installing, maintaining, and repairing equipment or systems at customer sites. They typically handle more complex tasks than entry-level technicians, including troubleshooting advanced issues and providing technical support. Field Service Technician Level 2 professionals often work independently, interact directly with customers, and may train or mentor junior technicians. They are expected to have a solid understanding of the equipment and demonstrate strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a field service technician level 2?

To thrive as a Field Service Technician Level 2, you need a solid technical background in equipment installation, troubleshooting, and repair, often supported by an associate degree or relevant certifications such as CompTIA A+ or manufacturer-specific credentials. Familiarity with diagnostic software, remote support tools, and common hand and power tools is typically required. Excellent problem-solving abilities, strong communication, and customer service skills set top performers apart in this role. These competencies are essential for ensuring timely and effective equipment maintenance, minimizing downtime, and maintaining customer satisfaction.

What are some common challenges faced by a field service technician level 2, and how can they be addressed?

Field Service Technician Level 2 professionals often encounter challenges such as troubleshooting complex equipment issues on-site, managing tight schedules, and adapting to different client environments. To address these, it’s helpful to stay updated on the latest technical documentation, communicate proactively with clients and the support team, and develop strong organizational skills to prioritize service calls efficiently. Many companies provide ongoing training and mentorship to help Level 2 technicians handle advanced problems and transition smoothly into higher-level or specialized roles.

What is the difference between Field Service Technician Level 2 vs Field Service Technician Level 1?

AspectField Service Technician Level 2Field Service Technician Level 1
CertificationsBasic technical certifications, sometimes manufacturer-specificEntry-level certifications or on-the-job training
Work EnvironmentMore complex service calls, troubleshooting, and repairsBasic installations and routine maintenance
ResponsibilitiesDiagnose and repair advanced issues, assist Level 1 techniciansPerform basic repairs and installations under supervision

Field Service Technician Level 2 roles involve handling more complex troubleshooting and repairs, requiring additional certifications and experience. Level 1 technicians focus on basic tasks and routine maintenance. The progression from Level 1 to Level 2 reflects increased technical skills and responsibilities within the same industry and work environment.

More about Field Service Technician Level 2 jobs

What states have the most Field Service Technician Level 2 jobs?

States with the most job openings for Field Service Technician Level 2 jobs include:

What job categories do people searching Field Service Technician Level 2 jobs look for?

The top searched job categories for Field Service Technician Level 2 jobs are:

Field Service Technician Level 2 jobs near you
Infographic showing various Field Service Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Field Service Technician Level II

Industrial Electric Manufacturing

Salt Lake City, UT • On-site

Full-time

Posted 12 days ago

Job description

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.
PURPOSE OF POSITION:
The purpose of the Field Service Technician Level II role is to is to perform start-up,
commissioning, installation, testing, troubleshooting, and service support for IEM equipment.
This position requires strong diagnostic skills, sound judgment, and the ability to resolve
moderately complex technical issues with minimal supervision. The Field Service Technician
Level II serves as a trusted customer contact in the field and may assist with providing
guidance, support, and on-the-job training to entry-level technicians.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
  • Independently perform start-up, commissioning, testing, troubleshooting, service, and repair
    of IEM equipment, including switchboards, control panels, and power products.
    • Install and modify electrical or mechanical components and subassemblies, which may
    include panelboard interiors, circuit breakers, bus bar, subpanels, control components,
    power cabling, and control wiring.
    • Attend project meetings and support coordination with contractors, clients, Project
    Managers, and internal IEM teams.
    • Analyze system failures, identify root causes, and determine appropriate corrective actions
    for moderately complex technical issues.
    • Troubleshoot electrical circuits, control wiring, and networking equipment.
    • Coordinate with Project Managers, manufacturing facilities, engineering, or other internal
    support teams to resolve product, commissioning, or customer-reported issues in the field.
    • Accurately document service activities, root cause analysis, corrective actions, parts usage,
    open items, and follow-up requirements.
    • Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as
    needed.
    • Perform other duties as assigned by management.

COMPETENCIES:
  • Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and
    field service concepts, including equipment start-up, commissioning, installation, testing,
    troubleshooting, and repair.
  • Safety and Compliance: Follows company, customer site, and industry safety
    requirements, including proper use of PPE, tools, equipment, and applicable safe work
    practices.
  • Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues,
    analyze system failures, determine root cause, and support appropriate corrective actions.
  • Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work
    instructions, checklists, and documentation requirements to support safe, high-quality work.
  • Communication: Communicates clearly and professionally with customers, contractors,
    Field Service Leads, Project Managers, internal teams, and management regarding project
    status, technical issues, and follow-up needs.
  • Teamwork and Collaboration: Works effectively with other technicians, Field Service
    Leads, project teams, manufacturing teams, and internal support groups to complete
    assigned work and resolve field issues.
  • Customer Focus: Maintains professionalism while working at customer sites and serves as
    a reliable field contact by being responsive, respectful, and solution-oriented.
  • Independence and Accountability: Performs assigned field service work with minimal
    supervision, manages responsibilities appropriately, and escalates issues when additional
    support or approval is needed.
  • Organization and Documentation: Manages assigned tasks, tools, parts, service
    documentation, corrective actions, and follow-up items accurately and timely.
  • Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-thejob
    training to Level I technicians as needed.
  • Quality of Work: Completes work accurately, safely, and in accordance with IEM
    standards, customer requirements, and project expectations.

EDUCATION AND EXPERIENCE:
  • Associate degree, vocational training, military experience, or equivalent experience in power
    distribution systems, including switchgear, UPS systems, generators, PDUs, or related
    equipment commissioning activities preferred.
  • 1+ years of experience supporting switchgear start-up and commissioning required.
  • Minimum of 1-3 years of related electrical, mechanical, technical, manufacturing,
    construction, commissioning, or field service experience preferred.
  • Working knowledge of electrical, mechanical, and power distribution systems required.
  • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and
    technical documentation.
  • Ability to safely use hand tools, power tools, and electrical testing equipment.
  • Strong diagnostic, problem-solving, and troubleshooting skills required.
  • Good verbal and written communication skills, including the ability to provide clear updates
    to customers, contractors, Project Managers, and internal teams.
  • Ability to work independently with minimal supervision and escalate issues appropriately
    when additional support is needed.
  • Strong organizational skills with the ability to accurately document service activities,
    corrective actions, parts usage, and follow-up items.
  • Ability to assist with training, mentoring, or shadowing Level I technicians as needed.

PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities: Sitting - 20% Walking/Standing - 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.
Why Join IEM
At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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