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Field Service Tech Jobs in Rhode Island (NOW HIRING)

Progressive Gaming

Field Service Tech I

Tiverton, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

IGT

Field Service Tech I

Lincoln, RI

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

IGT

Field Service Tech I

Lincoln, RI

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer)locations. Responds to dispatches and drives to customer locations ...

Progressive Gaming

Field Service Tech I

Lincoln, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

IGT

Field Service Tech I

Tiverton, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

IGT

Field Service Tech I

Tiverton, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

Progressive Gaming

Field Service Tech I

Ashaway, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

Progressive Gaming

Field Service Tech I

Lincoln, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer)locations. Responds to dispatches and drives to customer locations ...

IGT

Field Service Tech I

Ashaway, RI · On-site

Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations ...

EnerSys

Field Service Representative

Adamsville, RI · On-site

$85K - $128K/yr

Through innovative technology and ongoing training, we invest in our employees' skills and career ... The Field Service Representative works closely with Business Development, Sales, Program Management ...

Arcfield

Field Service Engineer

Middletown, RI · On-site

Responsibilities This is an entry-level IT internship or early-career support position ideal for a ... a related field. The role is designed to provide hands-on experience in a professional IT ...

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Field Service Tech information

See Rhode Island salary details

$14

$24

$37

How much do field service tech jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for field service tech in Rhode Island is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $28.03 per hour, depending on experience, location, and employer.

What does a field service tech do?

A Field Service Tech, or Field Service Technician, is responsible for installing, maintaining, and repairing equipment or systems at customer sites. They often travel to different locations to troubleshoot issues, perform routine maintenance, and ensure that products are working efficiently. Field Service Techs work in various industries, including manufacturing, IT, and healthcare, depending on the equipment they specialize in. They must have strong technical skills, problem-solving abilities, and excellent customer service to effectively assist clients. Their work helps minimize downtime and keeps customer operations running smoothly.

What are the key skills and qualifications needed to thrive as a field service tech?

To thrive as a Field Service Tech, you need strong technical troubleshooting skills, mechanical aptitude, and typically a relevant associate degree or technical certification. Familiarity with diagnostic tools, mobile devices, and industry-specific software such as CMMS (Computerized Maintenance Management Systems) is commonly required. Excellent communication, customer service, and problem-solving abilities set top performers apart in this hands-on role. These skills and qualities are crucial for efficiently resolving client issues, maintaining equipment reliability, and ensuring customer satisfaction.

What are some common challenges field service techs face when working onsite, and how are they typically addressed?

Field Service Techs often encounter challenges such as diagnosing equipment issues without immediate access to all tools or parts, adapting to unfamiliar client environments, and managing tight service schedules. To address these, techs rely on strong troubleshooting skills, effective communication with remote support teams, and pre-visit preparation to ensure they have the necessary resources. Many organizations also provide ongoing training and digital tools to help techs quickly access technical documentation or order parts while onsite.

What is the difference between Field Service Tech vs Maintenance Technician?

AspectField Service TechMaintenance Technician
CertificationsOften requires technical certifications or manufacturer-specific trainingMay require HVAC, electrical, or mechanical certifications
Work EnvironmentPrimarily on-site at client locations or customer sitesUsually works in a fixed facility or plant
Industry UsageCommon in telecommunications, HVAC, appliance repair, and equipment serviceCommon in manufacturing, facilities management, and industrial settings

While both roles involve technical skills and equipment maintenance, a Field Service Tech primarily works on-site at customer locations providing installation, repair, and maintenance services. In contrast, a Maintenance Technician typically works within a single facility or plant, focusing on ongoing equipment upkeep and repairs to ensure smooth operations.

What qualifications do you need to be a field service technician?

To become a field service technician, candidates typically need a high school diploma or equivalent, along with technical training or certifications related to the specific equipment or systems they will service. Relevant skills include problem-solving, technical aptitude, and good communication, and some roles may require a valid driver's license and the ability to work independently in various environments.

What are popular job titles related to Field Service Tech jobs in Rhode Island?

For Field Service Tech jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Field Service Tech jobs in Rhode Island look for?

The top searched job categories for Field Service Tech jobs in Rhode Island are:

Field Service Tech jobs near you
Infographic showing various Field Service Tech job openings in Rhode Island as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,344 per year, or $24.2 per hour.

Field Service Tech I

Tiverton, RI • On-site

Progressive Gaming
See more jobs at Progressive Gamingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsibilities:
  • Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
  • Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
  • Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
  • Install and maintain communication infrastructure, including data lines and fiber-optic connections.
  • Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
  • Support technical projects, installations, expansions, and other field activities as assigned.
  • Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
  • Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
  • Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
  • Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
  • Maintain a professional and positive image of IGT when interacting with coworkers and customers.
Qualifications
Education Required
  • High School Diploma or equivalent required.
  • Technical and customer service experience is preferred.
Experience Required
  • Entry level
Skills Required
  • Must be computer literate
  • Ability, flexibility, and willingness to work varied shifts, overtime
  • Ability to follow policies, procedures, and safety guidelines
  • Strong interpersonal communication skills and customer service ability
  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
  • Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
  • An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc
Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-MC1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 
  
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 
IGT is the global leader in gaming. For more information, please visit www.igt.com.

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