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Field Service Manager Jobs in Dothan, AL (NOW HIRING)

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Field Service Manager information

See Dothan, AL salary details

$26.8K

$67K

$120.9K

How much do field service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for field service manager in Dothan, AL is $67,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What are popular job titles related to Field Service Manager jobs in Dothan, AL?

For Field Service Manager jobs in Dothan, AL, the most frequently searched job titles are:

What cities near Dothan, AL are hiring for Field Service Manager jobs?

Cities near Dothan, AL with the most Field Service Manager job openings:

Field Service Manager jobs near you
Infographic showing various Field Service Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,042 per year, or $32.2 per hour.

Service Manager

Telle Tire & Auto Service Inc

Dothan, AL • On-site

$60K/yr

Full-time

Re-posted 5 days ago

Job description


The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

This position is eligible for the Service Manager bonus and commission plan.

Key Responsibilities:

  • Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
  • Provide accurate service quotes to customers and handle customer inquiries
  • Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
  • Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
  • Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
  • Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
  • Perform duties of other shop personnel, including mechanics and technicians, as necessary
  • Ensure regular maintenance of equipment and tools as directed
  • Interact with customers regarding the progress and status of their vehicle repairs
  • Maintain a clean and safe working environment for all team members
  • Maintain a professional appearance and treat colleagues with respect
  • Ensure adherence to all relevant federal, state, and local regulations
  • Communicate effectively, both orally and in writing, to customers and team members

Licenses and Certifications:

  • ASE Certification (Preferred but not required)
  • Valid Driver’s License (Required)

Job Requirements:

  • High school diploma or equivalent education
  • Three (3) or more years of automotive service advisor/writer experience; supervisory experience preferred
  • Knowledge of:
    • Automotive service, maintenance, and repairs
    • MS Office products
    • Basic mathematics

Skills and Abilities:

  • Strong Customer Relationship Management (CRM) engagement skills
  • Effective communication skills, both orally and in writing
  • High level of honesty, transparency, and ethical standards
  • Conflict resolution and problem-solving skills
  • Strong leadership, interpersonal, and organizational skills
  • Ability to motivate, train, and supervise a team effectively
  • Willingness to participate in in-house training programs
  • Good driving record

Physical Requirements:

  • Ability to lift up to 50 lbs
  • Regularly required to talk and hear
  • Frequently required to stand, walk, and sit
  • Occasionally required to bend, stoop, reach, crawl, and climb
  • May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a

e and delivers with purpose-we'd love to have you on board.