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Field Service Engineer Jobs in Normal, IL (NOW HIRING)

ARi

Project Engineer - Mechanical

East Peoria, IL · On-site

ARi is a global engineering firm headquartered in East Peoria, Illinois, USA offering services for ... Support field application and installation of generator sets. Support testing and validation of new ...

Farnsworth Group

Construction Resident Engineer

Normal, IL

$96K - $123K/yr

In this role, you will be responsible for leading and supervising a field staff in contract management, administration, field engineering services and coordination of a mid to large size heavy ...

Adient plc

Quality Engineer

Normal, IL · On-site

$90 - $120/hr

Obtain approval of submission packages from the Product Service Manager or Quality Manager prior to ... Bachelor's Degree in Engineering or a related technical field required (candidates actively ...

Steampunk

Cloud Engineer

Bloomington, IL · On-site

$100 - $175/hr

We are looking for candidates with experience with cloud platform services and DevOps practices ... S. government Security Clearance * BS Degree in an IT field OR BS in a non-IT field and 2 years ...

US Navy

Nuclear Engineer

Roanoke, IL · On-site

... fields. Entry through the Nuclear Propulsion Officer Candidate program for qualified college ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Nuclear Engineer

Lincoln, IL · On-site

$96K - $115K/yr

... fields. Entry through the Nuclear Propulsion Officer Candidate program for qualified college ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Nuclear Engineer

Saybrook, IL

$92K - $110K/yr

... fields. Entry through the Nuclear Propulsion Officer Candidate program for qualified college ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Nuclear Engineer

Mansfield, IL · On-site

$92K - $110K/yr

... fields. Entry through the Nuclear Propulsion Officer Candidate program for qualified college ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Nuclear Engineer

Lexington, IL · On-site

$94K - $113K/yr

... fields. Entry through the Nuclear Propulsion Officer Candidate program for qualified college ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsField Service Engineer JobsField Service Engineer Jobs in Normal, IL

Field Service Engineer information

See Normal, IL salary details

$35.7K

$69.6K

$103.1K

How much do field service engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for field service engineer in Normal, IL is $69,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $82,600.00 per year, depending on experience, location, and employer.

What is a field service engineer?

Field service engineers, also known as engineering technicians, travel to client service sites to demonstrate, install, or repair products and systems. Field service engineers install and repair a variety of equipment and networks, including scientific instruments and computerized security systems. Each call is different; the skill set you need for these positions varies depending on the industry in which you work.

What does a field service engineer do?

A Field Service Engineer is responsible for installing, maintaining, and repairing equipment at customer sites. They often travel to different locations to troubleshoot technical issues, perform preventative maintenance, and ensure equipment operates efficiently. Field Service Engineers also provide training to clients on the proper use of equipment and may collaborate with engineering teams to improve product performance. The role requires strong technical skills, problem-solving abilities, and excellent customer service.

What are the key skills and qualifications needed to thrive as a field service engineer?

To thrive as a Field Service Engineer, you need strong technical knowledge in electronics or mechanical systems, troubleshooting skills, and typically a relevant engineering degree or certification. Familiarity with diagnostic tools, maintenance software, and industry-specific equipment is crucial for effective on-site repairs and installations. Excellent communication, customer service orientation, and problem-solving abilities enable you to work independently and build strong client relationships. These skills ensure timely and effective technical support, customer satisfaction, and minimal equipment downtime in the field.

What are some common challenges field service engineers face when working on client sites, and how can they overcome them?

Field Service Engineers often encounter challenges such as troubleshooting unfamiliar equipment, managing tight schedules, and adapting to diverse work environments. Success in this role requires strong problem-solving abilities, clear communication, and flexibility. Building good rapport with clients and being proactive in seeking technical support from colleagues also help overcome obstacles. Regularly updating technical knowledge and being prepared for travel or on-call work further ensure smooth service delivery.

What is the difference between Field Service Engineer vs Maintenance Technician?

AspectField Service EngineerMaintenance Technician
CredentialsTechnical certifications, engineering degrees often preferredTechnical diplomas or certifications in specific equipment
Work EnvironmentOn-site at client locations, travel involvedFacility or plant-based, maintenance workshops
Industry UsageManufacturing, telecommunications, medical equipmentManufacturing, facilities management, industrial plants
Job FocusInstalling, repairing, and maintaining equipment at client sitesPreventive and corrective maintenance of equipment

While both roles involve technical skills and equipment maintenance, a Field Service Engineer typically works directly at client sites, providing installation and troubleshooting services, whereas a Maintenance Technician usually performs routine maintenance within a facility. The roles often overlap in industries like manufacturing and telecommunications, but their work environments and specific responsibilities differ.

How much do field service engineers make?

Field service engineers typically earn a median annual salary of around $55,000 to $75,000, depending on experience, industry, and location. Salaries can increase with specialized skills, certifications, and overtime work, especially in technical environments requiring troubleshooting and on-site repairs.
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For Field Service Engineer jobs in Normal, IL, the most frequently searched job titles are:

What cities near Normal, IL are hiring for Field Service Engineer jobs?

Cities near Normal, IL with the most Field Service Engineer job openings:

Field Service Engineer jobs near you
Infographic showing various Field Service Engineer job openings in Normal, IL as of August 2026, with employment types broken down into 78% Full Time, 11% Contract, and 11% Nights. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $69,629 per year, or $33.5 per hour.

Field Quality Associate

Team Quality Services

Normal, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description
About Team Quality Services - https://teamqualityservices.com/
For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.
About the Position:
This position plays a critical role in ensuring the highest standards of quality and reliability for the Company's customers. You will serve as the primary liaison between service locations (typically automotive OEMs) and their suppliers, driving continuous improvement initiatives and resolving quality-related issues in a timely and effective manner. This role requires strong technical expertise, exceptional communication skills, and a proactive approach to problem-solving.
Candidates with the following experience should apply:
Quality Liaison - Engineering Consultant - Supplier Liaison - Liaison Engineer - Customer Liaison - Quality Control - Quality Supervisor- Customer Service - Retail Store Managers
Candidates with the following competencies should apply:
  • Strong Communication Skills
  • Strong Customer Service Skills
  • Minimal Leadership Skills
  • Basic Problem Solving/Root Cause Analysis
  • Basic understanding of QMS
  • Write, Explain, Understand written instructions
  • Basic ability to read/interpret Blueprint/Schematics
  • Basic Data Analysis

Compensation:
Hourly rate begins at $/hr.
Benefits:
Full benefits (Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match, and more!)
Work Location:
The Field Quality Associate works on-site at their assigned service location(s)
Onboarding Location:
Corporate travel to our office in Auburn, IN is required for onboarding and training during your 1st week of employment.
Education, Experience, Qualifications:
Required
  • High school diploma or GED
  • Must be and remain eligible to be issued a passport for any required international travel/training
  • Valid driver's license

Preferred
  • Bachelor's degree in engineering or a manufacturing-related field
  • Experience in automotive manufacturing or supplier quality assurance

Essential Duties & Responsibilities:
  • Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
  • Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow.
  • Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
  • Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
  • Rapidly identify, isolate, communicate and resolve quality issues.
  • Conduct root cause analysis of customer quality issues.
  • Understand service location processes and its effect on customers' parts.
  • Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
  • Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
  • Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
  • Identify leads and generate new business opportunities for the Company.
  • Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
  • Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
  • Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures and best practices.
  • Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
  • Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
  • Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
  • Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
  • Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
  • Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
  • Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
  • Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
  • Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
  • Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
  • Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
  • Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
  • Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
  • Other duties as assigned.

Requirements
Physical Requirements & Working Conditions:
  • Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.
  • Ability to work with and around others for extended periods of time (2/3 or more of the workday).
  • Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
  • Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.
  • Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).
  • Comfortable working in environments with varying temperatures and noise levels.
  • Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.

Education, Experience, Qualifications:
Required
  • High school diploma or GED
  • Must be and remain eligible to be issued a passport for any required international travel/training
  • Valid driver's license

Preferred
  • Bachelor's degree in engineering or a manufacturing-related field
  • Experience in automotive manufacturing or supplier quality assurance

The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as assigned by management. The Company reserves the right to modify, interpret, or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment, implied or otherwise.

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