Description
The Field Service Engineer is responsible for installing, troubleshooting, repairing, and maintaining CNC fabricating machine tools at customer sites throughout the United States, Canada, and Mexico. This highly customer-facing role combines hands-on technical work with training, problem-solving, and customer support.
As a Field Service Engineer, you will serve as a technical expert and ambassador, helping customers maximize equipment performance while building strong professional relationships. This position offers extensive travel, advanced technical training, and exposure to industry-leading manufacturing technologies.
Must-Have Skills, Experience, and Education
โข Strong electronics, electrical, and electro-mechanical troubleshooting experience
โข Experience with digital circuits, wiring, mechanics, and hydraulics
โข Strong customer service mindset and commitment to quality
โข Ability to work independently and adapt to changing environments
โข Technically savvy with software and file management systems
โข Excellent communication and interpersonal skills
โข Flexible, curious, and motivated professional with strong problem-solving abilities
Requirements
โข Travel extensively to customer locations throughout North America
โข Install, service, troubleshoot, and repair CNC fabricating machine tools
โข Diagnose electrical, mechanical, hydraulic, and control system issues
โข Document machine conditions, service activities, and improvement recommendations
โข Train customers on machine operation and maintenance procedures
โข Provide technical support to maximize machine uptime and productivity
โข Maintain professional customer relationships and represent the company positively in the field
โข Support machine installations, upgrades, and repair projects
โข Follow company procedures and safety standards while working independently at customer sites
Nice-to-Have Skills, Experience, and Education
โข Military technical experience
โข CNC machine tool maintenance or repair experience
โข Field service experience supporting industrial equipment
โข Experience with automation, controls, PLCs, or manufacturing equipment
โข Previous customer-facing technical support experience
โข Knowledge of sheet metal fabrication equipment