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Field Service Analyst Jobs (NOW HIRING)

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Field Service Analyst

Decatur, IL · On-site

$83K/yr

We are seeking a motivated IT Support / Field Service Technician to provide hands-on technical support for end users and office technology. This role is responsible for troubleshooting hardware and ...

Cox Communications, Inc.

Field Service Analyst I

Tulsa, OK · On-site

$55K - $83K/yr

The Field Service Analyst is responsible for conducting and delivering physical audit and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members ...

Cox Automotive

Field Service Analyst I

Tulsa, OK · On-site

$55K - $83K/yr

The Field Service Analyst is responsible for conducting and delivering physical audit and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members ...

Cox Communications, Inc.

Field Service Analyst I

Tulsa, OK · Hybrid

$55K - $83K/yr

The Field Service Analyst is responsible for conducting and delivering physical audit and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members ...

ChampionX

Field Service Analyst I

Odessa, TX · On-site

We are looking for a Field Service Analyst located in Odessa, TX . This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. What's In It For You:

ChampionX

Field Service Analyst I

Odessa, TX · On-site

We are looking for a Field Service Analyst located in Odessa, TX . This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. What's In It For You:

SHINE Systems

Field Service Analyst-TS/SCI

Anchorage, AK · On-site

$100K/yr

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

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Field Service Analyst information

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How much do field service analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for field service analyst in the United States is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.33 per hour, depending on experience, location, and employer.

What is a field service analyst?

Field Service Analysts are professionals responsible for providing on-site support and technical assistance for a company's products or services. They troubleshoot, repair, and maintain equipment or systems at client locations, ensuring minimal downtime and optimal performance. Additionally, they may assist with installations, train users, and document service activities. Field Service Analysts often travel to various sites, requiring strong problem-solving skills and customer service abilities.

What are the key skills and qualifications needed to thrive as a field service analyst?

To thrive as a Field Service Analyst, you need strong analytical skills, technical troubleshooting abilities, and typically a degree in information technology or a related field. Familiarity with remote diagnostic tools, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, customer service orientation, and problem-solving skills help you address client issues efficiently and build trust. These competencies ensure timely resolution of technical problems and high customer satisfaction in diverse environments.

What are some typical challenges a field service analyst may encounter while working onsite, and how can they effectively address them?

Field Service Analysts often face challenges such as troubleshooting complex technical issues in unfamiliar environments, managing time efficiently when traveling between client sites, and adapting to varying client needs. To address these challenges, it's important to maintain strong communication skills, stay up-to-date with the latest technology relevant to their field, and develop effective problem-solving strategies. Building good rapport with clients and collaborating closely with internal support teams also helps ensure smooth resolution of issues and continuous improvement.

What is the difference between Field Service Analyst vs Field Service Technician?

AspectField Service AnalystField Service Technician
Required CredentialsTypically a bachelor's degree in IT, business, or related fieldTechnical certifications and vocational training
Work EnvironmentOffice-based with on-site client visitsPrimarily on-site, hands-on equipment repair
Employer & Industry UsageUsed in IT, telecommunications, and service industriesCommon in manufacturing, utilities, and technical service sectors
Common Search & ComparisonOften compared for roles involving analysis and coordinationCompared for technical repair and maintenance roles

The main difference is that a Field Service Analyst focuses on analyzing service data, coordinating field operations, and supporting service processes, often with a background in IT or business. In contrast, a Field Service Technician performs hands-on repairs and maintenance of equipment on-site. Both roles are essential in service industries but differ in their focus and required skills.

What does a field service analyst do?

A field service analyst is responsible for managing and supporting field operations, often analyzing data related to service performance, troubleshooting technical issues, and coordinating with field technicians. They use tools like diagnostic software and may require technical certifications, working primarily in the field or on-site to ensure efficient service delivery.
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Field Service Analyst jobs near you
Infographic showing various Field Service Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,387 per year, or $25.2 per hour.

Field Services Analyst III

New Brunswick, NJ • On-site

RWJBarnabas Health
Hospitals • 10K+ employees
Learn more about RWJBarnabas Healthexternal

$35 - $46.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

RWJBarnabas Health rating

7.5

Company rating: 7.5 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

Job description

Job Title: Field Services Analyst III
Location: RWJ - New Brunswick
Department Name: IT&S Service Management
Req #: 0000256010
Status: Hourly
Shift: Day
Pay Range: $35.00 - $46.63 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Field Service Analyst provides advanced desktop and technical support to the RWJBarnabas Health end-user community while maintaining a high level of customer service and satisfaction. This role supports the implementation and ongoing needs of IT Service Management Field Services and serves as a resource to other Field Service Analysts through coaching, mentoring, training, and technical guidance.
The Field Service Analyst works closely with Field Service leadership and System IT&S Site Directors to support reliable technology operations, evaluate key performance indicators, assist with projects and initiatives, and ensure our teams and customers receive responsive, effective technical support.
As a Field Service Analyst, a Typical Day May Include
  • Providing desktop and technical support to end users across RWJBarnabas Health.
  • Troubleshooting and resolving hardware, software, mobile device, telecommunications, and networking issues, escalating when necessary.
  • Performing advanced hardware repair procedures on desktop and laptop computers.
  • Supporting the day-to-day maintenance and health of PCs and related technology.
  • Assisting the Field Service Manager with collecting, monitoring, and analyzing key performance indicator (KPI) data.
  • Supporting asset management and software license management activities.
  • Assisting with the ongoing assessment and upgrading of PCs, including researching and evaluating hardware and software solutions.
  • Coaching, mentoring, and providing technical guidance to Field Service Analysts.
  • Providing training and onboarding support for newly hired Field Service Analysts.
  • Training staff and customers on technology topics, hardware configurations, processes, database maintenance, and applications.
  • Leading and managing assigned tasks and projects.
  • Participating in architecture assessments and technology initiatives.
  • Maintaining current technical, policy, process, and procedure documentation.
  • Supporting the security and health of network and hardware environments, including antivirus protection, patch management, and data encryption.
  • Staying informed of current technology trends, tools, and best practices.
  • Working closely with the Field Service Manager and System IT&S Site Director to maintain a high level of customer satisfaction through communication, prioritization, and appropriate escalation.
  • Providing off-hours support as needed.
  • Performing additional duties and responsibilities as requested by management.
This Role Might Be For You If
  • You enjoy solving complex technical problems while providing an excellent customer experience.
  • You are comfortable troubleshooting a variety of hardware, software, mobile device, telecommunications, and networking issues.
  • You can balance hands-on technical support with project responsibilities, documentation, and performance monitoring.
  • You enjoy coaching and mentoring other technical professionals and helping newer team members develop their skills.
  • You are comfortable taking ownership of assignments and leading tasks or projects through completion.
  • You can communicate effectively with technical teams, leadership, and end users at varying levels of technical knowledge.
  • You are organized, responsive, and able to prioritize multiple technical issues and requests in a large organization.
  • You are interested in keeping up with evolving technologies and applying new knowledge to improve IT support services.
To Be Considered for the Field Service Analyst Position, You Must Have:
  • At least 2-3 years of experience supporting a large organization in a desktop support role.
  • Experience working within a healthcare environment.
  • Knowledge of desktop and laptop hardware, software, mobile devices, telecommunications, and basic networking.
  • Experience troubleshooting, resolving, and escalating technical issues.
  • Ability to transport information systems-related equipment.
  • Ability to lift 40+ pounds of technical equipment.
  • Ability and willingness to travel throughout RWJBarnabas Health locations in New Jersey.
  • Ability to provide off-hours support as required.

Preferred Qualifications:
  • Bachelor's degree.
  • Relevant industry certifications.
  • Experience with asset management and software license management.
  • Experience coaching, mentoring, or training technical support staff.
  • Experience supporting technical projects and evaluating operational or service-related KPIs.
Why You'll Love Working With Us
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through Our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

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