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Field Service Analyst Jobs (NOW HIRING)

SHINE Systems

Field Service Analyst

Portsmouth, VA · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Charlottesville, VA · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Washington, DC · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

Shine Systems

Field Service Analyst

Fayetteville, NC

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Charlottesville, VA · On-site

$100K/yr

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

AllSTEM Connections

Field Service Analyst

Decatur, IL · On-site

$83K/yr

We are seeking a motivated IT Support / Field Service Technician to provide hands-on technical support for end users and office technology. This role is responsible for troubleshooting hardware and ...

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Field Service Analyst information

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$14

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How much do field service analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for field service analyst in the United States is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.33 per hour, depending on experience, location, and employer.

What is a field service analyst?

Field Service Analysts are professionals responsible for providing on-site support and technical assistance for a company's products or services. They troubleshoot, repair, and maintain equipment or systems at client locations, ensuring minimal downtime and optimal performance. Additionally, they may assist with installations, train users, and document service activities. Field Service Analysts often travel to various sites, requiring strong problem-solving skills and customer service abilities.

What are the key skills and qualifications needed to thrive as a field service analyst?

To thrive as a Field Service Analyst, you need strong analytical skills, technical troubleshooting abilities, and typically a degree in information technology or a related field. Familiarity with remote diagnostic tools, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, customer service orientation, and problem-solving skills help you address client issues efficiently and build trust. These competencies ensure timely resolution of technical problems and high customer satisfaction in diverse environments.

What are some typical challenges a field service analyst may encounter while working onsite, and how can they effectively address them?

Field Service Analysts often face challenges such as troubleshooting complex technical issues in unfamiliar environments, managing time efficiently when traveling between client sites, and adapting to varying client needs. To address these challenges, it's important to maintain strong communication skills, stay up-to-date with the latest technology relevant to their field, and develop effective problem-solving strategies. Building good rapport with clients and collaborating closely with internal support teams also helps ensure smooth resolution of issues and continuous improvement.

What is the difference between Field Service Analyst vs Field Service Technician?

AspectField Service AnalystField Service Technician
Required CredentialsTypically a bachelor's degree in IT, business, or related fieldTechnical certifications and vocational training
Work EnvironmentOffice-based with on-site client visitsPrimarily on-site, hands-on equipment repair
Employer & Industry UsageUsed in IT, telecommunications, and service industriesCommon in manufacturing, utilities, and technical service sectors
Common Search & ComparisonOften compared for roles involving analysis and coordinationCompared for technical repair and maintenance roles

The main difference is that a Field Service Analyst focuses on analyzing service data, coordinating field operations, and supporting service processes, often with a background in IT or business. In contrast, a Field Service Technician performs hands-on repairs and maintenance of equipment on-site. Both roles are essential in service industries but differ in their focus and required skills.

More about Field Service Analyst jobs

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Cities with the most Field Service Analyst job openings:

What states have the most Field Service Analyst jobs?

States with the most job openings for Field Service Analyst jobs include:

What job categories do people searching Field Service Analyst jobs look for?

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Field Service Analyst jobs near you
Infographic showing various Field Service Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,387 per year, or $25.2 per hour.

Field Service Analyst

SHINE Systems

Portsmouth, VA • On-site

Full-time

Re-posted 9 days ago

Job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
Job Requirements:

  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
  • Training experience (Classroom or Deskside)
  • Proficiency in troubleshooting technical issues
  • Strong understanding of DoD, Intelligence, or Law Enforcement missions
  • TS clearance is REQUIRED, SCI eligible

Desired Qualifications:

  • Real world experience supporting intelligence or operations
  • Familiarity with Gaia or Foundry
  • Experience training other intelligence or operations software
  • Excellent communication skills
  • Travel independently, both CONUS and OCONUS, as required
  • Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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