Fiber Customer Support Analyst Jobs in Reston, VA

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Summary

The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists attorneys on cases by providing computerized support to help them plan, organize, research, analyze, argue, and present their cases in a more cost and time efficient manner. Provides the day-to-day support of data management and review platforms. Provides technology support and services under the supervision of a Litigation Support Project Manager and/or Regional Manager.
Location

This position can sit in any of our US office locations and offers a hybrid work schedule.
Responsibilities

• Assists with managing cases/projects on various levels and at various stages of the litigation process.

• Creates and supports various databases throughout the duration of a case/matter including creating user accounts, granting access, creating review layouts and assisting with searches.

• Provides daily metrics of document reviews; generates data productions and performs quality control before data is produced.

• Processes electronically stored information (ESI) for upload into data review platform.

• Assists attorney in trial preparation and set-up of electronic equipment in the courtroom; provides court assistance as required.

• Assists with data import and exports and data manipulation, as needed.

• Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

• Targets ESI collection from hard drives and backup tapes with Index Engineers. Assists with collection efforts on an as needed basis.

• Provides timelines and estimates to the project manager for all data being processed.

• Assists in developing/maintaining best practices for the department.

• Other duties as assigned.
  

Desired Skills

Excellent organizational skills required to manage a variety of complex projects with tight deadlines. Ability to work with varying levels of employees, paralegals, attorneys and vendors with a focus towards customer satisfaction. Must have demonstrated proficiency in the entire litigation support process including the use of database management searching and reporting, scanning and coding procedures, electronic discovery management, document production and trial support. Strong analytical and problem-solving skills are required to resolve complex issues using technology. Must be able to handle high stress situations and deal successfully with conflict. Must be able to exercise sound independent judgment.

Minimum Education

• High School Diploma or GED.
  

Preferred Education

• Bachelors' Degree in Information Systems, Computer Science or related field.

Minimum Years of Experience

• 2 years' experience in litigation technology support to include the installation, configuration and maintenance of applications such as Relativity, Concordance, LiveNote, CaseMap and Sanction. Must have experience with electronic evidence, large-scale printing, document repositories, and extranet technologies.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.

• Provide timely, accurate, and quality work product.

• Successfully meet deadlines, expectations, and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fast-paced environment.

• Perform all other duties, tasks or projects as assigned.
  

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.
Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com.

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firm's expected hiring range for this position is $46.15 - $73.38 per hour depending on the candidate's geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.

The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).

Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm's direction and in accordance with applicable policy and law.
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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job applicant poster viewing center.