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Fiber Customer Support Analyst Jobs in Reston, VA

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an ...

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ... and commercial customers with smarter, more efficient digital and mission innovations.

Leidos

Computer Support Analyst

Reston, VA

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment. • ...

SAIC

Customer Support Specialist (Imaging)

Quantico, VA · On-site

$85K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... As a valued team member, you'll be part of a high-performing group dedicated to our customer ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... As a valued team member, you'll be part of a high-performing group dedicated to our customer ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... As a valued team member, you'll be part of a high-performing group dedicated to our customer ...

Aplaro Ltd

Technology Support Analyst

Washington, DC · On-site

The Technology Support Analyst provides technology support to the local office for areas including ... They provide a high level of customer service, accurate reporting and team work with other local ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

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Showing results 21-40

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Reston, VA

Fiber Customer Support Analyst information

See Reston, VA salary details

$12

$29

$41

How much do fiber customer support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fiber customer support analyst in Reston, VA is $29.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $41.25 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What job categories do people searching Fiber Customer Support Analyst jobs in Reston, VA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Reston, VA are:

What cities near Reston, VA are hiring for Fiber Customer Support Analyst jobs?

Cities near Reston, VA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,375 per year, or $29.5 per hour.

Acquisition Support Analyst

Arlington, VA • On-site

Systems Planning and Analysis
Guided Missile and Space Vehicle Manufacturing • 1 - 5K employees
Learn more about Systems Planning and Analysisexternal

$125K - $165K/yr

Full-time

Medical, Life, Retirement

Re-posted 10 days ago

Job description

Overview

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth,we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producingResults that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted. 

The Joint, Office of the Secretary of War, Interagency Division provides expert support services to a range of customers spanning across the Department of War, Federal Civilian, and international markets. JOID provides a diverse portfolio of analytical and programmatic capabilities to help our customers make informed decisions on their most challenging issues. 

The Acquisition and Technology Analysis Group within JOID specializes in the application of multi-disciplinary analytic skills to support multiple clients within the Department of War (DoW). These clients include the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)), Office of the Under Secretary of War for Acquisition and Sustainment (OUSW(A&S)), DARPA, the Joint Staff, and USINDOPACOM. SPA provides critical decision support to enabling and executing a strategy of technological superiority and enabling the delivery and sustainment of secure, resilient, and preeminent capabilities to the warfighter quickly and cost effectively.Our team of experienced military, technical, and operations research analysts is skilled in evaluating military problems, identifying the driving factors, devising innovative approaches, collecting applicable data, developing necessary software tools, and performing thorough and timely assessments to inform technology and acquisition governance decisions to ensure U.S. military forces retain military superiority in the future. 

We have a future need for an Acquisition Support Analyst to work onsiteat the Pentagon in Arlington, VA. 

Responsibilities

SPA is seeking an experienced administrative/personnel assistant to support the Assistant Secretary of War for Acquisition (ASW(A)). The ideal candidate will apply experience supporting OSW or other major DoW staffs and familiarity with the Defense Acquisition System. Will manage personnel actions, perform staff management, conduct meeting support, track actions, and generate staff packages (action memos etc.) for senior leaders. 

Qualifications

Required: 

  • 10 years of experience 
  • Bachelor's degree 
  • Major staff experience - OUSW(A&S) preferred 
  • Experience supporting senior DoW Leadership 
  • Active TS/SCI clearance
  • Able to work fully onsite based on client needs

Desired: 

  • Master's degree 
  • Recent experience with CATMS 
Pay Range InformationAt SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $125,000.00/Yr. - USD $165,000.00/Yr.Employment Type: FULL_TIME

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