Fiber Customer Support Analyst Jobs in Reston, VA

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking, system administration, etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly, VA and be able to travel to Washington, D.C. to support mission as needed.
*Schedule:
Tuesday: 6:00AM to 2:30PM
Wednesday: 6:00AM to 2:30PM
Saturday: 10:00AM to 10:30PM
Sunday: 10:00AM to 10:30PM
NOTE: During the first several months after starting, you will be moving between shifts for training in different areas before placed upon final shift as listed above.
Primary Responsibilities:
1) Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness.
2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
3) Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.
4) Reviews data from a Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediate incidents.
5) Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.
Basic Qualifications:
• Typically requires BS degree and 2 - 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. A High School diploma with an additional 6+ years' relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
• Windows 11 and Windows Server 2022/2025 troubleshooting.
• GOTS/COTS application, installation, configuration, and troubleshooting.
• Dell Hardware installation, configuration, and troubleshooting.
• Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).
• Datacenter physical and logical troubleshooting.
• The candidate should be a proactive team player with strong communication, management, analytical, and problem-solving skills; proven ability to thrive in environments that constantly embrace new technologies.
Preferred Qualifications:
• Lifecycle management experience (PC Imaging & Disposition).
• Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.
• Workstation and Server RAID understanding.
• Experience with virtualization.
• Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.
• Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience in creating/manipulating scripts using Windows Command or PowerShell.
Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration. Our team needs experienced professionals already trained with basic skills in all three areas. This is not your typical IT job as you will be working outside of a traditional truncated IT environment. We are looking for individuals that are exceptionally capable and require little supervision while working independently.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $52,000.00 - $94,000.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.