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What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Ferguson, and why are they important?

To thrive as a Remote Customer Service Representative at Ferguson, you need strong communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM systems, order management software, and proficiency in Microsoft Office are typically required, along with any relevant certifications in customer service. Excellent time management, adaptability, and a customer-focused attitude are crucial soft skills for excelling in a remote environment. These competencies ensure efficient resolution of customer inquiries, maintain high service standards, and contribute to overall customer satisfaction in a virtual setting.

What are the typical expectations for communication and collaboration in a Ferguson Remote role?

In a Ferguson Remote position, clear and proactive communication is essential, as team members are often distributed across different locations and time zones. Employees are expected to participate regularly in virtual meetings, respond promptly to emails or messages, and use collaboration tools such as Microsoft Teams or Slack to stay connected. Building strong relationships with colleagues and managers helps ensure project goals are met and support is readily available. Team members are encouraged to share updates, ask questions, and offer input to maintain transparency and a cohesive work environment.

What are Ferguson Remote jobs?

Ferguson Remote jobs are positions offered by Ferguson Enterprises, a leading distributor of plumbing and HVAC supplies, that allow employees to work from locations outside of traditional office settings. These roles can include customer service, sales, IT, and various corporate positions that can be performed remotely. Remote jobs at Ferguson provide flexibility, allowing employees to balance work and personal life while contributing to the company's operations. Ferguson supports remote workers with the necessary tools and resources to ensure productivity and connection with their teams.

What is the difference between Ferguson Remote vs Ferguson Installer?

AspectFerguson RemoteFerguson Installer
Required CredentialsHigh school diploma, HVAC or plumbing certifications often preferredTrade certifications, licensing, and technical training required
Work EnvironmentPrimarily remote, office-based or field visits for consultationsOn-site installation at customer locations
Employer & Industry UsageUsed by Ferguson for remote support and customer serviceUsed by Ferguson for physical installation and maintenance

Ferguson Remote roles typically involve remote support, customer consultations, and technical assistance, often requiring certifications but allowing remote work. Ferguson Installer positions focus on on-site installation and maintenance, requiring technical licenses and hands-on skills. Both roles are essential in Ferguson's operations but differ mainly in work environment and required credentials.

What states have the most Ferguson Remote jobs? States with the most job openings for Ferguson Remote jobs include:
Infographic showing various Ferguson Remote job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% Remote job distribution.
Senior Director, National Accounts - Ferguson

Senior Director, National Accounts - Ferguson

ASC Engineered Solutions

Dallas, TX • Remote

Full-time

Posted 5 days ago

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Senior Director, National Accounts - Ferguson

ASC Engineered Solutions is looking for an accountable and capable Senior Director of National Accounts- Ferguson covering the entire United States. The Senior Director of National Accounts will lead ASC's strategic partnership with Ferguson, overseeing national account strategy, execution, and relationship development. This role is responsible for driving scalable growth, operational excellence, and deep field connectivity across Ferguson's sales organization. The position bridges corporate strategy with field execution, ensuring ASC's programs resonate at the field level.

Department: Sales

Employment Type: Full Time

Location: Dallas, TX (remote)

Workplace type: Fully remote

How You Will Help

  • Lead ASC's strategic partnership with Ferguson, aligning initiatives with Ferguson's growth trajectory and operational scale.
  • Develop and execute national account strategies that drive profitable revenue, customer satisfaction, and long-term partnership value.
  • Serve as a key liaison between ASC and Ferguson's executive and field leadership teams.
  • Build and maintain strong relationships with Ferguson branch leaders, ensuring alignment and connectivity across field operations.
  • Champion ASC's value proposition across Ferguson's network, including branches, regional leaders, and corporate stakeholders.
  • Drive Ferguson channel strategy, ensuring ASC's offerings are aligned with Ferguson's operational and growth goals.
  • Lead ASC's field engagement strategy, including training, support, and performance tracking.
  • Develop scalable programs that support Ferguson's national footprint and local execution.
  • Collaborate cross-functionally with ASC's sales, marketing, supply chain, and finance teams to deliver seamless service and support.
  • Ensure operational excellence through detailed planning, execution, and performance tracking.
  • Serve as a thought leader within ASC on Ferguson trends, opportunities, and challenges.
  • Lead, coach, and develop a high-performing team of account managers and field support professionals.

What You Will Bring

  • 10+ years of experience in national account leadership, strategic partnerships, or channel leadership, preferably within distribution, building products, or industrial sectors.
  • Proven success managing strategic partnerships with large-scale organizations.
  • Deep understanding of Ferguson's business model, branch operations, and customer base.
  • Exceptional communication and relationship-building skills.
  • Strong leadership and people development capabilities.
  • Field-oriented mindset with ability to translate strategy into execution.
  • High attention to detail and organizational skills.
  • Demonstrated ability to lead and develop teams in a fast-paced, matrixed environment.
  • Ability to travel 50%+ nationally

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers' success.

ASC Engineered Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

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