Fema Customer Service Representative Jobs in Puerto Rico

Remote Bilingual Healthcare Customer Service Representative  

Must be fluent in English & Spanish 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.  

There are plenty of growth opportunities within the healthcare team. 

• Starting pay is $13.67 an hour. 

• Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST 

• Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. 

• Training is paid.  

• Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting 

• You are not allowed to miss a day of training.  

• Health benefits medical, dental and vision are available on 1st day of employment. 

• Paid time off is accrued after 180 days of employment.    

• Successfully learn and navigate 30-40 systems. 

About the Bilingual Healthcare Customer Service Representative role: 

• Excellent communication skills  

• Successfully complete customer service assessment & typing test 

• Keyboarding and software proficiency  

• Great problem-solving skills  

• Ability to effectively multi-task  

• High school diploma, GED, or college degree  

• Ability to successfully complete a mandatory paid training program.  

• Successful completion of background check is required for this position.  

• You will manage a steady volume of incoming calls from customers while navigating through multiple systems.   

A few of the questions you may receive as a healthcare call center advocate are the following:  

• Can you please help place a refill of my prescriptions?  

• Do you know the tracking details on my order?  

Equipment and workspace requirements:  

• We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

• You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)   

• Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area) 

The application process will take less than 20 minutes and includes everything required to be considered.  

1. Apply to the role and provide your basic profile information (2 minutes)  

1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

1. Complete a typing test (2 minutes) You will need a keyboard. 

1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

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