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Fema Customer Service Representative Jobs in Puerto Rico

Telemedik

PR · On-site

$13 - $17.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Adecco

PR

$13 - $13.50/hr

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

Telemedik

PR · On-site

$16 - $21.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting Start Date: 6/17/26 At Triple-S, we are committed to providing meaningful job experiences for ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

New

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

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Fema Customer Service Representative information

What is a FEMA Customer Service Representative?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive as a FEMA Customer Service Representative?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

What are popular job titles related to Fema Customer Service Representative jobs in Puerto Rico? For Fema Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Fema Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Fema Customer Service Representative jobs in Puerto Rico are:
Fema Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Telemedik

PR • On-site

$13 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information about their health plans.

  • Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

  • Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

  • Escalate unresolved situations or complaints to supervisors or the appropriate departments.

  • Participate in outbound calls, Contact Center projects, and training programs.

  • Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

  • Minimum 1 year of Customer Service experience.

  • High school diploma required (college credits preferred).

  • Knowledge of computer applications and Microsoft Office.

  • Excellent verbal, written, and reading communication skills.

  • Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

  • Strong customer service orientation, empathy, and proactive attitude.

  • Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

  • Specialized training in customer service, regulations, and healthcare topics.

  • 24/7 Telemedicine service.

  • Free employee health and wellness programs.

  • Opportunities for professional growth and career development.

  • Paid leave.

  • Retirement plan.

  • The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).