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At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need services most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems our solutions are improving the lives of millions of people. We’re looking for a business analyst team lead who shares our commitment to leveraging technology to make a real impact in the world – a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

All candidates will be required to complete at least one in-person interview as part of our hiring process.

Job Summary:

This individual will lead a team of Business Analysts and will be responsible for planning and conducting a wide range of business analysis tasks, including analyzing client requests, authoring requirements, and acting as a liaison between clients and internal technical resources. The BA Team Lead may also work with external vendors and will be responsible for driving the successful completion of internal initiatives.

Principal Responsibilities

• Lead and coordinate a team of Business Analysts supporting FEI’s Blue Compass product
  • Approximately 60% functional leadership and delivery oversight, 40% hands-on business analysis work
• Direct and prioritize work for multiple Business Analysts across concurrent initiatives
• Provide day-to-day guidance, oversight, and mentoring to ensure consistent application of requirements standards and best practices
• Collaborate with the Behavioral Health Leadership team from a strategic perspective to support product vision:
  • Maintain a cohesive, shared understanding of vision across delivery teams
  • Ensure stakeholders remain informed and aligned
  • Validate solution feasibility relative to business objectives and constraints
• Understand the role of the system within the broader enterprise landscape and provide recommendations regarding system evolution and initiative interdependencies
• Own and manage the BA team backlog in collaboration with Scrum Masters, Client Executives, Product Management, and Project Managers
  • Ensure a single, prioritized backlog aligned to product vision, features, and Program Increment (PI) objectives.
  • Validate that user stories and acceptance criteria support intended business outcomes.
  • Participate in solution demos to confirm delivered functionality meets requirements and expectations.
• Work with Release Management and QA leadership to prioritize product needs
  • Define and communicate project constraints
  • Identify areas of flexibility to optimize sequencing of deliverables
  • Determine timing and sequencing of features and enhancements across iterations
  • Provide delivery-stage oversight to ensure requirements fidelity
• Participate in iteration and PI ceremonies as an engaged and contributing team member
• Decompose features into well-defined, prioritized user stories and enablers
• Collaborate with system architects and engineering teams to understand, prioritize, and sequence technical enablers
• Participate in program backlog refinement and preparation for PI Planning events
• Coordinate cross-team dependencies and contribute to feature definition for future PI Planning cycles
• Work with Behavioral Health Leadership Team, Client Executives, Project Managers, and IT governance to support release planning and ensure required environments are available
• Participate in the Preliminary Project Planning activities including intake, refinement of project requests, and development of business cases and concept proposals
• Produce project feasibility and cost benefit analysis reports to support executive decision-making
• Transition initiatives from idea or concept through preliminary planning into chartered projects
• Assist with project scope definition and development of management or delivery plans
• Communicate requirements development and management processes to project teams and stakeholders
• Analyze business activities to determine whether new or enhanced IT solutions will improve outcomes or productivity
• Elicit, document, and validate current and future-state business models and workflows with subject matter experts
• Provide solution recommendations aligned with business needs and technical constraints
• Create and present cost specifications and impact analyses using appropriate analytical tools
• Identify and define initial performance measures to assess project success
• Deliver well-organized, informative presentations to technical and non-technical audiences
• Provide post-implementation support to validate outcomes and resolve outstanding gaps
• Attend internal staff meetings as requested
• Perform other duties as assigned

Required Skills/Experience

• 5+ years of experience as a Business Analyst, with demonstrated experience leading analysis efforts for complex initiatives or products
• At least three (3) years of experience working within the Software Development Life Cycle (SDLC), including requirements through implementation and validation
• Prior hands-on experience with the following domains:
  • Requirements elicitation and definition
  • Requirements planning and management
  • Gap analysis
  • Requirements documentation
  • Requirements verification and validation
  • Conducting feasibility studies
  • Preparing business cases
  • Solution assessment and validation
• Experience leading day-to-day business analysis activities, including task assignment, prioritization, and peer review of deliverables
• Ability to communicate impediments, progress, and requirements across program, team, and customer contexts
• Strong coordination, organizational, and facilitation skills to manage cross-functional dependencies
• Technical foundation in IT process management, development, testing, project management and/or business analysis
• Solid understanding of current and emerging IT products, services, processes, and methodologies, along with a continuing understanding of business functions and processes
• Content authority to refine, prioritize, and accept requirements and user stories to deliver maximum value to the customer
• Enforce established processes for requirements gathering, development, and user acceptance testing (UAT)
• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience
• Working knowledge of the Business Analyst Book of Knowledge (BABOK)

Preferred Experience

• 5+ years of experience working within the SDLC
• 2-3 years in a Business Analyst Team Lead or senior BA role providing delivery leadership and mentoring
• Master’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
• Prior knowledge in healthcare software or regulated industry environments
• Prior experience creating and maintaining use cases and workflow documentation supporting system design, configuration, or customization efforts
• Experience leading or supporting initiatives where SDLC, Waterfall, Agile, and Hybrid methodologies were employed
• Experience working closely with Product Owners, Project Managers, and technical leads to support estimation, planning, and backlog refinement
• Professional Business Analysis or related certification, such as:
  • IIBA CBAP ®, CCBA ®, or ECBA ®
  • PMI‑PBA ®
  • Scrum Master (CSM, PSM) or equivalent Agile certification

Equivalent certifications may be considered if the candidate demonstrates comparable business analysis competencies, experience level, and practical application aligned with recognized industry frameworks (e.g., BABOK®, Agile Practice Guide).

Location: Remote

Status: Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems’ Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems’ normal business hours.