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Fedex Services Information Agent Jobs (NOW HIRING)

To Provide Current And Potential Fedex Customers With The Ability To Compete And Grow In The Domestic And Global Environment By Using Fedex Services To Become Time Based Competitors. To Demonstrate

$96K - $97K/yr

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our

FedEx Delivery Driver

Onalaska, WI · On-site

$3.7K - $4.5K/mo

Pay: $3,700.00 - $4,500.00 per month Job description: FedEx Delivery Driver -- $3,700-$4,500+ per Month North Branch Distribution Co., an independent FedEx service provider, is hiring dependable

To Provide Current And Potential Fedex Customers With The Ability To Compete And Grow In The Domestic And Global Environment By Using Fedex Services To Become Time Based Competitors. To Demonstrate

FedEx Delivery Driver

Onalaska, WI · On-site

$800 - $1.0K/wk

Pay: $3,700.00 - $4,500.00 per month Job description: FedEx Delivery Driver - $3,700-$4,500+ per Month North Branch Distribution Co., an independent FedEx service provider, is hiring dependable

Sr Service Agent/DOT-1

Grand Prairie, TX · On-site

$16.25 - $20.25/hr

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem resolution and selling of company services. Performs administrative support

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct

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Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct

New

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Fedex Services Information Agent information

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$38K

$81.8K

$112K

How much do fedex services information agent jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fedex services information agent in the United States is $81,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Fedex Services Information Agent?

Fedex Services Information Agents are customer service representatives who assist FedEx customers by providing information about shipping services, tracking packages, resolving delivery issues, and answering general inquiries. They act as the first point of contact for customers by phone, email, or online chat. Their responsibilities also include processing orders, offering shipping solutions, and ensuring a positive customer experience. Information Agents are trained to handle a variety of customer concerns efficiently and professionally.

What are the key skills and qualifications needed to thrive as a Fedex Services Information Agent?

To thrive as a Fedex Services Information Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, package tracking systems, and CRM tools is typically required. Excellent verbal communication, problem-solving, and the ability to remain calm under pressure help agents stand out. These abilities ensure accurate information delivery and a positive customer experience, which are critical to FedEx's reputation and operational efficiency.

How does a Fedex Services Information Agent typically collaborate with other team members to resolve customer issues?

Fedex Services Information Agents regularly work alongside customer service representatives, operations staff, and technical support teams to ensure customer inquiries and issues are resolved efficiently. Collaboration often involves sharing detailed shipment information, escalating complex problems to specialized departments, and coordinating with local facilities for real-time updates. This teamwork ensures that customers receive accurate information and timely solutions. Agents also participate in regular meetings or briefings to stay updated on service changes and best practices for handling customer concerns.

What are popular job titles related to Fedex Services Information Agent jobs?

For Fedex Services Information Agent jobs, the most frequently searched job titles are:

Infographic showing various Fedex Services Information Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,805 per year, or $39.3 per hour.

Intl Acct Exec IV/PR

Carolina, PR • On-site

FedEx
Couriers and Messengers Services • 10K+ employees

Full-time

Posted 10 days ago


FedEx rating

6.6

Company rating: 6.6 out of 10

Based on 1,115 frontline employees who took The Breakroom Quiz


Job description

To Provide Current And Potential Fedex Customers With The Ability To Compete And Grow In The Domestic And Global Environment By Using Fedex Services To Become Time Based Competitors. To Demonstrate Conclusively That Fedex Is The Competitive Edge That Enables The Customer To Lower Costs And Increase Profits.
Bachelor'S Degree/Equivalent Preferably In Business Administration, With Major In Marketing And Finance. Four (4) Years Commercial Or Industrial Sales Experience Which Includes One (1) Year As A Fedex Sales Executive. Ability To Organize Large Amounts Of Information And Establishes Priorities. Ability To Understand Customer'S Annual Reports, Profit And Loss Statements, Balance Sheets, Total Cost Concepts, And Functions Of Major Divsions Within Customers Organizations. Demonstrated Ability To Achieve Major Account Sales Goals And To Plan And Execute Major Customer Sales Strategies. Strong Human Relations, Communications, And Negotiation Skills. Must Satisfy Requirements Established In Career Progression Path. Overnight Travel Required.
Minimum Education
Bachelor's degree/equivalent in business administration, with major in marketing and finance.
Minimum Experience
Four (4) years commercial or industrial sales experience which includes one (1) year as a FedEx sales executive.
Knowledge, Skills, and Abilities
Ability to organize large amounts of information and establishes priorities.
Ability to understand customer's annual reports, profit and loss statements, balance sheets, total cost concepts, and functions of major divisions within customers organizations.
Demonstrated ability to achieve major account sales goals and to plan and execute major customer sales strategies.
Strong human relations, communications, and negotiation skills.
Must satisfy requirements established in career progression path.
Job Conditions
Some travel required
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
For details on our comprehensive benefits, click here
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

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About FedEx

Sourced by ZipRecruiter

On our first day of operations, we delivered 186 packages. Now, we deliver millions every day, all over the globe. Collaboration and innovation fueled our growth. Dedication to an outstanding customer experience drives us to where now meets next

Industry

Couriers and messengers services, trucking, printing and printing services and retail

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US