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Fedex Information Agent Jobs (NOW HIRING)

FedEx

Cloud Engineering Advisor

Memphis, TN · On-site

$49.75 - $66.50/hr

Domicile Information This is a hybrid position in Plano, TX (first preference), Memphis, TN, or ... Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx ...

FedEx

Courier/Non-DOT-1

Pellston, MI · On-site

$19.34/hr

5250 Job Duties Provides accurate information and assistance to customers, which includes ... Employees will be required to work at the FedEx location five days a week. For details on our ...

FedEx

Ramp Agt Trunk DOT/CDL - Apprentice

Kahului, HI · On-site

$27.05/hr

Knowledge of timekeeping/FedEx Computer Systems. Good human relations and verbal communication ... This position is for Ramp Agent (DOT/CDL) and requires obtaining a CDL and Hazardous Materials ...

Photon

IT Support Engineer

Dallas, TX · On-site

Liaise with FedEx : 1) Handle domestic and international shipping of IT assets and documents 2) ... agent to execute customized fit-outs. Assist CXOs with their requests during visits on an as needed ...

FedEx

Dangerous Goods Agent

Chattanooga, TN · On-site

Additional Information Ability to lift a maximum 50 pounds unassisted and a minimum of 50 pounds ... Dangerous Goods Specialist/Spill Clean Up: 1 week of out-of-town training at a FedEx location Ramp ...

FedEx

Security Officer Field

Fort Worth, TX · On-site

$22.25 - $31.15/hr

Completes reports by recording observations, information, occurrences, and surveillance activities ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

Unifi

OAK - FedEx Bus Shuttle Agent CDL

Oakland, CA · On-site

$20.75 - $25.75/hr

General information Job Title OAK - FedEx Bus Shuttle Agent CDL Date Thursday, September 3, 2026 Entity Unifi Aviation, LLC State California City Oakland Base Pay Rate: $ 24.00 Full/Part Time ...

FedEx

Sr Svc Agent/Non-DOT

Greeley, CO · On-site

$20.31 - $29.69/hr

Job Duties Provides accurate information and assistance to customers, which includes responding to ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

FedEx

Truck Control Agent

Spokane, WA · On-site

Coordinates flow of vehicle information for managers and employees plans offload, onload and departure. Performs other duties as assigned. Minimum Education None Minimum Experience One (1) year FedEx ...

FedEx

Associate Security Analyst

Memphis, TN · On-site

$21.14 - $29.59/hr

Ability to maintain confidentiality and handle sensitive information appropriately. Proficiency in ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

FedEx

Sr Svc Agent/Non-DOT

East Hanover, NJ · On-site

$22.25 - $32.52/hr

Job Duties Provides accurate information and assistance to customers, which includes responding to ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

FedEx

Sr Svc Agent/Non-DOT

Melville, NY · On-site

$22.25 - $32.52/hr

Job Duties Provides accurate information and assistance to customers, which includes responding to ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

FedEx

Retail Service Agent

Guaynabo, PR · On-site

$14 - $16/hr

... information, options and appropriate recommendations to support their requests providing an ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

FedEx

Retail Service Agent

Carolina, PR · On-site

$12.25 - $14/hr

... information, options and appropriate recommendations to support their requests providing an ... fedex.com. Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay ...

Commonwealth Hotels

Guest Service Agent

Memphis, TN

$13.50 - $17/hr

... FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming ... Providing Information: Offering information about hotel services, amenities, local attractions, and ...

Commonwealth Hotels

Guest Service Agent

Memphis, TN · On-site

$13.50 - $17/hr

... FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming ... Providing Information: Offering information about hotel services, amenities, local attractions, and ...

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Showing results 21-40

All JobsFedex Information Agent Jobs

Fedex Information Agent information

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$38K

$81.8K

$112K

How much do fedex information agent jobs pay per year?

As of Sep 10, 2026, the average yearly pay for fedex information agent in the United States is $81,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a FedEx Information Agent?

FedEx Information Agents are customer service professionals who assist customers with inquiries related to FedEx services, including tracking packages, providing shipping information, and resolving issues or concerns. They typically work in call centers or at FedEx locations, handling phone calls, emails, or in-person requests. Their role is essential in ensuring customers receive accurate and timely information about their shipments and FedEx services.

What skills and qualifications are needed to be a FedEx Information Agent?

To thrive as a FedEx Information Agent, you generally need strong customer service abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, package tracking systems, and internal FedEx databases is typically required. Excellent communication, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These competencies are crucial to efficiently assist customers, resolve issues, and maintain a positive brand image for FedEx.

What challenges do FedEx Information Agents face and how are they addressed?

FedEx Information Agents often handle a high volume of customer inquiries, which can include tracking shipments, resolving delivery issues, and providing service information. One common challenge is managing time efficiently while maintaining accuracy and a positive attitude, especially during peak shipping seasons. The role requires strong communication skills, patience, and the ability to quickly adapt to changing procedures and technology. To address these challenges, FedEx provides comprehensive training, ongoing support, and access to up-to-date resources, enabling agents to deliver excellent service and troubleshoot problems effectively.

What are popular job titles related to Fedex Information Agent jobs?

For Fedex Information Agent jobs, the most frequently searched job titles are:

Infographic showing various Fedex Information Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $81,805 per year, or $39.3 per hour.

Cloud Engineering Advisor

Memphis, TN • On-site

FedEx
Couriers and Messengers Services • 10K+ employees
Learn more about FedExexternal

$49.75 - $66.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

FedEx rating

6.6

Company rating: 6.6 out of 10

Based on 1,112 frontline employees who took The Breakroom Quiz

Job description

Domicile Information
This is a hybrid position in Plano, TX (first preference), Memphis, TN, or Pittsburgh, PA. Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.
Summary
As a Platform Engineer you will be responsible for the development, integration and management of technical frameworks deployed within private, public, and/or hybrid cloud platforms ensuring performance and scalability of complex analytical applications. In this role the candidate must be able to identify various patterns for data acquisition, processing, and management with respect to differing data types, volume, velocity, and accessibility requirements supporting BI /AI /ML based applications. Building upon pattern identifications this person will be responsible for collaborating with engineers and architects to develop analytical frameworks which will be the foundation of FedEx's Data and Analytics Platform. The summation of the frameworks will ensure the platform, data, and derived BI /AI /ML applications are scalable, reliable, and performant while balancing security, maintainability, reliability, and operational excellence.
Essential Functions
Model Development & Implementation
  • Write clean, efficient, modular, and well-documented Python code to develop and implement machine learning, deep learning, and generative AI models supporting diverse business use cases.
  • Build scalable data engineering, feature transformation, and preprocessing workflows using BigQuery, Cloud Dataflow (Apache Beam), and Cloud Storage (GCS).
  • Continuously optimize model inference latency, throughput, and compute resource utilization on GCP infrastructure (GPUs/TPUs).

ML Pipelines & Operations (MLOps)
  • Design, develop, and maintain automated ML pipelines for data extraction, training, hyperparameter tuning, evaluation, and deployment using Vertex AI Pipelines (Kubeflow Pipelines / TFX).
  • Package and deploy models to production using Vertex AI Endpoints, Cloud Run, or Google Kubernetes Engine (GKE) with containerized Python runtimes.
  • Implement end-to-end MLOps observability using Vertex AI Model Monitoring, Vertex ML Metadata, Cloud Logging, and Cloud Monitoring to detect data/concept drift, anomalous inputs, and latency regressions.
  • Define and own the operational readiness of AI services by implementing Service Level Objectives (SLOs) (e.g., p50/p95/p99 latency, uptime) and automated alerting.

Collaboration & Integration
  • Partner closely with Data Scientists and Research Engineers to transition experimental Python prototypes and Jupyter notebooks (Vertex AI Workbench) into robust, production-grade microservices.
  • Expose AI models via high-performance REST/gRPC APIs using modern Python frameworks (e.g., FastAPI) and integrate them into enterprise applications and data pipelines.
  • Ensure transparency and interpretability of model predictions using Vertex Explainable AI (Feature Attributions, Integrated Gradients, SHAP).

Governance & Strategy
  • Enforce enterprise security, compliance, and responsible AI governance across GCP workloads using IAM best practices, VPC Service Controls, and Secret Manager.
  • Evaluate and prototype emerging GenAI capabilities within the GCP ecosystem-including Gemini models via Vertex AI Model Garden, Vertex AI Agent Builder, and fine-tuning techniques.

Preferred Knowledge, Skills, and Abilities
Core Technical & AI Proficiency (Python-First)
  • Advanced Python: Mastery of modern Python (3.10+), object-oriented programming, asynchronous programming (asyncio), API development (FastAPI/Flask), packaging, and testing (pytest).
  • Machine Learning & Deep Learning: Deep expertise in ML algorithms and modern deep learning frameworks (PyTorch, TensorFlow, JAX, or Hugging Face Transformers).
  • Generative AI & LLMs: Proven experience building LLM-powered applications, RAG pipelines, and agentic workflows using Vertex AI Studio / Model Garden (Gemini), Vertex AI Vector Search, and orchestration frameworks like LangChain, LangGraph, or LlamaIndex.
  • Data Manipulation & Querying: High proficiency in SQL, BigQuery (including BigQuery ML), and Python data libraries (Pandas, Polars, PyArrow).

End-to-End ML Lifecycle on GCP
  • Extensive hands-on experience across the Vertex AI suite:
  • Model Training (Custom training jobs, distributed GPU training)
  • Model Registry & Endpoint Hosting (Online, Batch, and Serverless prediction)
  • Feature Store & Dataset Management
  • Vertex AI Pipelines & Experiments tracking
  • Experience building ETL/ELT pipelines using Cloud Dataflow (Apache Beam in Python), Cloud Dataproc (PySpark), or Cloud Composer (Apache Airflow).

Software & MLOps Engineering
  • CI/CD & Automation: Experience building automated CI/CD workflows for ML using Cloud Build, GitHub Actions, or GitLab CI integrated with Artifact Registry.
  • Containerization & Orchestration: Strong knowledge of Docker and deployment patterns on Cloud Run or Google Kubernetes Engine (GKE).
  • Infrastructure as Code (IaC): Working knowledge of provisioning GCP AI/ML infrastructure using Terraform.
  • Testing & Quality Assurance: Experience implementing comprehensive test suites (unit, integration, load testing with Locust, and LLM evaluation benchmarks).

Cloud & Platform Security
  • Deep understanding of GCP cloud architecture, including networking (VPCs, private endpoints), service accounts, IAM roles, and data residency/security guardrails.

Collaboration & Application Delivery
  • Strong problem-solving skills with experience working in Agile/Scrum methodologies.
  • Strong communication skills to articulate ML architectures and trade-offs to engineering teams and business stakeholders.
  • (Bonus) Familiarity with rapid UI prototyping tools in Python (Streamlit, Gradio) or frontend frameworks (React, Next.js) to demo and test AI solutions.

Minimum Education
Bachelor's Degree/equivalent in computer science, engineering, or information systems and/or equivalent formal training or work experience.
Minimum Experience
Five to seven (5 -7) years' work experience in Platform Engineering or related field. Familiarity with conducting end-to end analyses, including data gathering and requirements specification, processing, analysis, and presentations. Experience providing leadership in a general planning or consulting setting. Experience as a leader or a senior member of multi-function project teams. Strong oral and written communication skills. A related advanced degree may offset the related experience requirements.
Preferred Qualifications:
Pay Transparency:
Pay: Plano, TX and Pittsburgh, PA: $106,763 to 144,131.16/annually. Memphis, TN: $101,425 to 136,924.56/annually
Additional Details:
For details on our comprehensive benefits, click here
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

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About FedEx

Sourced by ZipRecruiter

On our first day of operations, we delivered 186 packages. Now, we deliver millions every day, all over the globe. Collaboration and innovation fueled our growth. Dedication to an outstanding customer experience drives us to where now meets next

Industry

Couriers and messengers services, trucking, printing and printing services and retail

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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