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Federal Government Help Desk Jobs (NOW HIRING)

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S ... S. Government Public Trust clearance prior to start (candidates are not required to be cleared at ...

ITC Federal, Inc.

Help Desk Supervisor

We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S ... S. Government Public Trust clearance prior to start (candidates are not required to be cleared at ...

ADSI

Be Seen First

Help Desk Support Specialist

Oklahoma City, OK · On-site

$50K - $60K/yr

You MUST HAVE 3 years minimum of Federal government experience as a Help Desk Specialist . CASTLE software application experience is preferred but not required! The position will serve as the primary ...

New

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ... as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees ...

BTI

Help Desk Manager

Washington, DC · On-site

... Federal Government. BTI supports mission-critical programs across defense and civilian agencies ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

BTI

Help Desk Manager

Washington, DC · On-site

... Federal Government. BTI supports mission-critical programs across defense and civilian agencies ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

Makpar

Junior Help Desk Support Agent (Bilingual-Spanish)

$17.50 - $22.25/hr

We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Prior federal government or CBP help desk experience. * Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working knowledge of Windows OS, Microsoft Office ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Prior federal government or CBP help desk experience. * Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working knowledge of Windows OS, Microsoft Office ...

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Federal Government Help Desk information

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$12

$23

$33

How much do federal government help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for federal government help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Federal Government Help Desk jobs?

For Federal Government Help Desk jobs, the most frequently searched job titles are:

Help Desk Specialist (Level 1) (Government)

Columbia, MD • On-site

AT and T
See more jobs at AT and Texternal

$80K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.
AT&T has an opening for a Help Desk Specialist to support Public Sector Solutions.
The job duties of the Help Desk Specialist are as follows:
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.
  • Rotating Shift work position, 365 days a year, 7 days a week.
  • Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
  • Document and communicate outage information to co-workers and customers.
  • Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed.
  • Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
  • Provide basic instructions on how to use services to both external and internal customers.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
One (1) year of demonstrated Help Desk experience required with a Bachelor's degree. Minimum three (3) years of Help Desk experience with an Associate degree. Minimum five (5) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.
  • Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)

Ready to join our team? Apply today!
Our Help Desk Specialist (Level 1) (Government) earns $80,000 - $109,600 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours:
40
Time Type:
Regular
Location:
Columbia, Maryland
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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