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Federal Government Help Desk Jobs (NOW HIRING)

Prior CBP or federal government help desk experience. * Knowledge, Skills and Abilities: * Must be able to report onsite, as required, to support the issuance of Government-Furnished Equipment (GFE ...

Prior CBP or federal government Help Desk experience. Knowledge, Skills and Abilities: * Must be available to support rotating shift, 24x7x365 coverage required. * Expertise in various tools like ...

Prior CBP or federal government help desk experience. Knowledge, Skills and Abilities: * Must be able to report onsite, as required, to support the issuance of Government-Furnished Equipment (GFE) to ...

Prior CBP or federal government Help Desk experience. Knowledge, Skills and Abilities: * Must be available to support rotating shift; 24x7x365 coverage required. * Expertise in various tools like ...

Prior CBP or federal government Help Desk experience. Knowledge, Skills and Abilities: * Must be available to support rotating shift, 24x7x365 coverage required. * Expertise in various tools like ...

Prior CBP or federal government Help Desk experience. Knowledge, Skills and Abilities: * Must be available to support rotating shift; 24x7x365 coverage required. * Expertise in various tools like ...

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will ...

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Federal Government Help Desk information

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$12

$23

$33

How much do federal government help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for federal government help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Federal Government Help Desk jobs?

For Federal Government Help Desk jobs, the most frequently searched job titles are:

SME Help Desk Technician

Bethesda, MD • On-site

Bristol Bay Native Corporation
Executive Offices • 1 - 5K employees

$21.50 - $29/hr

Full-time

Re-posted 7 days ago


Job description

We are Vista Global Solutions, LLC (VGS) a healthcare consulting firm specializing in IT solutions for several military installations and federal agencies across the nation.
VGS is seeking a Helpdesk Technician to join our team in Bethesda, MD.
The SME Helpdesk Technician serves as the senior technical authority for YubiKey enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise.
Responsibilities
• Develop Knowledge Base articles and troubleshooting guides.
• Design and deliver YubiKey training to Government Help Desk personnel.
• Support User Acceptance Testing activities.
• Provide advanced Tier 2 support during deployment.
• Investigate and resolve complex enrollment issues.
• Coordinate with Agency Help Desk leadership.
• Develop escalation procedures and support workflows.
• Identify recurring technical issues and recommend process improvements.
• Track and report technical support trends.
Qualifications
• Bachelor's degree in Information Technology or related discipline.
• Minimum of eight (8) years of experience providing enterprise technical support.
• Experience supporting MFA technologies and authentication platforms.
• Strong customer service and training skills.
• Experience developing technical documentation.
• Public Trust or Secret eligibility.