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• FCM 1

Job no: 531355 - B
Brand: FCM
Work type: Full time
Location: Massachusetts
Categories: Sales and Customer Service

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Key Responsibilities

Own and manage the end-to-end customer journey for enterprise accounts

Build and execute strategic business plans aligned to contract lifecycle timelines

Drive customer profitability through commercial insight and upsell opportunities

Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations

Manage programme objectives, milestones, and performance outcomes

Interpret data and deliver actionable insights to optimise travel programmes

Act as the primary relationship owner between FCM and the customer

Collaborate across multi-functional teams including commercial, product, and analytics

Support implementations and product adoption initiatives

Identify opportunities to improve policy compliance, savings, and traveller satisfaction

Provide expert advice on global travel and expense (T&E) programmes

Lead and influence multinational and multicultural teams

Act as the bridge between Account Management and Consulting functions

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Minimum 10 years’ experience in the travel industry, preferably in account management

Proven experience managing large, complex, multinational clients

Strong commercial acumen with experience managing profitability and contracts

Expertise in strategic account management and customer engagement

Experience in change management and project delivery

Strong data analysis and interpretation capabilities

Demonstrated leadership experience across cross-functional teams

Strong presentation, communication, and storytelling skills

Experience with global travel programmes and T&E environments

Proficiency in MS Excel, Word, Outlook, Teams, Power BI

Experience using Salesforce or similar CRM platforms

Strong negotiation and relationship-building skills

Ability to operate effectively in multinational and multicultural environments

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:We offer genuine opportunities for people to grow and evolve
• We back our people all the way:We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

For this position, we anticipate offering an annual salary of $112,500 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#LI-SM1#FCMUS#LI-Onsite

We’re looking for an Enterprise Account Manager to lead strategic, high-value global accounts. Drive customer success, profitability, and engagement across complex travel programmes. Bring your expertise in account management, data insights, and stakeholder leadership to make a real impact.

We’re looking for an Enterprise Account Manager to lead strategic, high-value global accounts. Drive customer success, profitability, and engagement across complex travel programmes. Bring your expertise in account management, data insights, and stakeholder leadership to make a real impact.