Description:
Position: Field Service Technician II
Location: Kansas City KS/MO
Hourly rate: $31.50 - $41.10. OT after 8 hours of travel and work time, double time after 10 hours each day. Saturday work 0-10 hours is paid at time and a half and Sunday work is double time. All travel is also paid.
Travel: Position is road/client based, most travel is within home territory; however technicians may be called to support other teams/clients as needed. Technicians are allowed to book work-related flights and rooms directly for reimbursement so they can collect points.
Advancement & Training Opportunities: Yes, after one year of satisfactory service, technicians may be eligible for additional training opportunities such as PLC, FANUC, panel automated shelving, additional electrical and leadership training etc. Internal employees are also eligible for promotions and advancement.
Education: HSD/GED or equivalent is required, vocational or technical school degree is preferred
Experience: Minimum 3-5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment is required; flexibility to travel and work when customers need assistance is required, this may include some overnights and weekends, as required.? Must be able to communicate with customers and management in both written and verbal form. Must be able to stand/bend for up to 8 hours and lift-up to 50lbs to shoulder height.?
Position Summary:
As a Field Service Technician II at Adaptec Solutions, youโll be the go-to expert keeping our customersโ automation and material handling systems running at peak performance. This role is hands-on, working directly with conveyors, sorters, motors, gearboxes, lifts, hoists, and other critical equipment found in high-volume warehouses and manufacturing environments. Youโll take ownership of installations, preventative maintenance, troubleshooting, and emergency service calls - often solving problems independently while knowing when to loop in leadership or escalate for support.
This position is built for technicians who thrive on variety and problem-solving. One day you may be wiring a control panel or testing 480V systems, the next you could be fabricating, welding, or rigging to get machinery back online. Our techs are trusted to work directly with customers, deliver clear communication, and document work in our service system, all while operating under strict safety standards. And at Adaptec, youโre not stuck in place - after your first year of successful service, youโll have opportunities for advanced training (PLC, FANUC robotics, automated shelving, leadership development, and more), plus clear pathways for promotion and career advancement within our growing organization.
Responsibilities:
โขPerform installations, preventive maintenance, troubleshooting, and repairs on electro-mechanical material handling equipment. This includes conveyor belts, sortation systems, transfers, diverters, merges, and accumulation systems, as well as 480V electrical systems, motors, contactors, three-phase systems, gearboxes, drives, couplings, lift tables, hoists, cranes, dock equipment, material lifts, control panels, electrical enclosures, bearings, belts, chains, sprockets, and rollers - all with minimal support from the Lead Technician.
โขRespond to emergency calls within territory, as needed on a 24/7 basis; occasional but rare travel outside of home territory may be required to support other teams.(Travel time is always compensated)
โขPerform mechanical work including fabricating, stick welding, and painting.
โขCarry out maintenance on machinery at client sites as scheduled
โขUse a multi-meter to check fuses, troubleshoot contactors, verify power, troubleshoot 3-phase motors
โขAppropriately document all work performed in E-360 reporting system (i.e., Field Service Reports / inspection and audit forms)
โขCommunicate machine issues, status, repair needs/timelines effectively with clients and leadership in both written and verbal communications
โขWork within the safety guidelines of customers, Adaptec Solutions and OSHA; always operating by the most stringent safety protocol.
โขWork independently and conscientiously to complete a job, know when to escalate questions or concerns to leadership or the client.
โขMay also advise client on additional needs
โขOther duties as assigned
Requirements:
โขHSD/GED or equivalent is required, vocational or technical school degree is preferred
โขStrong electro-mechanical reasoning ability is required
โข5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment is required
โขRigger, Millwright, Machine Builder experience is also acceptable
โขAbility to read and interpret blueprints, schematics and detailed repair drawings related to material handling equipment
โขAbility to use hand tools, measurement instruments (such as indicators, calipers, micrometers, tape measure, scales, etc.), power tools to include drills, grinders, welders, impact wrenches and more. Use/operation of heavy equipment such as forklifts, aerial and scissor lifts is required on some jobs
โขMust possess a foundational understanding of MIG/TIG/Stick welding
โขMust have valid driverโs license, a clean driving record and ability to comply with DOT regulations.
โขMust be able to pass DOT physical.
โขMust be able to attend emergency calls as needed, this may require overnight travel for field service work, preventative maintenance visits, equipment installation and troubleshooting (all travel is paid time)
โขMay be required to travel outside of home territory to assist other teams and customers as needed.
โขMust have strong written and verbal communication skills and ability to interact with the customer and managers
โขMust have basic hand tools (Adaptec will provide additional tools)
โขMust have computer skills, experience turning in field service reports is strongly preferred
โขAbility to exert 50 to 100 pounds of force occasionally, and/or 10 to 20 pounds of force constantly to move objects. Ability to lift a minimum of 50 pounds
What We Offer
โขPaid Travel Time โ Youโre compensated for all travel related to field service work, installations, and emergency calls.
โขAdvancement & Training Opportunities โ After one year of satisfactory service, youโll be eligible for additional training in PLCs, FANUC robotics, panel and automated shelving systems, advanced electrical skills, and leadership development. Internal employees are prioritized for promotions and advancement.
โขComprehensive Benefits โ Competitive pay, health, dental, vision, 401(k), PTO, and paid holidays.
โขTools & Equipment Support โ Youโll need your own basic hand tools, but Adaptec provides specialty tools, safety gear, and ongoing resources to help you succeed.
โขTeam Environment โ Youโll work with highly skilled technicians and engineers who support one another and share knowledge openly.
โขCareer Growth in a Growing Industry โ Material handling and automation are only expanding, and youโll have the chance to build your expertise in some of the most in-demand skills in the field.
โขCulture of Safety โ We never cut corners. Our customers, OSHA, and Adaptec standards are all upheld so you can do your best work with confidence.
Measurements of Success:
โขTechnicians cross trained and versatile in local market
โขFirst time fix rate is 95% or better
โขStrong Voice of the Customer responses/ratings
โขTechnicians are properly utilizing service software
โขProjects completed safely in expected time frame
In compliance with pay transparency requirements, the wage range for this role is $31.50 โ 41.10/hr. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.