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Fanatics Customer Support Associate Jobs (NOW HIRING)

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Deerfield Beach, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Jersey, New Jersey, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking a ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Orleans, Louisiana, United States Job Openings Remote Customer Support Associate About the Role We are seeking a motivated and reliable Remote Customer Support ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Kissimmee, Florida, United States Job Openings Remote Customer Support Associate About the Role We are seeking a motivated and reliable Remote Customer Support ...

Foundever Brasil

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You'll resolve account and ...

MatrixCare

Customer Support Associate I

$18 - $24.50/hr

Customer Support Associate I The Customer Support Associate I role is a full-time position in the Customer Support Department. In this role, you will receive specialized product and industry training ...

Orbus Visual Communications

Be Seen First

Customer Support Associate

North Las Vegas, NV · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You'll resolve account and ...

CrewBloom

Customer Support Associate

$18 - $24.50/hr

Customer Success Associate (CSA) We are looking for a proactive and highly skilled Customer Success ... Support ongoing customer engagement and satisfaction. Issue Resolution & Support * Address customer ...

Coast

Customer Support Associate

Salt Lake City, UT · On-site

$17 - $23.25/hr

Customer Support Associate Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

CUSTOMER SUPPORT ASSOCIATE In-Office: Based full-time at CELSIUS ® Headquarters in Boca Raton, FL People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support ...

Foundever

Customer Support Associate

Orem, UT · On-site

$18/hr

... Customer Service Representatives to deliver high-quality support for lending products across voice ... With 150,000 associates across the globe, we're the team behind the best experiences for +800 of ...

DebtBook

Customer Support Associate

Charlotte, NC · On-site

$17 - $23.50/hr

Customer Support Associate Charlotte, NC Who We Are DebtBook is the financial platform powering treasury and capital markets across the public sector. State and local governments, public universities ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate We are looking for a dependable and professional Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The ideal ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

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Fanatics Customer Support Associate information

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How much do fanatics customer support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fanatics customer support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What cities are hiring for Fanatics Customer Support Associate jobs?

Cities with the most Fanatics Customer Support Associate job openings:

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For Fanatics Customer Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Fanatics Customer Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer Support Associate

Philadelphia, PA • On-site

Jawnt
See more jobs at Jawntexternal

$17.75 - $24.25/hr

Other

Re-posted 21 days ago

Job description

Customer Support Associate

Jawnt is a Philly-founded startup on a mission to make commuting easier, more affordable, and more sustainable. We partner with universities, healthcare systems, governments, and enterprise organizations to help their people get to work reliably, affordably, and with less impact on the planet.

We believe getting to work shouldn't be the hardest part of your day. Behind every bus ride, train tap, or bike share is a person just trying to get where they need to go, and we're here to make that simple. Jawnt is trusted by the Commonwealth of Pennsylvania, The City of Philadelphia, Penn and Penn Medicine, and other major employers nationally to power the way their people move.

We're a Philly company through and through, operating out of Bond Collective in Suburban Station (yes, right above the trains ). Our team is full of people who genuinely care about cities, public transit, and helping others.

The Role

We're looking for a Customer Support Associate who thrives in hands-on customer support roles. You'll be the human face of Jawnt: the person commuters talk to when they need help enrolling in their benefits, getting their card to work, or figuring out how to ride the bus for the first time.

This role is key to our daily operations and requires responding to a high volume of messages and phone calls daily. You'll be solving real problems for real people, and working closely with our Sr. Associate and reporting to our Director of Customer Success. You'll collaborate with Product and Engineering teams to flag bugs, feature requests, and improvements based on customer feedback, and will also work closely with our COO. Every insight you surface directly shapes our product roadmap and company priorities.

This is a Philadelphia-based, in-person role at Bond Collective. This role will start as a 3-month contract-to-hire trial, which is an opportunity for both you and Jawnt to make sure it's a great long-term fit. We're looking for someone who is committed to managing customer support for at least a year, with clear opportunities to move into different areas of the company as you grow (current team members started in Support and moved into Product, and Operations and Account Management).

You Will…
  • Respond quickly and kindly to customer questions via chat, email, and phone
  • Troubleshoot issues with Jawnt Pass and transit cards, including activations, declined transactions, balance discrepancies, and replacement requests
  • Identify patterns in customer issues and flag them to Product and Engineering weekly - your frontline perspective directly influences our roadmap
  • Track, document, and escalate issues clearly to the right team, ensuring nothing falls through the cracks
  • Handle multiple conversations at once while maintaining accuracy and calm under pressure
  • Offer tech support to a diverse array of riders, from first-time transit users to power commuters
  • Represent Jawnt with empathy, curiosity, and pride, helping riders feel heard and supported
You Are…
  • A natural helper who genuinely finds joy in making someone's day easier
  • Patient with complexity: equally comfortable helping a grandparent with password resets and walking through debit card authorization logic with a technical user
  • Clear, calm, and confident in how you communicate, especially under pressure
  • Organized and dependable, with a natural sense of ownership
  • Entrepreneurial-minded and curious about how startups work - his role can be launchpad into Product, Operations, or other areas of the company
  • Comfortable using tools like Intercom, Aircall, and Linear (or quick to learn them)
  • Based in Philadelphia and genuinely excited to work in person at Bond Collective with a mission-driven team
  • 1-4 years of work experience OR a college graduate with some meaningful work experience

Apply