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Family Support Manager Jobs in Rochester, NY (NOW HIRING)

ROC ROYAL INC

Case Manager

Rochester, NY · On-site

$19.75 - $25.25/hr

Youth Victim Support & Healing Initiative. Reporting to the Program Director, the Case Manager serves as a primary point of contact for youth and families, completing intake and needs assessments ...

Prime Care Coordination

Care Manager

Rochester, NY · On-site

$23.50 - $25.50/hr

The Care Manager's role is to work in partnership with individuals with I/DD, their family/guardian ... Engage families and natural supports in the care coordination process * Provide all individuals and ...

Prime Care Coordination

Bilingual Care Manager

Rochester, NY · On-site

$23.50 - $25.50/hr

The Care Manager's role is to work in partnership with individuals with I/DD, their family/guardian ... Engage families and natural supports in the care coordination process * Provide all individuals and ...

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All JobsFamily Support JobsFamily Support Manager JobsFamily Support Manager Jobs in Rochester, NY

Family Support Manager information

See Rochester, NY salary details

$22.2K

$67K

$119.4K

How much do family support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for family support manager in Rochester, NY is $66,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a family support manager?

Family Support Managers are professionals who oversee and coordinate services designed to assist families facing challenges such as poverty, disability, mental health issues, or other social difficulties. They work closely with families to assess needs, develop support plans, and connect them with appropriate resources such as counseling, financial aid, or educational programs. Family Support Managers also supervise support staff, monitor progress, and advocate for family well-being within the community. Their goal is to empower families to achieve stability and improve their quality of life.

What are the key skills and qualifications needed to thrive as a family support manager, and why are they important?

To thrive as a Family Support Manager, you need a background in social work, psychology, or a related field, often with relevant experience and a degree such as a BSW or MSW. Familiarity with case management systems, safeguarding protocols, and relevant certifications like child protection training are typically required. Outstanding interpersonal skills, empathy, and strong organizational abilities help build trust and effectively support families in crisis. These skills are essential for coordinating resources, ensuring the well-being of families, and leading a team to deliver impactful support services.

What are some common challenges faced by family support managers, and how can they be effectively addressed?

Family Support Managers often encounter challenges such as coordinating services across multiple agencies, handling sensitive family situations, and managing high caseloads. Effective communication and organizational skills are essential for building trust with families and ensuring seamless collaboration with social workers, healthcare providers, and educators. Regular training in trauma-informed care and conflict resolution can also help Family Support Managers navigate complex cases more effectively and maintain a supportive environment for both families and team members.

What is the difference between Family Support Manager vs Family Services Coordinator?

AspectFamily Support ManagerFamily Services Coordinator
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications may include child and family services credentials.Often requires a bachelor's degree in social sciences or related area; certifications are similar but may be less specialized.
Work EnvironmentWorks in community agencies, schools, or healthcare settings, managing programs and supervising staff.Works directly with families in community or agency settings, providing support and resource navigation.
Employer & Industry UsageCommonly employed by social service agencies, nonprofits, and government programs.Used by similar organizations, often in roles focused on direct family support and resource coordination.

The main difference is that a Family Support Manager typically oversees programs and staff, focusing on program development and management, while a Family Services Coordinator primarily provides direct support and resources to families. Both roles require similar credentials and are found in comparable settings, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Family Support jobs in Rochester, NY?

The most popular types of Family Support jobs in Rochester, NY are:

Infographic showing various Family Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $66,994 per year, or $32.2 per hour.

Peer Support Specialist - DePaul

Rochester, NY • On-site

Mental Health Association of Rochester
See more jobs at Mental Health Association of Rochesterexternal

$20 - $22/hr

Part-time

Re-posted 17 days ago

Key responsibilities

  • Meet with residents to provide one-on-one peer support

  • Address mental health concerns and teach coping skills

  • Connect guests with community resources

Job description

Job Type
Part-time
Description
Job Summary:
Peer Support services are individualized and recovery-focused that promote individuals to manage their own recovery process. Interventions of Peer Support Services emphasize personal safety, self-worth, confidence, and growth, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, development of social support, and effective communication.
The Peer Support Specialist will work with staff at DePaul locations to assist individuals in supportive housing for people with mental illness.
This position is part-time 20 hours per week.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
  • Meet with residents to provide one-on-one peer support
  • Address mental health concerns and behaviors and teach coping skills
  • Connect guests with community resources
  • Comply with HIPPA regulations
  • Participate in staff meetings as required

Supervisory Responsibilities:
None
Requirements
Education and Experience:
  • High school diploma/GED equivalency.
  • Experience and knowledge of the public mental health system.
  • Experience working as a Peer/Youth/Family Specialist preferred.
  • NYS Certified Peer Specialist - provisional certification or NYS Certified Peer Specialist - permanent certification required and must be maintained throughout employment.

Equipment, Machines and Software Used:
  • Ability to operate various office equipment including computer, printer, telephone, fax machine, photocopier, scanner, and calculator.
  • Computer Software: Microsoft Office to include Word, PowerPoint, Outlook, and Excel. Experience with Paylocity payroll system preferred.
  • Reliable transportation required to meet with clients in the community and DePaul locations.

Knowledge, Skills, and Abilities:
  • Excellent communication skills including verbal and written communication.
  • Ability to analyze and solve complex problems.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to respond to questions from staff and program participants.
  • Individuals must demonstrate sensitivity, respect, and competency with diverse cultural backgrounds, social identities and practices of community members.

Physical and Mental Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to exert up to 15 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Must be able to access and navigate each department at the organization's facilities.
  • Finger dexterity required to operate telephone and computer keyboard.
  • Hearing at a level to enable one to hear normal conversation.
  • Visual requirements of having the ability to read documents, the computer screen, etc.

Environmental Conditions:
  • Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions unless otherwise directed. (Recovery Center, Intake Coordinator)
  • Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions unless otherwise directed AND in the community where there is minimal risk based on community circumstances. (Drop-In Services, Community Based Peer Support: DePaul, East House, Inpatient Hospital Units, CORE, Youth Peer Support Services, Family Support Services, Education/Training and Employment Services, Resource Navigation).

Work Hours:
  • The standard work week is 20 hours. Specific days and hours to be determined. Scheduled work hours will fall within our standard business hours of 9 am - 5 pm, Monday through Friday. Flexibility may be required on occasion.
  • This work cannot be performed from home or in hybrid format.

Compensation:
  • Compensation will be in the range of $20-22/hr.

Disclaimer:
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship

Salary Description
$20.00 - 22.00 per hour

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