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Family Entertainment Center Jobs (NOW HIRING)

Scene75 Entertainment Center

Busser/Host

Dayton, OH · On-site

Company Description Scene75, an international award winning family entertainment center, which was voted Best Family Entertainment Center in North America, features an indoor electric go-kart track ...

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Family Entertainment Center information

What is a family entertainment center?

A Family Entertainment Center (FEC) is a recreational facility that offers a variety of attractions and activities designed for families and people of all ages. Common features include arcade games, bowling alleys, laser tag, mini-golf, bumper cars, and food services. FECs are popular venues for birthday parties, group events, and casual outings, providing a safe and fun environment for families to enjoy time together. These centers may vary in size and offerings but all focus on delivering entertainment in a family-friendly atmosphere.

What are the key skills and qualifications needed to thrive as a family entertainment center manager, and why are they important?

To thrive as a Family Entertainment Center Manager, you need expertise in operations management, customer service, and staff supervision, often supported by experience in hospitality or recreation management. Familiarity with point-of-sale (POS) systems, scheduling software, and safety regulations is typically required. Outstanding interpersonal communication, conflict resolution, and organizational skills set top managers apart. These skills ensure seamless daily operations, high customer satisfaction, and a safe, enjoyable environment for guests and staff.

What are some common challenges faced by staff working at a family entertainment center, and how can they be managed?

Staff at a Family Entertainment Center often encounter challenges such as managing large crowds, ensuring customer safety, and handling diverse age groups with varying needs. Effective communication and teamwork are essential for creating a fun and safe environment, especially during peak hours or special events. Being adaptable and having strong problem-solving skills can help staff address guest concerns efficiently and maintain a positive atmosphere. Employers typically provide training in customer service, safety protocols, and equipment operation to support staff in these situations.
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What are the most commonly searched types of Family Entertainment Center jobs?

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Family Entertainment Center jobs near you
Infographic showing various Family Entertainment Center job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

General Manager (Family Entertainment Center)

Round1

Ventura, CA • On-site

$72K - $76K/yr

Full-time

Re-posted 6 days ago

Job description

We’re looking for a General Manager to help lead the team at our brand-new family entertainment facility opening soon at Pacific View Mall.
The General Manager is responsible for the sales, profits, staffing, image, and operation of the store. They will proactively lead the store to ensure achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. Furthermore, the General Manager will provide customers and employees with outstanding service through friendly, quick, efficient, accurate, and safe assistance.
Essential Duties:
  • Responsible for the sales and profit projections as outlined by Executive Management.
  • Meet or exceed sales goals through the efficient execution of Company policies and procedures.
  • Directly supervise department managers to ensure they are in compliance with established store policies and procedures.
  • Provide operational and customer service training for store employees at all levels.
  • Investigate employee issues with assistance from Human Resources.
  • Maintain confidential discussions of employees’ increases, promotions or transfers until approved by executive management and paperwork has been prepared and a meeting is scheduled with the employee.
  • Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
  • Ensure the store presents a pleasing image by changing store displays for better traffic flow.
  • Create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
  • Create the manager’s monthly schedule.
  • Provide store operations and personnel budget plan to Executive Management for review and approval.
  • Write operations manual to include day-to-day procedures to be followed by the department.
  • Prepare and present performance evaluations and counseling notices to direct reports.
  • Know and understand all store employees’ job responsibilities.
  • Proactively support any promotional activity within the store and contribute to an effective working environment.
  • Performs special projects and other miscellaneous duties as assigned by Executive Management.
Customer Relations:
  • Interact with customers in a courteous and professional manner.
  • Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
  • Inform the customer of all services and specials we can provide them.
Human Resources:
  • Extend job offers to candidates considered for employment at the store level.
  • Develop a diverse, high-performance team by coaching, counseling and mentoring.
  • Review department timesheets for the accuracy of hours and overtime.
  • Provide new hire orientation for store employees.
  • Monitor store staffing on a daily basis to ensure each department is adequately staffed.
Auditing:
  • Audit refunds and/or credits against itemized sales from the previous day.
  • Audit cash drawers and transactions.
  • Audit and track special events.
  • Create Daily Audit Report with sales information and auditing discoveries for executive management.
  • Research problems discovered during audits.
Safety, Loss Prevention, and Procedural Compliance:
  • Administer IIPP procedures, Safety programs, and procedures.
  • Assist with curbing internal and external theft.
  • Support the achievement of employee safety and loss prevention objectives via all available media, (i.e. monthly meetings, one-on-one counseling).
  • Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
  • Comply with all OSHA requirements.
Non-Essential Duties:
  • Contributes to improvement or more efficient and less expensive ways and means in-store processes.
  • Assists in the research and development of resources that create timely and efficient store workflow.
  • Performs special projects and other miscellaneous duties as assigned by Executive Management.
  • Maintains store IIPP and OSHA records.
  • Maintains high ethical standards in the workplace.
  • Reports all irregular issues and problems to Executive Management for a solution.
  • Maintains good communication with all workers including outside contacts.
  • Complies and maintains the confidentiality of all company policies and procedures.

Qualifications:
  • Bachelor's degree from preferred but not required.
  • 3+ years of GM management experience in team building, sales development, strong operational skills within a fast-casual theme concept.
  • Superior customer service skills.
  • Strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
  • Ability to gain, demonstrate, and coach with operation knowledge.
  • Ability to plan activities, set goals, effectively manage time and work.
  • Shows the ability to consistently contribute to the overall improvement of the team.

Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.