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Family Case Manager Jobs in Normal, IL (NOW HIRING)

WESTCARE INC

Case Manager--part time (51103)

Lincoln, IL · On-site

$19.20 - $21.20/hr

Person in this position will be responsible forproviding case management support for the Women of ... Register for an Illinois Digital ID for the Illinois Health and Family Services Medi System.

WESTCARE INC

Case Manager--part time (51103)

Lincoln, IL · On-site

$19.20 - $21.20/hr

Person in this position will be responsible for providing case management support for the Women of ... Register for an Illinois Digital ID for the Illinois Health and Family Services Medi System.

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All JobsFamily Case JobsFamily Case Manager JobsFamily Case Manager Jobs in Normal, IL

Family Case Manager information

See Normal, IL salary details

$30.3K

$48.3K

$65.5K

How much do family case manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for family case manager in Normal, IL is $48,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $56,200.00 per year, depending on experience, location, and employer.

How much do family case managers make?

Family case managers in Indiana typically earn an average annual salary of around $40,000 to $50,000, depending on experience, education, and the specific organization. Salaries can vary based on certifications, workload, and geographic location within the state.

What are the key skills and qualifications needed to thrive as a family case manager, and why are they important?

To thrive as a Family Case Manager, you generally need a bachelor's degree in social work, psychology, or a related field, along with strong assessment and advocacy skills. Familiarity with case management software, documentation systems, and sometimes state certification or licensure is typically required. Outstanding interpersonal communication, cultural sensitivity, and organizational skills help you build trust and effectively support families in crisis. These competencies are vital to ensure families receive appropriate interventions, resources, and ongoing support for long-term well-being.

What does family case management do?

Family case managers coordinate services and support for families facing challenges such as child welfare, housing, or healthcare needs. They assess family situations, develop plans, connect clients with resources, and monitor progress to promote stability and well-being.

What is the difference between Family Case Manager vs Social Worker?

AspectFamily Case ManagerSocial Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles may require certificationRequires a bachelor's or master's degree in social work (BSW or MSW); licensure may be required
Work EnvironmentCommunity agencies, healthcare settings, schools, or government programsHospitals, clinics, government agencies, schools, or community organizations
Employer & Industry UsageUsed in social service agencies, healthcare, and child welfare programsWidely used across healthcare, child welfare, mental health, and community services

While both roles focus on supporting individuals and families, Family Case Managers primarily coordinate services and resources for families in community or healthcare settings. Social Workers often have broader clinical responsibilities, including counseling and assessment, and may hold advanced degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What is a family case manager?

Family Case Managers are professionals who work with families to ensure the safety and well-being of children, often in situations involving abuse, neglect, or other family crises. They assess family needs, develop service plans, and connect families with resources such as counseling, housing, and financial assistance. Their goal is to support families in overcoming challenges and to help children remain safe, either within their own homes or through alternative care arrangements if necessary.

What are some common challenges faced by family case managers and how can they be addressed?

Family Case Managers often encounter challenges such as managing high caseloads, navigating complex family dynamics, and balancing the needs of children with available resources. To address these challenges, effective time management, strong organizational skills, and ongoing collaboration with colleagues and partner agencies are essential. Additionally, utilizing supervision and peer support can help manage emotional stress and maintain high standards of care for families.
What job categories do people searching Family Case Manager jobs in Normal, IL look for? The top searched job categories for Family Case Manager jobs in Normal, IL are:
What cities near Normal, IL are hiring for Family Case Manager jobs? Cities near Normal, IL with the most Family Case Manager job openings:
Family Case Manager jobs near you
Infographic showing various Family Case Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,319 per year, or $23.2 per hour.

Case Manager--part time (51103)

WESTCARE INC

Lincoln, IL • On-site

$19.20 - $21.20/hr

Part-time

Re-posted 11 days ago

Job description

Please click the following link to view the available benefits for this position: https://westcare.link/ILOTHER
Position Summary:
Person in this position will be responsible forproviding case management support for the Women of Dignity program in accordance with the Department of Human Services Division of Substance Use Prevention and Recovery (SUPR). Essential job functions include those listed below.
Essential Job Functions:
  • Assist in the development and implementation of substance abuse treatment policies, procedures, and program materials.
  • Engage, educate, and refer clients and community members to case management resources, including services for substance use disorder treatment, housing, employment, education, medical, mental health, childcare, etc.
  • Assist clients and community members with applying for state benefits as needed.
  • Complete documentation of services within the CDS in a timely manner.
  • Register for an Illinois Digital ID for the Illinois Health and Family Services Medi System.
  • Verify and document insurance eligibility from the Illinois Health and Family Services Medi System within the CDS.
  • Update client records in the CDS as needed.
  • Complete reports for the outpatient program as needed.
  • Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
  • Perform any other duties as assigned.

Essential Qualifications:
Certifications/Licenses:
  • Not applicable for this position

Education:
  • High school diploma or equivalent is required.

Experience and Competencies:
  • Previous experience in a secretarial position, preferably in a social service setting
  • Must be highly organized, detail focused, and have excellent time management
  • Must possess strong computer skills, to encompass all Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Superior writing skills
  • Ability to pass background check
  • Ability to obtain and maintain OIG LEIE clearance
  • Ability to pass pre-employment drug screening
  • Ability to exercise good judgment and discretion
  • Ability to work well in a team environment
  • Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
  • Must have professional appearance and demeanor
  • Ability to obtain and maintain clearance from Illinois Department of Corrections
  • Ability to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis test

Working Conditions:
  • Work is primarily performed in an institutional setting.

Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
  • Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required, which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved verbal de-escalation techniques.
  • Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
  • Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
  • Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
  • The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:
  • Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
  • Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
  • Requires the ability to work under stress and in emotionally charged settings.
  • The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

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