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Falcontek Jobs in Virginia (NOW HIRING)

FalconTek

Install Technician

Richmond, VA · On-site

$20 - $30/hr

  • PTO

Mechanical & Electrical Installer - Trucks and VansPosition Summary We are seeking a skilled and motivated Mechanical & Electrical Installer to join our vehicle upfitting and installation team. This ...

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Falcontek information

What is Falcontek?

Falcontek is a professional services company that provides staffing, consulting, and workforce solutions to clients in various industries, such as healthcare, IT, and government. They specialize in recruiting and placing skilled professionals for both contract and permanent positions. Falcontek focuses on helping organizations meet their workforce needs efficiently while supporting candidates in finding suitable job opportunities.

What types of projects and clients do Falcontek team members typically work with?

Falcontek professionals often support clients in government, healthcare, and technology sectors, handling projects ranging from IT consulting to staffing solutions. Team members may work on-site with clients or remotely, depending on the project scope and client needs. This dynamic environment requires adaptability, strong communication skills, and the ability to juggle multiple deadlines. Collaboration across cross-functional teams is common, and employees gain valuable exposure to diverse industries, which can open doors for career advancement within the company.

What are the key skills and qualifications needed to thrive as a Falcontek employee?

To thrive as a Falcontek employee, you typically need a relevant degree or experience in IT, project management, or government contracting, along with strong problem-solving abilities. Familiarity with tools like Microsoft Office Suite, project management platforms (such as Jira or Trello), and compliance systems related to federal contracts is commonly required. Excellent communication, adaptability, and teamwork are crucial soft skills for success in this role. These competencies ensure effective project execution, client satisfaction, and seamless collaboration within multidisciplinary teams and clients in the government sector.

What is the difference between Falcontek vs Network Technician?

AspectFalcontekNetwork Technician
Required CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications like CompTIA Network+ or Cisco CCNA
Work EnvironmentPrimarily in data centers, corporate offices, or on-site client locationsIn office, on-site, or remote troubleshooting environments
Industry UsageUsed in tech, cybersecurity, and data management sectorsCommon in IT, telecommunications, and networking industries
Job FocusDesign, install, and maintain network systemsInstall, troubleshoot, and repair network hardware and software

Falcontek and Network Technicians share similar certifications and work environments, often overlapping in IT and networking sectors. While Falcontek may focus more on specialized tech solutions, Network Technicians primarily handle network hardware and troubleshooting. Both roles are essential in maintaining robust network infrastructure across various industries.

What are popular job titles related to Falcontek jobs in Virginia?

For Falcontek jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Falcontek jobs in Virginia look for?

The top searched job categories for Falcontek jobs in Virginia are:

What cities in Virginia are hiring for Falcontek jobs?

Cities in Virginia with the most Falcontek job openings:

Falcontek jobs near you
Infographic showing various Falcontek job openings in Virginia as of August 2026, with employment types broken down into 33% Full Time, and 67% Nights. Highlights an 100% In-person job distribution.

Customer Service Representative

CITADEL FEDERAL SOLUTIONS LLC

Norton, VA • On-site

$17/hr

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description

Job description:

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.

We are supporting a Non Emergency Medical Transportation Program and we have multiple Customer Service Representative Openings.

Location: 798 Park Ave NW, Norton, VA 24273

Pay: $17 per hour

Start Date: May 11th

Shifts:

  • Monday - Friday
  • Day Shift

Requirements:

  • High School Diploma or GED
  • High Speed internet (minimum speed of 30mbps download and 3mbps upload)
  • Typing speed of 30 WPM or greater
  • One year customer service experience
  • Six months of experience working in a customer service contact center preferred
  • Must be authorized to work in the United States

Responsibilities:

  • Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
  • Provide top-quality customer service experience to a diverse customer population
  • Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
  • Schedule trips in the most cost effective manner
  • Meet job specific key performance indicators and goals
  • Respond to all inquiries within a timely and professional manner
  • Respond and document customer complaints
  • Maintain daily customer scheduling for Eligibility staff
  • Collect, track and maintain all monies collected for replacement IDs
  • Maintain confidentiality and comply with HIPAA regulations
  • Communicate professionally with Leadership both internally and externally
  • Maintain program spreadsheets
  • Regular attendance required for assigned shifts

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

ADA: FalconTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: FalconTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.