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About Children's Minnesota
Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview

Position Summary

This position has organizational wide management responsibilities as a key risk manager for the system This role provides guidance and best practice in the areas of high-risk patient situations including patient and family events, device malfunctions, staff investigations and risk assessments on specific organizational risk exposure. Responsible for the creation and delivery of training, and large group presentations. Day to day resource to clinicians/hospital staff relevant to risk issues. Manages Family Liaison function providing strategic program and process development as well as operational day to day management, including process development, training and incident trends.  This role will also be responsible for assisting with medical device recall, environment of care assessments and general liability claims.

Education:
* Bachelor's Degree in Nursing, Social Work, or other healthcare related field required,

Masters level degree or juris doctorate preferred.
Experience:
*Hospital or Clinic work experience required excellent verbal/written communication skills; ability to work with families of patients with complex psycho social issues; ability to work in a team; excellent computer skills.
* 5-7 years experience in hospital or clinic setting, with staff management experience including process improvement and training development and delivery.
Knowledge/Skills/Abilities:
* Provides both strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports.
* Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases.
* Provides guidance on all adoption and surrogacy issues within the Children's system.
* Manages risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel.
* Understands and maintains knowledge of both Federal and State regulations and laws.
* Track and document incidents and prepare trend reporting on incidents.
* Creates and documents all departmental processes.
* Creates and facilitates training for clinical, and family relations staff and departments.
* Work on call, carry pager to provide coverage to various shifts of operation.
* Evaluate and prioritize multiple and often competing demands.
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.