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Facebook Chat Jobs in Utah (NOW HIRING)

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat ... Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred * Basic proficiency ...

Beddys

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat ... Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred * Basic proficiency ...

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat ... Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred * Basic proficiency ...

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat ... Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred * Basic proficiency ...

Beddy's

Customer Service Specialist

South Jordan, UT · On-site +1

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat ... Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred * Basic proficiency ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

Oversee the Outreach team delivering Customer Care through chat and email * Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more) * Ensure our digital presence ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Oversee the Outreach team delivering Customer Care through chat and email * Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more) * Ensure our digital presence ...

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All JobsFacebook Chat JobsFacebook Chat Jobs in Utah

Facebook Chat information

What are some common challenges faced by Facebook Chat support agents, and how can they overcome them?

Facebook Chat Support Agents often encounter challenges such as managing high volumes of inquiries, handling frustrated or upset users, and staying updated with frequent platform changes. To overcome these, agents benefit from strong multitasking skills, empathy, and continuous learning through regular training. Collaborating closely with team members and supervisors can also help resolve complex issues and ensure consistent service quality. Effective time management and utilizing internal knowledge bases are key strategies for success in this fast-paced role.

What is the difference between Facebook Chat vs Customer Service Representative?

AspectFacebook ChatCustomer Service Representative
CredentialsNone required, familiarity with social media platformsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, digital platform-basedOffice or call center, in-person or remote
Industry UsageUsed by businesses for online engagement and supportUsed across various industries for direct customer interaction
Primary RoleResponding to customer inquiries via Facebook MessengerHandling customer issues, providing information, resolving complaints

Facebook Chat involves managing customer interactions through social media messaging, often requiring quick responses and familiarity with social platforms. Customer Service Representatives handle a broader range of customer issues across multiple channels, with a focus on problem-solving and communication skills. While Facebook Chat is a specific tool used within customer service roles, the two are related but distinct in scope and responsibilities.

What are Facebook Chat jobs?

Facebook Chat jobs typically involve managing and responding to messages on Facebook Messenger for a business or organization. This can include customer service, answering inquiries, providing support, or engaging with clients to build relationships. People in these roles are expected to communicate clearly, resolve issues efficiently, and maintain a positive brand image. Some positions may require multitasking, using chatbots, or working with other social media platforms as well.

What are the key skills and qualifications needed to thrive as a Facebook Chat support specialist, and why are they important?

To excel as a Facebook Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat support platforms, and basic troubleshooting tools is typically required. Outstanding empathy, patience, and the ability to multitask help you connect with customers and resolve their issues efficiently. These skills ensure high-quality, responsive customer service and contribute to positive brand reputation and customer satisfaction.
What are popular job titles related to Facebook Chat jobs in Utah? For Facebook Chat jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Facebook Chat jobs in Utah look for? The top searched job categories for Facebook Chat jobs in Utah are:
What cities in Utah are hiring for Facebook Chat jobs? Cities in Utah with the most Facebook Chat job openings:
Facebook Chat jobs near you

Customer Service Specialist

Beddy's

South Jordan, UT • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

CUSTOMER SERVICE SPECIALIST (CSS)
BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.
Hours
Full-Time:
  • 40 hours per week
  • Standard schedule is 8 hours per day in-office
  • Some evening availability may be required

Location
Beddy's offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009
Pay
$17.00 per hour
DESCRIPTION
Customer Service Specialists support our customers across multiple communication channels while helping maintain a consistent, thoughtful experience that reflects the Beddy's brand.
This role focuses on clear communication, problem-solving, and strong attention to detail. Team members are expected to manage their time well, stay up to date on products and policies, and contribute to both daily support and ongoing team needs.
All Customer Service Specialists share the same core responsibilities. In addition, each team member is assigned an area of focus to support team coverage and business needs. These assignments do not change the role or level of the position and may shift over time.
RESPONSIBILITIES
  • Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat
  • Understand and apply company policies as they relate to customer interactions
  • Provide a positive, solutions-focused support experience for customers
  • Communicate clearly and professionally across all channels
  • Collaborate with team members and leadership to ensure consistency
  • Maintain a strong understanding of products, services, and current initiatives
  • Accurately document customer interactions, feedback, and relevant details
  • Identify trends, recurring issues, and opportunities to improve the customer experience
  • Manage time effectively and prioritize tasks to meet response expectations
  • Assist with coverage during high-volume periods or team absences
  • Participate in team meetings and ongoing training
  • Complete additional assignments and projects as directed

ASSIGNED AREAS OF FOCUS
(Designated by Manager; all CSS team members support across channels as needed)
Email & Chat
  • Support the majority of customer inquiries through email and chat
  • Ensure timely, accurate responses and clear resolution paths
  • Handle questions, concerns, and order support with attention to detail
  • Maintain organized and thorough documentation within the platform
  • Monitor and respond to customer reviews as assigned

Social Media & Phones
  • Support customer interactions across social platforms and phone channels
  • Engage with customers in a way that reflects brand voice and tone
  • Monitor activity, respond to inquiries, and identify engagement opportunities
  • Provide a consistent and positive experience across public-facing channels
  • Escalate or route conversations as needed

Customer Resolutions & Support
  • Manage shipping protection claims, chargebacks, and order-related concerns
  • Resolve issues related to shipping, missing items, and delivery exceptions
  • Review and respond to customer feedback and reviews as assigned
  • Research and follow through on more complex customer situations
  • Maintain accurate documentation and ensure clear resolution outcomes
  • Identify patterns or recurring issues and share insights with the team
  • Step in to support other channels during high-volume periods or as needed

PERFORMANCE EXPECTATIONS
  • Maintain consistent, timely responses within assigned responsibilities
  • Communicate in a way that reflects Beddy's brand voice and values
  • Demonstrate accuracy in applying policies and documenting interactions
  • Show ownership of assigned work and follow through to completion
  • Stay informed on product updates, processes, and team communication
  • Be adaptable and willing to support shifting team needs
  • Contribute to a positive, collaborative team environment
  • Identify opportunities to improve the customer experience and share feedback

REQUIREMENTS
  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (or equivalent experience)
  • Experience with customer service platforms such as Gorgias or similar tools preferred
  • Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred
  • Basic proficiency in Google Workspace and/or Microsoft Office
  • Strong written and verbal communication skills
  • Ability to self-manage, prioritize, and complete tasks accurately and on time
  • Comfortable working both independently and as part of a team
  • Positive, solutions-oriented approach to customer interactions
  • Reliable internet access for remote work (every Friday)

COMPENSATION AND BENEFITS
  • Health, dental, vision, and life insurance
  • 401(k) with company match, 1 year waiting period
  • Paid time off and paid holidays
  • Employee product discount
  • Schedule: Monday-Thursday in office (South Jordan, UT area), Friday remote.

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