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Position Title: Site Operations Manager (T4)
For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
Role
The Site Operations Manager (SOM) is responsible for all onsite aspects of construction, operations, and maintenance activity at our tower sites including but not limited to customer installations, troubleshooting, ground-based inspections, tower lighting and site maintenance, and general telecommunications construction and maintenance resolutions. Oversees onsite vendors, installers, and customer representatives, while ensuring all work is conducted and sites are maintained in accordance with Crown Castle policies, procedures, and standards.
Responsibilities

• Perform site layout validation, scoping on-site and in the field
• Ensure project forecasting accuracy and resolve discrepancies
• Coordinate permitting, inspection and code compliance
• Manage construction quality, scope and construction change
• Review site-specific closeout documents for customer specific deliverables

Expectations

• Ensures protection and integrity of Crown Castle assets
• Exhibits a safety and quality-oriented mindset to ensure safe, timely, and quality delivery of construction and field operations services to meet or exceed the expectations
• Represents Crown Castle as an expert on construction quality and scope, customer standards, jurisdictional and code requirements, and site maintenance
• Collaborative work done in a way that balances educated decision making with measured speed of implementation
• Ability to continuously prioritize long-term plans with short-term urgent response needs
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format

Education/Certifications

• Associate's or Bachelor's degree in Construction Management and/or commensurate experience
• 4+ years in wireless construction and operations management
• OSHA 10 and OSHA 30 Construction Training Cards
• First Aid and CPR Certification
• FAA Part 107 License preferred, or ability to obtain license upon offer of employment

Experience/Minimum Requirements

• Ability to negotiate with landowners to influence outcomes
• Works independently and as a member of various teams
• Demonstrated ability to teach others, mentor and coach
• Knowledge of wireless infrastructure construction process, site acquisition, zoning, permitting, etc.

Organizational Relationship
Reports to: Manager Field Operations
Title(s) of direct reports (if applicable): N/A
Working Conditions: Will be required to travel to project sites in and around Rochester/Buffalo, NY with exposure to heavy equipment and environmental conditions approximately 90% of the time. Works in a normal office setting with no exposure to adverse environmental conditions approximately 10% of the time.
YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The pay range offered for this position is $36.54 - $50.24 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.