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External Workforce Manager Jobs (NOW HIRING)

Hadrian Automation

Workforce Programs Manager

Mesa, AZ · On-site

$150K - $225K/yr

Map external certification and audit requirements into the training plan so compliance is built in ... in workforce planning, labor modeling, program management, or business development, with ...

Jackalope Digital LLC

Why this role is on the menu Instacart's Talent Team is at an inflection point in how we manage external workforce: our contingent population has grown steadily, and there is now an opportunity to ...

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External Workforce Manager information

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$25K

$76.4K

$162K

How much do external workforce manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for external workforce manager in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is an external workforce manager?

An External Workforce Manager is a professional responsible for overseeing an organization's contingent workforce, which includes contractors, freelancers, temporary staff, and service providers. Their primary duties involve sourcing, onboarding, managing contracts, ensuring compliance, and optimizing the performance of non-permanent workers. They collaborate with internal departments and external agencies to meet workforce needs while controlling costs and reducing risks. This role is essential for organizations that rely on a flexible labor pool to meet changing business demands.

How does an external workforce manager typically collaborate with internal departments to ensure effective utilization of contingent labor?

An External Workforce Manager works closely with internal departments such as procurement, HR, and project managers to align contingent workforce strategies with organizational needs. This involves regular meetings to understand project requirements, ensuring compliance with company policies, and monitoring vendor performance. The role requires strong communication and negotiation skills to bridge the gap between external suppliers and internal stakeholders, facilitating seamless onboarding, assignment management, and issue resolution. Effective collaboration ensures that the business benefits from flexibility and cost-efficiency while maintaining high standards for quality and compliance.

What are the key skills and qualifications needed to thrive as an external workforce manager, and why are they important?

To thrive as an External Workforce Manager, you need expertise in vendor management, contract negotiation, compliance, and workforce planning, often supported by a degree in business, HR, or a related field. Familiarity with Vendor Management Systems (VMS), HRIS platforms, and relevant certifications like Certified Contingent Workforce Professional (CCWP) are highly beneficial. Strong communication, relationship-building, and problem-solving skills set standout professionals apart in this role. These capabilities ensure effective management of external talent, mitigate risks, and drive organizational efficiency.

What is the difference between External Workforce Manager vs Staffing Coordinator?

AspectExternal Workforce ManagerStaffing Coordinator
CredentialsTypically requires experience in workforce management, certifications in HR or staffingOften holds a degree in HR, business, or related fields
Work EnvironmentManages external vendors, contractors, and temporary staff across multiple projectsCoordinates internal staffing, schedules, and candidate placements within an organization
Employer & Industry UsageUsed in industries with large contingent workforces like manufacturing, construction, and ITCommon in healthcare, retail, and corporate settings for internal staffing

The External Workforce Manager focuses on managing external staffing sources and contractors, ensuring workforce flexibility across projects. In contrast, the Staffing Coordinator primarily handles internal staffing needs, scheduling, and candidate placement within an organization. Both roles require strong organizational skills but serve different aspects of workforce management.

What are popular job titles related to External Workforce Manager jobs?

For External Workforce Manager jobs, the most frequently searched job titles are:

Infographic showing various External Workforce Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Manager, Workforce Management

Remote

Navitus Health Solutions, LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Navitus Health Solutions, LLCexternal

$63K - $76K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Navitus Health Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company
Navitus
About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $63,827.28 - USD $76,900.12 /Yr.
STAR Bonus % (At Risk Maximum)
10.00 - Manager, Clinical Mgr, Pharm Supvr, CAE, Sr CAE I
Work Schedule Description (e.g. M-F 8am to 5pm)
8am to 5pm
Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview
Navitus Health Solutions is seeking a Manager, Workforce Management to join our team!
The Manager of Workforce Management (WFM) leads the workforce management team to ensure optimal staffing and service level performance across the contact center. This role oversees all aspects of workforce planning, including setup, scheduling, forecasting, and analysis to meet internal and external commitments.
The Manager serves as the primary point of contact for WFM system maintenance, outages, and technical issue resolution, ensuring seamless integration between input and output systems. They are responsible for training associates on WFM technology and best practices. Additionally, the Manager drives data-driven decision-making by coordinating and performing analytics, reporting, and research using contact center data. Regular and ad-hoc reporting will highlight performance trends, identify improvement opportunities, and recommend efficiency strategies.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Lead a team of analysts and coordinators to ensure that timely and high quality work is delivered consistently.
  • Interface as department representative with IT to ensure continuity of the phone system, reporting tools, and workforce management software.
  • Serve as direct contact for all matters relating to the phone system application.
  • Make independent decisions on the set-up of system parameters of the WFM system.
  • Responsible for approval of development of training materials and documentation of policies and procedures.
  • Work cross functionally with call center and other operations department leadership to execute tactical plans that align with the goals and objectives of the WFM program.
  • Assist in the analysis of WFM capacity and capabilities for managing new clients.
  • Support the development of forecast volume, shrinkage, headcount requirements, new hire/modified shifts, and average handle time and measures accuracy of those forecasts against actual volume. Includes oversight of the review and approval of PTO.
  • Review staffing forecasts on a daily, weekly basis and proactively address staffing concerns.
  • Direct daily monitoring of contact volume demand in real time and flex workforce accordingly.
  • Schedule activities around forecasted contact patterns and ensure activities are current in WFM system. Notify affected parties when off-line activities need to be rescheduled.
  • Oversight of call routing strategies when unusual call patterns exist to ensure service levels are met; manage multiple queues and skill groups.
  • Develop and design departmental reports for individual and unit performance metrics.
  • Recommend and participate in process improvement initiatives.
  • Oversee the creation of agent schedules to support volume demands and optimize performance.
  • Prepare routine and ad-hoc analytical reports as requested by members of management.
  • Develop and monitor adherence to agent work schedules that ensures a high level of customer service standards.
  • Other duties as assigned.

Qualifications
What our team expects from you?
  • Bachelor's degree in mathematics, statistics, or related field or equivalent work experience required.
  • 3+ years' experience working in a contact center environment with 1+ year workforce management experience forecasting, scheduling, and utilizing WFM tools required.
  • 3+ years of experience in coaching, mentoring, and/or leading others required.
  • 2+ years' experience using contact center reporting tools.
  • Demonstrated experience writing reporting and system business requirements, testing, and implementing required.
  • Participate in, adhere to, and support compliance program objectives.
  • The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750!

#LI-Remote
Location : Address
Remote
Location : Country
US

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