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Express Service Advisor Jobs in Houston, TX (NOW HIRING)

Mossy Nissan Houston

Express Service Technician

Houston, TX · On-site

$15 - $16/hr

Communicating directly and efficiently with service advisors, parts department employees, and upper ... Automotive Express Service Technician Successful Application Qualifications: * Good, happy, upbeat ...

Mossy Nissan Houston

Express Service Technician

Houston, TX · On-site

$15 - $16/hr

Communicating directly and efficiently with service advisors, parts department employees, and upper ... Automotive Express Service Technician Successful Application Qualifications: * Good, happy, upbeat ...

Gullo Auto

Experienced Express Service Writer

Conroe, TX · On-site

The Express Service Advisor acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The Advisor also works with the technician ...

Gullo Auto

Experienced Express Service Writer

Conroe, TX · On-site

The Express Service Advisor acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The Advisor also works with the technician ...

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All JobsExpress Service Advisor JobsExpress Service Advisor Jobs in Houston, TX

Express Service Advisor information

See Houston, TX salary details

$11

$25

$44

How much do express service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for express service advisor in Houston, TX is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $28.89 per hour, depending on experience, location, and employer.

What is an express service advisor?

Express Service Advisors are automotive professionals who serve as the main point of contact between customers and the service department for quick maintenance or light repair services. They greet customers, assess their vehicles' needs, recommend appropriate services, and keep customers informed throughout the process. Their goal is to ensure efficient, timely service while providing excellent customer satisfaction. They often work in fast-paced environments such as dealership service centers and are knowledgeable about routine automotive maintenance procedures.

What are the key skills and qualifications needed to thrive as an express service advisor?

To thrive as an Express Service Advisor, you need strong automotive knowledge, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and point-of-sale tools is common in this role. Excellent communication, organizational skills, and the ability to multitask efficiently help you build trust with customers and coordinate with service teams. These skills ensure a smooth service process, high customer satisfaction, and efficient workflow in a fast-paced automotive environment.

What are the main challenges an express service advisor faces when managing multiple service requests during peak hours?

Express Service Advisors often experience high volumes of customer vehicles during peak hours, which can make time management and multitasking particularly challenging. Balancing customer expectations, accurately communicating service timelines, and coordinating with technicians to ensure quick vehicle turnaround are common daily hurdles. Success in this role requires strong organizational skills, the ability to remain calm under pressure, and clear, proactive communication with both customers and the service team. Many employers provide ongoing training and mentorship to help advisors develop these competencies and advance to higher-level service roles.

What is the difference between Express Service Advisor vs Service Advisor?

AspectExpress Service AdvisorService Advisor
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, often some automotive service experience
Work EnvironmentFast-paced, quick customer interactionsMore detailed customer consultations, longer interactions
Job FocusQuick service approvals, minor repairsComprehensive service recommendations, complex repairs

While both roles involve customer communication and service sales, Express Service Advisors focus on quick, efficient service approvals for minor repairs, whereas Service Advisors handle more detailed consultations for a wider range of vehicle issues.

Can I be an express service advisor with no experience?

Yes, entry-level express service advisor positions often do not require prior experience, as employers typically provide on-the-job training. Basic skills in customer service, communication, and a willingness to learn are important, and some certifications or knowledge of automotive systems can be helpful but are not always mandatory for starting out.

Can you make a lot of money as an Express Service Advisor?

Express Service Advisors typically earn a combination of base salary and commissions based on sales and service upselling, which can lead to high earnings for experienced professionals. Income varies by location, dealership, and individual performance, with top earners often making above-average wages in the automotive service industry. Strong communication skills and product knowledge can enhance earning potential.

What cities near Houston, TX are hiring for Express Service Advisor jobs?

Cities near Houston, TX with the most Express Service Advisor job openings:

Express Service Advisor jobs near you
Infographic showing various Express Service Advisor job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,262 per year, or $25.1 per hour.

Express Service Advisor-Quick Lube Experience Preferred

Parkway KIA South

Rosharon, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Join the Opening Team at Parkway Kia South | Express Service Advisor

Parkway Kia South is preparing to open its doors, and we’re looking for energetic, customer-focused Express Service Advisors to join our founding team.

This isn’t just another dealership job—it’s an opportunity to help launch one of Texas’ newest Kia dealerships from day one. As part of the Parkway Family Auto Group, you’ll join an established, family-owned organization while helping create a fast, friendly, and efficient Express Service experience for every customer.

Our Express Service Advisors are often the first point of contact for customers visiting for routine maintenance such as oil changes, tire rotations, inspections, and other preventative services. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we’d love to meet you.

Whether you’re an experienced Express Service Advisor, Automotive Service Advisor, Express Lane Advisor, Service Writer, Customer Service Advisor we encourage you to apply.

Compensation & Benefits
  • Competitive compensation
  • Performance bonuses and incentives
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off
  • Paid training
  • Kia manufacturer training
  • Career advancement opportunities
  • Employee discounts
  • State-of-the-art dealership
  • Supportive, team-oriented culture
Responsibilities
  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time." Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
  • Supervises all cleaning and prepping of new and used vehicles.

Requirements

  • 2 years Service Advisor experience
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Valid Driver's License

Ability to commute/relocate:

Rosharon, TX: Reliably commute or planning to relocate before starting work (Required)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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