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Express Lane Advisor Jobs (NOW HIRING)

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Express Lane Service Advisor

Kokomo, IN · On-site

Express Lane Advisor Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people ...

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Express Lane Service Advisor

Kokomo, IN · On-site

Express Lane Advisor Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people ...

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA · On-site

Duke Chevrolet GMC has a great opportunity for an Express Lane Service Advisor/Consultant . We offer an excellent working environment with a fun and supportive team, training, and the opportunity to ...

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA

Duke Chevrolet GMC has a great opportunity for an Express Lane Service Advisor/Consultant . We offer an excellent working environment with a fun and supportive team, training, and the opportunity to ...

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA · On-site

Duke Chevrolet GMC has a great opportunity for an Express Lane Service Advisor/Consultant . We offer an excellent working environment with a fun and supportive team, training, and the opportunity to ...

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Express Lane Service Advisor

Kokomo, IN

Express Lane Advisor Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN

Express Lane Advisor Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people ...

Button CJDR

Express Lane Service Advisor

Kokomo, IN · On-site

Express Lane Advisor Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people ...

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Express Lane Advisor information

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How much do express lane advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for express lane advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an express lane advisor?

Express Lane Advisors are automotive service professionals who specialize in providing quick, routine maintenance services for vehicles, such as oil changes, tire rotations, and fluid checks. They typically work at car dealerships or service centers with dedicated 'Express Lane' service areas, allowing customers to receive fast, efficient service without the need for an appointment. Express Lane Advisors assess customer needs, recommend appropriate services, and ensure that vehicles are serviced promptly and accurately. Their role helps improve customer satisfaction by minimizing wait times and streamlining the maintenance process.

What are the key skills and qualifications needed to thrive as an express lane advisor, and why are they important?

To thrive as an Express Lane Advisor, you need a solid understanding of automotive maintenance services, customer service experience, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), point-of-sale software, and vehicle inspection tools is commonly required. Outstanding communication, organizational skills, and the ability to work efficiently in a fast-paced environment set top performers apart. These skills and qualities are essential for ensuring customer satisfaction, efficient service flow, and accurate documentation in automotive service departments.

What are some common challenges express lane advisors face, and how can they overcome them?

Express Lane Advisors often encounter challenges such as managing high customer traffic during peak service hours and ensuring quick turnaround times without sacrificing quality. To overcome these, effective communication, strong organizational skills, and the ability to multitask are essential. Building rapport with customers and collaborating closely with the service and parts departments can also help streamline processes and reduce wait times, leading to a more positive customer experience.

What is the difference between Express Lane Advisor vs Service Advisor?

AspectExpress Lane AdvisorService Advisor
CredentialsHigh school diploma, some certificationsHigh school diploma, certifications often preferred
Work EnvironmentQuick-service lanes, fast-pacedFull-service repair shop, customer-focused
Industry UsageAuto dealerships, quick-service centersAuto dealerships, repair shops
Job FocusSpeedy vehicle check-in/out, basic repairsCustomer communication, repair recommendations

While both roles involve customer interaction and vehicle service, Express Lane Advisors focus on quick, efficient vehicle processing in fast-paced environments, whereas Service Advisors handle comprehensive customer service and detailed repair discussions.

What states have the most Express Lane Advisor jobs?

States with the most job openings for Express Lane Advisor jobs include:

What are popular job titles related to Express Lane Advisor jobs?

For Express Lane Advisor jobs, the most frequently searched job titles are:

Express Lane Advisor jobs near you

Express Lane Service Advisor

Kokomo, IN • On-site

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Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Express Lane Advisor

Chariot Automotive Group, is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customer to have a good experience. By greeting them promptly, courteously and with an understanding and caring attitude. The Express Lane Service Advisors are responsible for scheduling oil change work in the express lane service department and for selling additional needed express products to customers.

At Chariot Automotive we believe that employees are the key to our continued success. We’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

The Chariot Automotive Group family of dealerships offer a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Job Responsibilities:

  • Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
  • Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
  • Schedule and route service daily to maintain maximum shop efficiency, quality and customer satisfaction.
  • Constantly maintain the daily route sheet, updating status of all vehicles. Keeping it legible and easy to find status of any vehicle. 
  • Maintain awareness of all jobs in progress, status of repairs, delays and availability of parts, etc. 
  • Help maintain the information needed for referrals to main shop repairs and warranty repairs.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus, as well as the Warranty Forever specifications.
  • Obtain customer's signature on repair order; Provide customer with a copy.
  • Follow up progress of each repair order frequently, regarding any changes in the estimate or time promised.
  • Handle telephone inquiries regarding work in process and appointments promptly and courteously.
  • Deliver vehicle to customer answer any questions.
  • Maintain a positive and caring attitude towards customers, associates and all dealership personnel.

Requirements:

  • High School Diploma (G.E.D. accepted)
  • Ability to read and comprehend instructions and information.
  • Some experience in a dealership position is helpful.
  • Excellent oral and written communication skills.
  • General Knowledge of vehicle mechanical operation
  • Sales experience preferred.
  • The willingness and ability to work in harmony with others.
  • Present himself or herself in a professional manner, in both appearance and actions.

Dealership Benefits:

  • Competitive wages
  • Paid training program
  • Health, Dental, Vision, and additional benefits available
  • 401k with company match
  • Paid time off after 90 days
  • Employee Purchase Program
  • Employee Service and Parts Discount Program
  • Professional working environment
  • Opportunities for career advancement

Apply today to join the Chariot Automotive Group Team!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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