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Are you someone who thrives in a fast-paced, innovative environment? Enbridge is looking for a highly motivated individual for the position of Technical Manager on the USUI Program team. The incumbent will lead the delivery of comprehensive CC&B solutions across large-scale utility in North America. The incumbent's expertise will be instrumental in aligning technology with complex business processes, ensuring seamless customer care and billing including meter to cash experiences for our stakeholders. Does this sound exciting? Read on! #topemployer

Apply today, we'd love to hear from you!

Note: Internally this role is referred to as Technical Manager TIS Solution Architect - Customer Care & Billing.

• Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support.
• Setup, configure including customize CC&B modules such as Rates & Billing, Payments, Credit Collections, Customer Management, and Metering / Device management to meet specific business needs.
• Customer Engagement: collaborate closely to translate business processes and goals into effective Oracle CC&B configurations and solutions.
• Design and implement integrations with third-party systems (e.g: AWM; GIS; Payments; ERP; Bill Presentment, MDM etc) using secure and efficient protocols.
• Provide leadership and mentoring to the project teams and facilitate workshops and training sessions for stakeholders.
• Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements.
• Develop and uphold high-quality project documentation ensuring alignment with industry standards.
• Collaborate with multi-functional teams to deliver seamless and impactful implementations.
• Lead the implementation, configuration, and integration of Oracle CC&Bsolutions, ensuring alignment with business requirements.
• Provide guidance on best practices for Oracle CC&B implementation and ensure successful system adoption.
• Work closely with business users to understand their requirements, lead workshops, i.e. design thinking and translate them into Oracle CC&B solutions.
• Design solutions for customer care, billing, collections, and related functionalities to ensure operational efficiency.

• Related University degree or Technical Diploma in IT, Engineering, or related subject area.
• Minimum 8+ years of experience in Oracle CC&B as a Solution Architect or Senior Consultant, leading multiple end-to-end implementations.
• Good understanding of utility industry processes and how they translate into CC&B functionalities.
• Hands-on experience with configuring and customizing CC&B modules.
• Knowledge of integration methodologies and experience working with third-party platforms.
• Ability to engage with stakeholders, lead design thinking workshop / process mapping, manage expectations, and communicate effectively with technical and non-technical audiences.
• Over 7+ years of experience in leading, solutioning and implementation of the solutions with Systems integrators.
• Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.

• Oracle Utilities certifications are an advantage.
• Experience working on digital transformation projects within the utilities or public sector is highly desirable.

• Office environment with some travel requirements.
• Work in a virtual team environment with frequent interactions with team members located in Calgary, Edmonton, Toronto, Chicago and Houston.
• Stress levels can be above normal as the work is highly visible and decisions affect all integrated processes associated with new or changed business or operations.

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and basic reports and communicate with individuals via telephone.

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

To learn more about us, visit www.enbridge.com.