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Experience Associate Jobs in Chicago, IL (NOW HIRING)

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they ...

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Experience Associate information

See Chicago, IL salary details

$11

$20

$34

How much do experience associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for experience associate in Chicago, IL is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.30 per hour, depending on experience, location, and employer.

What is an experience associate?

Experience Associates are professionals who provide support and assistance to ensure customers or clients have a positive experience with a company’s products or services. Their responsibilities often include greeting visitors, answering inquiries, resolving issues, and facilitating efficient service delivery. Experience Associates typically work in customer-facing roles in industries such as retail, hospitality, and corporate environments. They play a key role in representing the company’s brand and values while ensuring customer satisfaction.

How does an experience associate typically interact with other departments in a customer-focused organization?

Experience Associates often serve as a vital link between customers and various internal teams, such as sales, support, and product development. They regularly collaborate with these departments to resolve customer issues, relay feedback, and ensure a seamless customer journey. This cross-functional communication not only enhances the customer experience but also gives Experience Associates valuable insights into different areas of the business, supporting skill development and potential career growth within the organization.

What are the key skills and qualifications needed to thrive as an experience associate, and why are they important?

To thrive as an Experience Associate, you generally need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office tools is often expected. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in engaging with clients and team members. These skills ensure exceptional customer interactions, efficient operations, and a welcoming environment that supports organizational goals.

What is the difference between Experience Associate vs Customer Service Representative?

AspectExperience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer additional certifications
Work EnvironmentCorporate offices, retail, or event settings; focus on client or guest experienceCall centers, retail stores, or service desks; direct customer interaction
Employer & Industry UsageUsed across hospitality, retail, and corporate sectors to enhance customer engagementCommon in retail, telecommunications, and service industries for handling customer inquiries

While both roles involve customer interaction, an Experience Associate typically focuses on creating positive experiences in retail or hospitality settings, often requiring a background in customer service. A Customer Service Representative primarily handles inquiries and resolves issues via phone or in person. The roles overlap in communication skills but differ in scope and environment.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and improving service quality. It often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. The job can offer opportunities for skill development and advancement in customer service or related fields.

What are the most commonly searched types of Experience jobs in Chicago, IL?

The most popular types of Experience jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Experience Associate jobs?

Cities near Chicago, IL with the most Experience Associate job openings:

Infographic showing various Experience Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $42,573 per year, or $20.5 per hour.

$14/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago


Job description

Description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.


The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer!

Responsibilities include but not limited to the following:

  • Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun
  • Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns.
  • Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer
  • Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
  • Maintain a clean and presentable facility
  • Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
  • Verify guests' legal drinking age
  • Assist with closing duties as needed

Required Qualifications:

  • Golf, Sales and/or hospitality experience encouraged but NOT required
  • Strong customer service skills
  • Upbeat energy and enthusiasm
  • Positive attitude
  • Ability to work in a fast paced environment and work with a team
  • Ability to stand, walk and bend for long periods of time
  • Proficient verbal communication skills.
  • Ability to lift up to 50 lbs
  • Must obtain proper licensing/certifications for food/beverage handling

Benefits (*applies only to full-time employees):

  • Health, Dental, and Vision insurance*
  • Long and Short Term Disability*
  • Accident and Critical Illness Insurance*
  • 401K *
  • Meals while working are included for free

Pay: $14 / hr + tips and commission

Job Type: Part-time, non-exempt

Hours: Vary by week; Weekday afternoons/nights, and weekends


Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.