Expatriate Services Manager Jobs (NOW HIRING)

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GENERAL FUNCTION: Administers the retail aspects of international banking and sales of bank products to expatriate customers including depository accounts, account transactions, international wire transfers and foreign currency transactions, credit cards and coordinates car loan and mortgage loan products as well as Fifth Third Securities products with Fifth Third internal partners. Develops and maintains relationships with International corporate clients and prospects Bancorp-wide to grow revenue.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Identifies opportunities and develops strategies to market retail banking products and services to expatriates.
• Responsible for retaining and attracting new customers throughout the Bancorp by selling and marketing all retail products.
• Consistently meet or exceed sales and profit goals set for the area.
• Calls on corporate clients and individuals to sell bank products.
• Refers commercial business opportunities to appropriate Relationship Managers and follows up on referrals received from other areas.
• pens accounts, communicate customs and practices of the U.S. banking system to international clients, develops explanatory literature in foreign languages, publishes a newsletter targeted to international clients.
• Communicates professionally with customers and bank employees to resolve account questions, issues or problems.
• Performs seminars in native languages and English regarding retail and international services offered by Fifth Third.
• Responds to international transaction requests for individuals including expatriate loans and accounts and individual international currency or wire requests.
• Pursues workflow process improvements internally and with clients.
• Promotes foreign exchange to expatriates.
• Acts as the back up for the International Relationship Managers.
• Coordinate and support various projects.
• Attend programs and seminars with state and local economic development agencies, chambers of commerce and local trade groups promoting foreign investment.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's Degree or equivalent experience required.
• English and bilingual language skills (Japanese and German preferred) including the ability to speak, read, write and use computer software in a second language on a professional level required.
• Typically requires 1 to 2 years of professional work experience dealing with financial services.
• Prior banking experience strongly preferred.
• Ability to properly type, edit and proof general business correspondence and prepare reports.
• Attention to detail; strong sales ability; strong interpersonal skills; ability to prioritize multiple tasks required.
• Experience with Word and Excel required.
• Must be able to work efficiently in a fast-paced environment
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.