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Executive Vice President Service Delivery Jobs (NOW HIRING)

Harris

Executive Vice President

New York, NY · On-site +1

$190K/yr

Lead and inspire an executive team of Vice Presidents across Sales, Support, R&D, and Professional Services * Own and deliver the division's net revenue and EBITA growth targets * Provide detailed ...

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Executive Vice President Service Delivery information

See salary details

$65.5K

$192.1K

$326.5K

How much do executive vice president service delivery jobs pay per year?

As of Aug 9, 2026, the average yearly pay for executive vice president service delivery in the United States is $192,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,500.00 and $226,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an executive vice president service delivery, and why are they important?

To thrive as an Executive Vice President Service Delivery, you need extensive experience in operations management, strategic planning, and a proven track record of leading large teams, often supported by an advanced degree in business or a related field. Familiarity with service delivery platforms, CRM systems, and relevant industry certifications (such as ITIL) is usually required. Exceptional leadership, communication, and stakeholder management are crucial soft skills for driving organizational alignment and client satisfaction. These skills ensure seamless service execution, operational excellence, and sustained business growth at the executive level.

What is the difference between Executive Vice President Service Delivery vs Chief Operating Officer?

AspectExecutive Vice President Service DeliveryChief Operating Officer
Primary FocusOverseeing service delivery operations and client satisfactionManaging overall company operations and strategic execution
Required CredentialsTypically requires extensive experience in service management, leadership, and industry-specific certificationsRequires broad executive experience, often with operational and leadership credentials
Work EnvironmentClient-facing, operational teams, service delivery unitsCorporate headquarters, cross-departmental oversight
Industry UsageCommon in technology, consulting, and service industries

The Executive Vice President Service Delivery primarily focuses on managing service delivery and client satisfaction, while the Chief Operating Officer oversees overall company operations and strategic initiatives. Both roles require extensive leadership experience, but their scope and focus differ significantly within organizations.

What does an executive vice president service delivery do?

An Executive Vice President (EVP) of Service Delivery oversees the delivery of services to clients or customers, ensuring high quality, efficiency, and customer satisfaction. They develop and implement strategies to optimize service operations, manage large teams, and collaborate with other executives to align service delivery with business goals. The EVP of Service Delivery is also responsible for budgeting, performance metrics, and continuous improvement initiatives. Their role is critical in maintaining client relationships and driving company growth through excellent service.

How does an executive vice president service delivery typically collaborate with other executive leaders to drive organizational success?

An Executive Vice President (EVP) of Service Delivery works closely with other executive leaders, such as the CEO, COO, and CTO, to align service operations with broader organizational goals. This collaboration often involves strategic planning sessions, cross-functional project leadership, and regular performance reviews to ensure service excellence and customer satisfaction. Effective EVPs foster a culture of transparency and accountability, frequently coordinating with heads of sales, product development, and customer support to deliver seamless client experiences. This role requires balancing high-level strategy with hands-on leadership, making strong communication and stakeholder management skills essential.
What cities are hiring for Executive Vice President Service Delivery jobs? Cities with the most Executive Vice President Service Delivery job openings:
What are the most commonly searched types of Vice President Service Delivery jobs? The most popular types of Vice President Service Delivery jobs are:
What states have the most Executive Vice President Service Delivery jobs? States with the most job openings for Executive Vice President Service Delivery jobs include:
Executive Vice President Service Delivery jobs near you

Executive Vice President (EVP), Accounts

UNFOLD Agency

Culver City, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Executive Vice President (EVP), Accounts
Location: Los Angeles, CA (Hybrid)
Reports To: Partners / COO
About Us
UNFOLD is an award-winning digital creative agency based in Los Angeles, partnering with some of the world's most dynamic entertainment and brand clients. We create culturally relevant, digitally driven work that connects audiences and brands across platforms.
The Role
Our Accounts team is seeking an experienced EVP, Accounts to help lead our department and guide the strategic growth of our client partnerships. With a strong understanding of entertainment and gaming ecosystems, you will oversee the full agency portfolio, drive revenue growth, and ensure excellence in client service.
The ideal candidate brings a proven track record in client services within a digital creative agency, including entertainment marketing and gaming-focused sectors. You are comfortable leading multi-layered accounts, collaborating closely with C-suite clients, and delivering data-driven creative solutions.
In this role, you will lead and scale the entire Accounts department. Responsibilities include refining account management frameworks, driving organic growth, and partnering with Finance on margin optimization. You will work closely with Creative, Strategy, and Social teams to ensure seamless client delivery. Because this role focuses heavily on organizational leadership, a strong understanding of both digital creative capabilities and performance metrics is essential.
Here's What You'll Do
Departmental Leadership & Agency Strategy
  • Lead, mentor, and scale the entire Accounts department-including Account Directors and Managers-to ensure the delivery of exceptional service standards across all agency partners.
  • Establish and continuously refine UNFOLD's account management frameworks, workflows, documentation standards, and team structures for maximum scalability.
  • Serve as a key member of the senior leadership team, contributing to agency-wide planning, resourcing, budgeting, and long-term growth initiatives.
  • Champion cross-departmental alignment between Creative, Strategy, Project Management, and Social to ensure operational excellence and high-performing output.

Client Portfolio & Strategic Growth
  • Oversee UNFOLD's full roster of entertainment, gaming, and brand clients, ensuring long-term health, performance, and satisfaction across accounts of all sizes.
  • Foster and maintain C-suite and senior-level client relationships, serving as a trusted advisor and escalation point for high-visibility initiatives for clients like Disney, Warner Bros., and Prime Video.
  • Guide strategic account visioning, ensuring clients receive innovative, data-driven creative solutions that shape culture at scale.
  • Evaluate client objectives and emerging market dynamics to proactively identify 360-degree expansion potential across all UNFOLD service offerings.

Revenue Growth & Operational Excellence
  • Own revenue performance for the Accounts department, managing forecasting, growth planning, and margin optimization in partnership with Finance and Agency Leadership.
  • Identify and drive organic growth opportunities within existing accounts while partnering with Business Development to secure new business through pitch leadership.
  • Implement tools and systems that increase the efficiency and visibility of the Accounts function, utilizing analytics methodologies like OKRs and KPIs.
  • Utilize analytics and performance metrics to evaluate success, guide decision-making, and ensure clients achieve measurable results.

Team Development & Culture
  • Provide coaching, mentorship, and career development opportunities that inspire high performance and advancement within the Accounts team.
  • Uphold UNFOLD's values of integrity, creativity, and collaboration-leading by example to foster a positive, inclusive, and high-energy culture.
  • Stay deeply informed on industry trends within entertainment, gaming, and digital marketing to continually elevate the agency's strategic approach.
  • Anticipate organizational challenges and steer internal teams toward solutions that improve both client outcomes and agency operations.

Here's What It Takes
  • 10+ years of client services experience within a digital creative, entertainment marketing, or gaming-focused agency.
  • 3-5 years of experience leading account teams at a senior executive level.
  • Proven track record overseeing large, multi-layered account portfolios and managing relationships for streaming platforms, gaming publishers, or major consumer brands.
  • Extensive experience in growing accounts, shaping department-level practices, and contributing directly to agency revenue and staff planning.
  • Deep understanding of digital, social, AV, and emerging creative capabilities relevant to the entertainment and gaming landscapes.
  • Exceptional strategic thinking with the ability to translate complex ideas into clear, actionable, and inspiring recommendations.
  • Outstanding communication, presentation, and negotiation skills with the ability to command the presence of a room.
  • Highly organized and solution-oriented; thrives under tight timelines and shifting priorities in a high-volume environment.
  • Well-connected within the entertainment, gaming, and digital marketing ecosystems.
  • Ability to represent UNFOLD with professionalism and tact in all internal and external interactions.
  • Willingness to work flexible hours and travel when required.

What We Offer
  • Competitive Medical (subsidized), Dental, and Vision insurance Plan Offerings
  • 401K
  • Flexible Time-Off (FTO) Policy
  • Holiday Flex Time
  • Comprehensive List of Company Observed Paid Holidays
  • Monthly Mobile Phone stipend
  • Annual Professional Education stipend (optional)
  • Annual Fitness stipend (e.g. gym membership) (optional
  • Employee Referral Program
  • Fully Stocked Kitchen
  • Pet-Friendly Office
  • Numerous Company-Sponsored Events and Activities throughout the year

About Our Culture
UNFOLD is a minority-owned business led by two diverse founders who embrace diversity across all areas of the company. We are committed to building teams that reflect a wide range of backgrounds, perspectives, and skills. Employment decisions are based on business needs, job requirements, qualifications, and performance. We strive to maintain a positive, safe, and respectful workplace and have a zero-tolerance policy for discrimination or harassment of any kind.

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