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Executive Support Technician Jobs in Springfield, MA

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... Longterm Contract Position Summary The Executive Tech Services (ETS) Sr. Technician will serve as ...

TEKsystems

Desktop Support Analyst

Springfield, MA · On-site

$23.25 - $31/hr

The technician serves as a key point of contact for employees, resolving technical issues ... Provide white-glove support during migration events, deployment waves, executive support ...

New

TEKsystems

Desktop Support Analyst

Springfield, MA · On-site

$30 - $35/hr

The technician serves as a key point of contact for employees, resolving technical issues ... Provide white-glove support during migration events, deployment waves, executive support ...

New

Direct Jobs

Veterinary Hospitalist

Bolton, CT · On-site

$140 - $165/hr

... veterinarians, technicians, and support staff. Key Responsibilities * Manage and oversee ... Executive leadership team, management team to cover hospital operations and client issues, HR ...

Baystate Health

Director of Surgical Suites

Springfield, MA · On-site

$122K - $154K/yr

... Technician teams while partnering closely with physician leaders, executive leadership, and ... Develop long-term strategic plans that support growth, innovation, and operational excellence.

Baystate Health

Director of Surgical Suites

Springfield, MA · On-site

$122K - $154K/yr

... Technician teams while partnering closely with physician leaders, executive leadership, and ... Develop long-term strategic plans that support growth, innovation, and operational excellence.

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Executive Support Technician information

See Springfield, MA salary details

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$31

How much do executive support technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for executive support technician in Springfield, MA is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.50 per hour, depending on experience, location, and employer.

What is an executive support technician?

Executive Support Technicians are IT professionals who provide specialized technical support to high-level executives and senior management within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up devices, managing confidential information, and ensuring seamless operation of technology for executives. They also coordinate with other IT teams to resolve complex issues quickly and may offer support both in-person and remotely. Due to the nature of their clients, they must be discreet, responsive, and highly knowledgeable about advanced technology solutions.

What are the key skills and qualifications needed to thrive as an executive support technician, and why are they important?

To thrive as an Executive Support Technician, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and hardware, and experience with supporting senior-level executives, often backed by relevant IT certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote support tools, enterprise communication systems, and mobile device management platforms is typically required. Excellent interpersonal skills, discretion, and the ability to remain calm under pressure set outstanding candidates apart. These competencies ensure seamless executive productivity, quick resolution of critical technical issues, and maintain confidentiality in high-stakes business environments.

What are some common challenges faced by executive support technicians when supporting C-level executives, and how can they be addressed?

Executive Support Technicians often encounter challenges such as managing high-pressure situations, handling urgent technical issues with minimal downtime, and maintaining confidentiality while supporting C-level executives. To address these, technicians must have excellent problem-solving skills, prioritize tasks effectively, and communicate clearly and discreetly. Building strong relationships with executives and staying up to date with the latest technology trends can also help anticipate and resolve issues proactively.

What is the difference between Executive Support Technician vs Help Desk Technician?

AspectExecutive Support TechnicianHelp Desk Technician
CredentialsCompTIA A+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentCorporate offices, executive supportCall centers, IT support desks
Employer & IndustryBusinesses, corporate sectorsIT service providers, organizations
Common Search & ComparisonYesYes

Executive Support Technicians focus on providing specialized technical assistance to executives, often handling sensitive information and high-priority tasks. Help Desk Technicians support a broader user base, troubleshooting general IT issues across an organization. While both roles require similar certifications and work in IT support environments, Executive Support Technicians typically work more closely with senior management and handle more complex or confidential issues.

What are popular job titles related to Executive Support Technician jobs in Springfield, MA?

For Executive Support Technician jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Executive Support Technician jobs in Springfield, MA look for?

The top searched job categories for Executive Support Technician jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Executive Support Technician jobs?

Cities near Springfield, MA with the most Executive Support Technician job openings:

Executive Support Technician jobs near you
Infographic showing various Executive Support Technician job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,504 per year, or $20.4 per hour.

Executive Support Windows

E-Solutions

Hartford, CT • On-site

$37K - $47K/yr

Other

Re-posted 13 days ago

Job description

Sr. Technical Support – Site Lead/Executive Support – Onsite Tech Services (Windows)

Location: Onsite – 5 Days/Week Hartford, CT and Atlanta, GA

Duration: Longterm Contract

Position Summary

The Executive Tech Services (ETS) Sr. Technician will serve as the site lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment.

This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments.

Key Responsibilities

  • Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.
  • Deliver and coordinate 24/7 white-glove support for executives, resolving issues with discretion, speed, and precision.
  • Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
  • Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
  • Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.
  • Partner with managers to align support operations with business needs and reinforce a service-first culture.
  • Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
  • Promote a culture of service excellence, accountability, and continuous improvement across the site.
  • Maintain and update tickets in alignment with SLA and KPI targets.
  • Manage IT asset lifecycle including procurement, inventory, and disposal.
  • Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.
  • Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
  • Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.

Required Qualifications

  • Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
  • Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
  • Strong technical oversight and vendor coordination capabilities.
  • Exceptional communication, problem-solving, and stakeholder engagement skills.
  • Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
  • Ability to operate independently and make decisions in dynamic, fast-paced environments.
  • Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Bachelor’s degree or 5–8 years of relevant IT experience.

Preferred Skills & Certifications

  • Industry certifications (e.g., Microsoft, ITIL, CompTIA).

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