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Executive Resolution Analyst Jobs in Illinois (NOW HIRING)

Ulta

Analyst, Market Insights & Analytics

Bolingbrook, IL · On-site

$59 - $80/hr

... resolution * Conduct initial analyses to surface trends, patterns, risks, and whitespace ... and executive materials * Integrate internal performance data with external market and consumer ...

New

Omnicom

Executive Director, Analytics

Chicago, IL · On-site

Research and Insights Executive Director, Business Analytics The Business Analytics team is pivotal ... Problem-solving skills to drive issues to resolution. Proven leadership ability and strong ...

Jobtailor

Senior HR Business Partner

Springfield, IL · On-site

$65 - $90/hr

... executives to develop and drive initiatives aligned with business and people priorities * • Lead ... Advanced communication, critical thinking, problem-solving, conflict resolution, analytical ...

Posted today

Allied

Associate Client Executive

Chicago, IL · On-site +1

$72K - $75K/yr

... resolution. * Help facilitate the renewal of existing cases by managing claim reviews, stop loss ... Produce and analyze Ad Hoc reporting when requested from the client/broker/Account Executive.

Rivian

Payroll Systems Analyst

Normal, IL

Develop recurring and ad hoc operational, tax, compliance, workforce, and executive reporting ... defects through resolution. * Identify opportunities to automate manual processes, strengthen ...

Prelim

Client Strategy Analyst

Chicago, IL · On-site

$130K - $140K/yr

... executives * Develop and maintain customer workflows & configurations to align with each ... Manage support ticket flow to ensure timely resolution of customer issues * Educate and enable bank ...

Rivian

Payroll Systems Analyst

Normal, IL · On-site

Develop recurring and ad hoc operational, tax, compliance, workforce, and executive reporting ... defects through resolution. * Identify opportunities to automate manual processes, strengthen ...

Lockton Companies

Account Executive

Chicago, IL · On-site

$90 - $130/hr

... responses, analysis and comparison of RFP responses, and preparation of a client report with ... Oversees issue-resolution between Client and the Vendor * Coordinates market selection for new and ...

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Executive Resolution Analyst information

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities in Illinois are hiring for Executive Resolution Analyst jobs?

Cities in Illinois with the most Executive Resolution Analyst job openings:

Executive Resolution Analyst jobs near you

Senior Implementations Analyst

ampliFI Loyalty Solutions

Naperville, IL • On-site

$95K - $110K/yr

Full-time

Re-posted 4 days ago

Job description

Overview

The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive and Relationship Management teams.

The Senior Implementations Analyst serves as a technical and analytical bridge between our clients (banks/credit unions), implementations managers, and internal engineering teams. This role is responsible for ensuring the successful technical execution and launch of our cardholder rewards and loyalty programs. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication.

This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support. Responsible for providing a high level of client and internal customer service while juggling numerous tasks. They act as an escalation point, assist with troubleshooting and issue resolution.

Responsibilities

  • Technical Configuration and System Setup: Independently perform hands-on configuration of proprietary rewards management software
  • Data Analysis and Validation: Review client-provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process.
  • Client Technical Liaison: Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice-versa.
  • Implementation Launch Management: Own the technical execution of rewards program launches
  • Technical Requirements Documentation: Document technical requirements, processes, and configuration specifics related to client implementation projects
  • Lead client-facing technical discussions to support implementations and troubleshooting
  • Identify areas for improvement and development of actions plans, training and process documentation
  • Analyze incoming projects and tickets and act as department liaison

Essential Skills and Experience

  • Bachelor’s degree or equivalent in relevant work experience
  • Minimum 5 years business analyst experience preferably within payments
  • Practical applications of SQL, Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

Preferred Skills and Experience

  • Experience in card payments and/or card issuing
  • Proficient, practical SQL expertise applied in real-world implementation, data validation, and troubleshooting scenarios
  • Familiarity with systems configuration, basic understanding of programming languages
  • Experience or strong interest in using data visualization tools (e.g., Tableau, Power BI) or spreadsheet tools (e.g., advanced Excel) for analysis and reporting.
  • Previous Business Analyst experience in a technology-driven, financial services, or client-facing operations environment.
  • Ability to analyze files, perform file reviews
  • Experience working on projects or assignments that required translating technical specifications into actionable steps.
  • Demonstrated ability to create and follow processes and contribute to technical documentation efforts Experience with Salesforce or other CRM systems

Key Competencies and Attributes

  • Learning amp; Technical Foundation: Possesses a foundational understanding of data analysis and systems and demonstrates a strong willingness to rapidly acquire subject-matter expertise regarding rewards platforms, proprietary systems, and technical concepts (ETL, SSO).
  • Execution amp; Detail Orientation: Demonstrates strict adherence to detail and strong organizational skills when executing configuration tasks and performing data validation to minimize errors.
  • Analytical Curiosity amp; Problem Solving: Exhibits critical thinking and a desire to learn problem resolution techniques, particularly in using SQL queries to support data-related troubleshooting.
  • Communication amp; Collaboration: Maintains effective written and verbal communication for internal team updates and documentation. Functions as a flexible and supportive c

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