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Executive Resolution Analyst Jobs in Alabama (NOW HIRING)

ALTEN Technology USA

IT Support Analyst

Mobile, AL

Provide Tier 2/3 support for business applications, ensuring timely incident resolution. * Manage ... and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL · On-site

Provide Tier 2/3 support for business applications, ensuring timely incident resolution. * Manage ... and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

Provide Tier 2/3 support for business applications, ensuring timely incident resolution. * Manage ... and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified ...

Leidos

Principal EVMS Analyst

Huntsville, AL · On-site

$116K - $210K/yr

Leidos is seeking an accomplished Principal EVM Analyst to provide strategic earned value ... resolution, etc. * Regularly interacts with senior executive leadership (internally or client ...

Leidos

Principal EVMS Analyst

Huntsville, AL · On-site

$116K - $210K/yr

Leidos is seeking an accomplished Principal EVM Analyst to provide strategic earned value ... resolution, etc. * Regularly interacts with senior executive leadership (internally or client ...

Leidos

Principal EVMS Analyst

Huntsville, AL · On-site

$116K - $210K/yr

  • Medical

  • Retirement

  • PTO

Description Leidos is seeking an accomplished Principal EVM Analyst to provide strategic earned ... resolution, etc. * Regularly interacts with senior executive leadership (internally or client ...

Chick-fil-A Daphne

Director of Operations

Daphne, AL · On-site

* Co-creates with the Operator and Executive Director of Operations the long-term vision for ... Engages in immediate problem resolution and short-term plans to correct critical issues * Drives ...

Chick-fil-A Daphne

Director of Operations

Daphne, AL · On-site

* Co-creates with the Operator and Executive Director of Operations the long-term vision for ... Engages in immediate problem resolution and short-term plans to correct critical issues * Drives ...

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Executive Resolution Analyst information

What is the difference between Executive Resolution Analyst vs Customer Service Specialist?

AspectExecutive Resolution AnalystCustomer Service Specialist
Required CredentialsBachelor's degree, certifications in conflict resolution or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentCorporate offices, call centers, client-facing settingsRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, corporate sectorsRetail, telecommunications, service industries
Common Search & ComparisonFocuses on resolving complex issues, policy enforcementHandles customer inquiries, basic problem-solving

The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.

What cities in Alabama are hiring for Executive Resolution Analyst jobs?

Cities in Alabama with the most Executive Resolution Analyst job openings:

Executive Resolution Analyst jobs near you

IT Support Analyst

ALTEN Technology USA

Mobile, AL

Full-time

Posted 29 days ago

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and working within ITIL frameworks for Incident, Problem, Change, and Request Management. This individual will be proactive in monitoring application performance, identifying recurring issues, driving continuous process improvements, and maintaining accurate documentation and knowledge articles. Strong communication, customer service, and collaboration skills are essential, along with a proven ability to meet SLA and KPI targets while delivering high-quality support to business users.

Responsibilities:

  • Provide Tier 2/3 support for business applications, ensuring timely incident resolution.
  • Manage incidents, service requests, and problem records through ServiceNow (SNOW).
  • Follow ITIL processes for Incident, Problem, Change, and Request Management.
  • Troubleshoot application issues, coordinate with technical teams, and drive issues to resolution.
  • Monitor application health, identify recurring issues, and recommend process improvements.
  • Maintain documentation, knowledge articles, and support procedures.
  • Deliver high-quality customer support while meeting SLA and KPI targets.

Qualifications:

  • 3+ years of IT Support/Application Support experience.
  • Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW).

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Due to the potential for involvement with U.S. aerospace programs and export-controlled environments, candidates who qualify as U.S. Persons are preferred.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.