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Executive Remote Call Center Manager Jobs (NOW HIRING)

Neovance LP

Call Center Manager

Call Center Manager Location: Remote - US About Neovance: At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence.

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · Remote

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

MCI Careers

$7.25 - $13.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Sales Representative

MO · Remote

$15 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Sales Representative

SD · Remote

$11.50 - $16.10/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Sales Representative

ID · Remote

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

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Executive Remote Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do executive remote call center manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for executive remote call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Remote Call Center Manager jobs? The most popular types of Remote Call Center Manager jobs are:
Executive Remote Call Center Manager jobs near you
Infographic showing various Executive Remote Call Center Manager job openings in the United States as of June 2026, with employment types broken down into 57% Full Time, 39% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 42% Physical, 3% Hybrid, and 55% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Neovance LP

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Call Center Manager
Location: Remote - US
About Neovance:
At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.
Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need when they need them.
Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.
The Opportunity:
As Call Center Manager, known internally as a Manager, Business Operations, you'll lead and develop a high-performing specialty pharmacy team that delivers exceptional patient care while maintaining operational excellence and strict compliance standards. You'll oversee all aspects of daily call center operations-from team development and scheduling to quality assurance and continuous improvement-in a fast-paced environment where your leadership directly impacts patient outcomes and adherence to life-changing therapies.
What You'll Do:
  • Hire, train, and retain a high-performing call center team in remote environment. Conduct regular performance reviews, provide coaching, and foster a supportive team culture grounded in empathy, accuracy, and patient advocacy.
  • Oversee daily call center operations including scheduling, workforce management, and queue monitoring to ensure adequate coverage and adherence to service levels.
  • Manage inbound and outbound call volumes related to prescription intake, refill coordination, shipment scheduling, prior authorizations, and patient assistance program enrollment.
  • Establish and monitor key performance indicators (KPIs) such as average handle time, first call resolution, abandonment rate, patient satisfaction scores, and adherence rates.
  • Ensure strict adherence to HIPAA, state pharmacy board regulations, organizational policies, and client business rules. Partner with quality control on call monitoring, scoring, and feedback loops.
  • Serve as a point of escalation for complex patient or prescriber issues, ensuring timely and appropriate resolution. Maintain documentation standards and data accuracy in pharmacy management systems.
  • Analyze call center data to identify trends and opportunities for improvement. Collaborate cross-functionally with pharmacy operations, clinical teams, billing, and account management to drive continuous improvement.

What You'll Bring:
Minimum Required Qualifications:
  • Bachelor's degree in Healthcare Administration, Business, Communications, or related field; equivalent combination of education and experience considered
  • Pharmacy Technician certification (CPhT) or willing to obtain for Florida and Tennessee
  • 3-5 years of call center management experience, with at least 2 years in specialty pharmacy, healthcare, PBM, or hub services environment
  • Proven experience leading and managing remote or distributed call center teams, including remote hiring, performance management, and team development
  • Knowledge of specialty pharmacy workflows including prior authorizations, patient assistance programs, and REMS coordination
  • Strong understanding of HIPAA regulations and healthcare compliance requirements
  • Proven ability to lead, motivate, and develop teams in fast-paced, high-volume environments. Proficiency with pharmacy management systems and workforce management tools

Preferred Qualifications:
  • Experience managing specialty therapy areas such as oncology, rare disease, immunology, or infusion services
  • Familiarity with hub services, manufacturer copay programs, and direct-to-patient services
  • Six Sigma, Lean, or other process improvement methodology experience

Compensation
The base salary range for this position is competitive and commensurate with experience, location, skills, prior relevant experience, applicable degrees and certifications, as well as internal equity and market data.
As a full-time, exempt employee, you are eligible for comprehensive benefits including:
  • Medical, Dental, and Vision coverage
  • Life Insurance
  • Short- and Long-Term Disability
  • 401(k) with a 5% company match with immediate vesting
  • Paid Time Off (PTO)
  • Annual performance bonus
  • Continuing education and professional development support
  • Employee Assistance Program (EAP)

Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages-especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. For a full list of our job openings visit our career page.
#LI-NV
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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