Executive Outage Manager Jobs (NOW HIRING)

Description
ActioNet is seeking an experienced and strategic Program Manager in Vienna, VA. The Program Manager is responsible for delivering project support services, training, and managing the implementation of program management processes and methodologies.
In this role, you will:
• Provide executive governance and strategic oversight of enterprise IT infrastructure and operations across Microsoft 365 services, Active Directory/Entra ID, VMware platforms, WAN/MPLS networks, enterprise monitoring solutions, cybersecurity programs, backup and recovery services, and ITSM processes to ensure contractual performance, SLA attainment, and operational resilience
• Serve as the primary program authority for operational performance, holding functional Support Area Leads accountable for service delivery outcomes, performance metrics, risk mitigation, and compliance with organizational policies, federal mandates, and enterprise technical standards
• Lead Monthly Program Management Reviews (PMRs) with executive leadership, presenting enterprise performance trends, risk posture analysis, financial status, corrective action progress, and strategic improvement initiatives aligned with enterprise governance frameworks
• Establish and govern the enterprise change management framework, ensuring Change Advisory Board (CAB) processes maintain appropriate risk evaluation, technical validation, documentation standards, and production readiness controls across infrastructure, cloud, database, network, and cybersecurity domains
• Ensure enterprise-wide remediation and compliance alignment, directing corrective action strategies for cybersecurity findings, vulnerability management, POA&M tracking, and audit readiness activities to maintain adherence to applicable NIST-based control frameworks
• Provide executive oversight of major incident and outage management, ensuring timely stakeholder communications, validation of root cause analysis, approval of corrective action plans, and sustained service improvement across all support areas
• Certify operational readiness and service stability, ensuring cross-support integration, performance accountability, and documented governance artifacts are maintained to support organizational oversight and contractual acceptance requirements
Requirements
• Bachelor's degree with 12+ years of relevant experience managing the lifecycle of complex technology infrastructure programs, including planning, execution, monitoring, and close-out
Substitutions: Master's degree with 10+ years or Associate's degree with 14+ years of relevant experience may be substituted
• Experience managing enterprise IT operations programs supporting 24x7 environments
• Knowledge of SLA performance tracking, risk management frameworks, and executive reporting methodologies
• Experience overseeing ITSM performance reporting and service management analytics frameworks
• Experience overseeing compliance with cybersecurity directives and vulnerability remediation processes
• Knowledge of federal cloud adoption strategies and Identity, Credential, and Access Management (ICAM) modernization initiatives
• Required Certification: PMP (Project Management Professional)
• Preferred Certification: ITIL 4 Managing Professional
ACTIVE TS OR Q Clearance
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********