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Executive Outage Manager Jobs (NOW HIRING)

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

Experience supporting Major Incident or executive outage review forums * Familiarity with automation, observability, and proactive problem management techniques * Experience working with vendors and ...

Entergy

Mgr, Distribution Control Center

Beaumont, TX · On-site

Manage DOC performance to ensure restoration and information service levels are achieving safety ... outage information to the CSC and other customer contact personnel - including executive reporting.

Entergy

Mgr, Distribution Control Center

Beaumont, TX · On-site

Manage DOC performance to ensure restoration and information service levels are achieving safety ... outage information to the CSC and other customer contact personnel - including executive reporting.

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How much do executive outage manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for executive outage manager in the United States is $59,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $66,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Outage Manager jobs? The most popular types of Outage Manager jobs are:
Executive Outage Manager jobs near you
Problem Management Engineer

Problem Management Engineer

1 point system

Boston, MA • On-site

$112K - $146K/yr

Contractor

Re-posted 6 days ago

Job description

REQUIRED SKILLS

Problem Management Leadership

  • Lead and oversee the end‑to‑end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation, and closure
  • Ensure problems are closed only when defined closure criteria are met, including validated resolution, preventive controls, and monitoring improvements
  • Prevent premature or superficial closure of problems by enforcing quality and evidence standards

Root Cause Analysis & Technical Oversight

  • Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5‑Whys, Fishbone, and fault‑tree analysis
  • Challenge assumptions and ensure true root causes are identified for major incidents and recurring issues
  • Review and validate the technical feasibility and effectiveness of permanent fixes

Cross‑Functional Collaboration

  • Partner closely with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
  • Coordinate permanent fixes through formal change processes
  • Work with vendors and external partners to track dependencies and ensure accountability

Governance, Metrics & Reporting

  • Establish and enforce Problem Management governance and quality standards
  • Track and report on key metrics, including overdue problems, SLA compliance, recurrence trends, and systemic risks
  • Provide clear, actionable updates and insights to senior leadership and executive forums

Knowledge & Continuous Improvement

  • Maintain and improve the Known Error Database (KEDB) and Problem‑related Knowledge Articles
  • Identify opportunities for proactive problem management, automation, and improved monitoring and alerting
  • Continuously refine Problem Management processes, tools, and standards to increase effectiveness and efficiency

 

Required Qualifications

  • Strong understanding of ITIL Problem Management processes and best practices
  • Proven experience leading or performing Root Cause Analysis in complex technical environments
  • Technical background (infrastructure, applications, cloud, or enterprise platforms) sufficient to engage and challenge engineering teams
  • Hands‑on experience with ServiceNow or comparable enterprise ITSM platforms
  • Strong communication and stakeholder management skills, including executive‑level communication
  • Ability to analyze trends, identify systemic risk, and drive proactive improvements

 

Preferred Qualifications

  • ITIL Foundation certification or higher
  • Experience in large‑scale enterprise environments
  • Experience supporting Major Incident or executive outage review forums
  • Familiarity with automation, observability, and proactive problem management techniques
  • Experience working with vendors and external service providers