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Executive Customer Service Jobs in Reed City, MI

Hearst Television

Account Executive

Big Rapids, MI

You will work with your customers to promote compelling solutions that best fit their marketing ... Become an expert on our digital and print products/services. The first three weeks of hire, you ...

Sports Clips

Hair Stylist

Big Rapids, MI · On-site

$12.75 - $23.25/hr

... O for Diversity and Best Company for Career Growth by Comparably JOB REQUIREMENTS * A valid cosmetology or barber license * Ability to work a flexible schedule * Exceptional customer service and ...

Dasco HME LLC

Medical Equipment Technician

Fremont, MI · On-site

$16 - $21/hr

Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've ... Customer Service experience in a medical/insurance/healthcare setting ADDITIONAL QUALIFICATIONS:

Dasco HME LLC

Medical Equipment Technician

Fremont, MI · On-site

$18/hr

Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've ... Customer Service experience in a medical/insurance/healthcare setting ADDITIONAL QUALIFICATIONS:

Ilitch

Little Caesars - Crew Member - 0073

Baldwin, MI

$10.75 - $14/hr

Provide excellent customer service * Prep, cook, and serve food * Achieve high customer ... Many of our most successful executives and franchisees have started their career in the stores ...

fng

Production Scheduler

Evart, MI

Strong written and verbal skills to communicate with all levels of the organization and its executive team * Strong customer service orientation * Ability to work with minimal supervision * Ability ...

fng

Production Scheduler

Evart, MI · On-site

Strong written and verbal skills to communicate with all levels of the organization and its executive team * Strong customer service orientation * Ability to work with minimal supervision * Ability ...

fng

Production Scheduler

Evart, MI · On-site

Strong written and verbal skills to communicate with all levels of the organization and its executive team * Strong customer service orientation * Ability to work with minimal supervision * Ability ...

Kendall Group

Account Manager

Cadillac, MI · On-site

... to executive levels in the client organization * Make calls independently or with internal ... Provide value-added service by helping customers find more efficient solutions * Represent the ...

Kendall Group

Account Manager

Cadillac, MI · On-site

... to executive levels in the client organization * Make calls independently or with internal ... Provide value-added service by helping customers find more efficient solutions * Represent the ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Reed City, MI

Executive Customer Service information

See Reed City, MI salary details

$14

$26

$36

How much do executive customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for executive customer service in Reed City, MI is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $34.23 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Reed City, MI?

The most popular types of Customer Service jobs in Reed City, MI are:

What cities near Reed City, MI are hiring for Executive Customer Service jobs?

Cities near Reed City, MI with the most Executive Customer Service job openings:

Executive Customer Service jobs near you

Executive General Manager

BIG BOY RESTAURANT GROUP LLC

Cadillac, MI • On-site

$59K - $74K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Big Boy Restaurants rating

5.1

Company rating: 5.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

OVERVIEW -
At Big Boy, we strive to make every experience iconic for anyone who chooses to join us. When you visit our restaurants, you'll find clean, welcoming, warm vibes waiting to make your day a bit better.
Our team members are committed to delivering top notch service and great food to our guests just as they always have since 1936. If you share that same passion to create craveable moments for our customers and staff alike, we can't wait to speak with you about joining team Big Boy!
The Executive General Manager is responsible for the overall performance of their restaurant. They are responsible for the ongoing development of their management team and staff to ensure they demonstrate initiative to become co-owners of the restaurant. It is important to listen and observe, to see the overall picture and to know when to step in and coach personnel that might need it. The Executive General Manager must be able to build a team that provides instant guest recognition, excellent service, top-quality food and clean surroundings. This team will benefit the Company by producing satisfied guests, continuous sales increases and maximum profits.
Responsibilities and Requirements -
  • Management experience in a customer service setting, preferably in the hospitality industry.
  • A friendly, helpful personality.
  • Great communication skills and the ability to multi-task.
  • Availability to work a flexible schedule which could include nights, weekends and holidays.
  • Reliable transportation.

Perks -
  • Competitive wages
  • Comprehensive training program
  • Meal discounts
  • An open-door work environment
  • Paid time off - insurance benefits for eligible team members
  • Pride of working with a company that's been woven into the fabric of America since 1936

Job Type - Full-time
Benefits -
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift -
  • 10 hour shift
  • Day shift
  • Night shift

Work Location - In person
Check us out online at www.bigboy.com. Big Boy Restaurants is an Equal Employment Opportunity Employer.

What Big Boy Restaurants employees say

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