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Executive Customer Service Jobs in Jenison, MI (NOW HIRING)

Spartan Graphics, Inc.

Account Executive

Sparta, MI

$40K - $50K/yr

Spartan Graphics is seeking a relationship-focused Account Executive to manage and grow a key ... Coordinate closely with internal teams including estimating, customer service, production ...

New

Riverside Payments

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Customer Service Sales Associate

Grand Rapids, MI · On-site

$75K - $95K/yr

We're changing our community and want you to be a part of our Customer Service & Sales Associate ... We're changing our community and want you to be a part of our Account Executive team. We'll set you ...

Timpl

Executive Assistant

Holland, MI · On-site

Executive Assistant\n\nTimpl has partnered with a global leader in lithium-ion battery ... and customer service experience\nrequired\n • Open to learning new skills and take on new ...

Amway

Executive Assistant II

Ada, MI · On-site

$26.77 - $33.06/hr

Executive Assistant II Posting Start Date: 7/22/26 Posting Location: Ada (Grand Rapids), MI ... Supporting planning and execution of meetings, events, and CSR initiatives * Coordinating ...

Amway

Executive Assistant II

Ada, MI · On-site

$26.77 - $33.06/hr

Executive Assistant II Posting Start Date: 7/22/26 Posting Location: Ada (Grand Rapids), MI ... Supporting planning and execution of meetings, events, and CSR initiatives * Coordinating ...

DISHER

Account Executive

Holland, MI · On-site

Account Executive - Holland, Michigan DISHER is currently partnering with a leader in custom CNC ... customer service, and effective project execution from prototype development through large-scale ...

DISHER

Account Executive

Holland, MI

Account Executive - Holland, Michigan DISHER is currently partnering with a leader in custom CNC ... customer service, and effective project execution from prototype development through large-scale ...

DISHER

Account Executive

Holland, MI · On-site

Account Executive - Holland, Michigan DISHER is currently partnering with a leader in custom CNC ... customer service, and effective project execution from prototype development through large-scale ...

Amway.com Group

Executive Assistant II

Ada, MI · On-site

Executive Assistant II We are seeking a highly organized and proactive Administrative Assistant to ... Supporting planning and execution of meetings, events, and CSR initiatives * Coordinating ...

VA Enterprises

Executive Housekeeper

Grand Rapids, MI · On-site

Executive Housekeeper ID: 1117 Location: Grand Rapids, MI Department: Private Household More about ... Proven track record of providing outstanding customer service with a professional, tactful demeanor.

Laurus Home Care

Executive Chef

Grand Rapids, MI

$68K - $94K/yr

Executive Chef StoryPoint Grand Rapids East Position Summary: The Executive Chef is responsible for ... Must demonstrates proven leadership abilities, commitment to customer service, and strong ...

StoryPoint

Executive Chef

Grand Rapids, MI

$68K - $94K/yr

Executive Chef StoryPoint Grand Rapids East Position Summary: The Executive Chef is responsible for ... Must demonstrates proven leadership abilities, commitment to customer service, and strong ...

StoryPoint Group

Executive Chef

Grand Rapids, MI · On-site

$68K - $94K/yr

Executive Chef StoryPoint Grand Rapids East Position Summary: The Executive Chef is responsible for ... Must demonstrates proven leadership abilities, commitment to customer service, and strong ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Jenison, MI

Executive Customer Service information

See Jenison, MI salary details

$15

$27

$37

How much do executive customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for executive customer service in Jenison, MI is $27.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $35.19 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Jenison, MI?

The most popular types of Customer Service jobs in Jenison, MI are:

What cities near Jenison, MI are hiring for Executive Customer Service jobs?

Cities near Jenison, MI with the most Executive Customer Service job openings:

Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Jenison, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,620 per year, or $27.7 per hour.

Account Executive

Spartan Graphics, Inc.

Sparta, MI

$40K - $50K/yr

Full-time

Posted 2 days ago

New

Job description

Spartan Graphics is seeking a relationship-focused Account Executive to manage and grow a key, established customer relationship. This position will serve as the primary point of contact for a large strategic client, ensuring their needs are understood, expectations are met, and opportunities for continued growth are identified.

The ideal candidate is highly organized, responsive, commercially minded, and comfortable working closely with customers and internal teams to move projects from initial request through completion. This is an excellent opportunity for someone who enjoys building strong customer partnerships and becoming a trusted extension of their client's team.

Key Responsibilities
  • Serve as the primary day-to-day contact for a large, established customer account.
  • Build and maintain a strong, long-term relationship with key customer contacts.
  • Understand the customer's business, needs, priorities, and expectations.
  • Manage incoming customer requests, projects, quotes, orders, and follow-up activities.
  • Coordinate closely with internal teams including estimating, customer service, production, purchasing, scheduling, and operations to ensure customer commitments are met.
  • Proactively communicate project status, timelines, changes, and potential issues to the customer.
  • Identify opportunities to expand the relationship and grow revenue within the assigned account.
  • Prepare and present pricing, proposals, and other customer-facing materials as needed.
  • Partner with internal teams to resolve customer concerns and ensure a high level of customer satisfaction.
  • Monitor account activity, sales performance, and customer trends.
  • Maintain accurate customer and opportunity information within the company's CRM and other systems.
  • Participate in customer meetings, business reviews, and onsite visits as appropriate.
  • Develop a strong understanding of Spartan Graphics' products, capabilities, processes, and competitive advantages.
  • Maintain a high level of responsiveness and professionalism in all customer interactions.
  • Support other sales and customer initiatives as needed.
Qualifications
  • 3+ years of experience in account management, account executive, customer success, sales, or a related customer-facing role.
  • Experience managing large or strategic customer accounts strongly preferred.
  • Proven ability to build and maintain strong business relationships.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and follow-through skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Comfortable discussing pricing, timelines, customer requirements, and business needs.
  • Proficiency with Microsoft Office and CRM systems.
  • Experience in printing, graphics, manufacturing, packaging, or a related industry is preferred but not required.
What We're Looking For

The right person will be someone who:

  • Takes ownership of the customer relationship.
  • Is proactive rather than waiting for customers to ask for help.
  • Can balance customer needs with internal business priorities.
  • Builds trust through responsiveness, communication, and follow-through.
  • Is comfortable working in a fast-paced manufacturing environment.
  • Enjoys developing deep knowledge of a customer's business and becoming a trusted partner.
  • Is willing and able to work primarily onsite in Sparta, Michigan to build strong relationships with the customer and internal teams.

Base Salary - $40,000 - $50,000 annually + commission