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Executive Customer Service Jobs in Butler, PA (NOW HIRING)

KOHLS

Full-Time Customer Service Supervisor

Monaca, PA · On-site

$18.10/hr

About the Role In this role, you will be the expert in point of sale and customer services ... executive as leader on duty * Use key performance indicators (KPIs) to make informed business ...

AHN Healthcare

Hospice Account Executive

Warrendale, PA · On-site

Job Title Hospice Account Executive Location Warrendale, PA, USA Additional Location(s) Butler , PA ... Committed to providing highest-level customer service to our referral sources. We are an equal ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Butler, PA

Executive Customer Service information

See Butler, PA salary details

$15

$27

$37

How much do executive customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for executive customer service in Butler, PA is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $35.10 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Butler, PA?

The most popular types of Customer Service jobs in Butler, PA are:

What cities near Butler, PA are hiring for Executive Customer Service jobs?

Cities near Butler, PA with the most Executive Customer Service job openings:

Executive Customer Service jobs near you

Full-Time Customer Service Supervisor

KOHLS

Monaca, PA • On-site

$18.10/hr

Other

Posted 13 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,465 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards

  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment; taking appropriate partners as needed

  • Modeling, guiding and providing direction to associates

  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

  • Accomplishing multiple tasks within established timeframes

  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers

  • Key holder responsibilities include opening and closing store processes, and providing direction to associates

  • Other responsibilities as assigned

What Skills You Have

Required

  • Must be at least 18 years of age or older

  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

  • Strong verbal/written communication and interpersonal skills

  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • 2 years experience in retail or similar industry


Pay Starts At: $18.10

What Kohl's employees say

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