Executive Coveo Jobs (NOW HIRING)

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Charlotte, NC Area - 100% On-site, Strictly Day-1 onsite reporting, no negotiations. [Local candidates and in-person interview gets preference]
Duration: 6 months - 1 year potential
skill id: 10847112
Competencies: 6-8 years experience
Digital : Site Reliability Engineering (SRE)
L2 SRE Support
Digital : MuleSoft
Please note this is not mule support but L2 SRE Support with below listed tech/domain stack.
Job Description - L2 SRE Support Engineer (Integration & ECOM)
Experience Required:
• 4 - 5 years of overall relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
• Hands-on experience in API/integration technologies (MuleSoft or similar) in development or production support roles.
• Experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (Eg: AEM, Magento, PIM, COVEO, etc.).
Technical Skillset:
• Good understanding of integration technologies including REST APIs, JSON, XML, Java-based services.
• Exposure to E-Commerce platforms and related integrations.
• Experience with monitoring and observability tools (Splunk, Dynatrace, LogicMonitor, Azure Monitoring services).
• Basic understanding of system architecture, distributed systems, and API-led connectivity patterns.
• Familiarity with Agile/Scrum methodologies and post-production deployment validation methodologies
Key Responsibilities:
• Provide L2 SRE support for Integration and ECOM platforms, ensuring system availability and performance.
• Diagnose and resolve incidents (P1/P2/P3) related to integrations, APIs, and E-Commerce transactions.
• Perform root cause analysis (RCA) for recurring issues and support implementation of fixes.
• Monitor system health, analyze logs/metrics, and identify performance bottlenecks.
• Collaborate with development, business, and cross-functional teams to resolve integration issues.
• Support end-to-end integration flows ensuring seamless data exchange across systems.
• Contribute to improving system reliability and stability aligned with SRE practices.
• Enhance monitoring, alerting, and automation to reduce incidents and improve response time.
• Support production deployments, release activities, and environment validations.
• Conduct daily health checks, incident tracking, and stakeholder follow-ups.
• Maintain knowledge base articles, runbooks, and SOPs.
• Participate in on-call rotation to support production systems., Project Code :