Job Summary:
Sierra Nevada Corporation is a global leader in aerospace and national security, seeking an Executive IT Support Specialist responsible for delivering high-level technical support to executive leadership. The role involves troubleshooting and resolving IT issues, ensuring seamless access to technology for executives, and providing exceptional customer service.
Responsibilities:
• Provide dedicated IT support to executive leadership, ensuring timely and effective resolution of technical issues.
• Install, configure, and maintain hardware and software for executive offices and remote environments.
• Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices.
• Assist with video conferencing setups, ensuring seamless connectivity and functionality during meetings.
• Coordinate with other IT teams to escalate and resolve complex issues beyond the scope of front-line support.
• Maintain confidentiality and security of all executive communications and data.
• Train and assist executives in using new technology and software applications.
• Monitor and maintain system performance, ensuring minimal downtime and optimal functionality.
• Document and update technical procedures and support actions.
• Assist in the implementation of new technologies and systems for executive use.
Qualifications:
Required:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years supporting senior executives.
• Proficiency in Windows, macOS, and mobile operating systems (iOS, Android).
• Certification in CompTIA A+, Network+, or equivalent.
Preferred:
• Experience in the Aerospace and Defense industry.
• Advanced certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional.
• Familiarity with enterprise-level security protocols and data protection policies.
• Experience with AI-driven IT support tools and automation.
Company:
Sierra Nevada Corporation is an aerospace and defense contractor. Founded in 1963, the company is headquartered in Sparks, USA, with a team of 1001-5000 employees. The company is currently Late Stage.