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Executive Call Center Jobs in Michigan (NOW HIRING)

M.I.N.D

Appointment Center Manager

Farmington Hills, MI · On-site

... executive leadership, and drives continuous improvement in access, quality, and performance. Essential Functions * Provide direct management and leadership for appointment call center Team Leads and ...

Sysco

$14.50 - $19.75/hr

Communicate regularly with the AE (account executives) and customers. * Manage the same-day ... Previous call center experience Professional Skills * Strong telephone communication skills * Able ...

Magna

Warranty Analyst

Troy, MI · On-site

Develop and maintain dashboards, reports, and executive-level summaries tailored to technical and non-technical stakeholders. * Proactively identify emerging risks, anomalies, and improvement ...

Magna Services

Warranty Analyst

Troy, MI · On-site

Develop and maintain dashboards, reports, and executive-level summaries tailored to technical and non-technical stakeholders. * Proactively identify emerging risks, anomalies, and improvement ...

Magna-International-6df39721

Warranty Analyst

Troy, MI · On-site

$75 - $110/hr

Develop and maintain dashboards, reports, and executive-level summaries tailored to technical and non-technical stakeholders.Proactively identify emerging risks, anomalies, and improvement ...

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Executive Call Center information

See Michigan salary details

$23.1K

$81.5K

$160.4K

How much do executive call center jobs pay per year?

As of Aug 28, 2026, the average yearly pay for executive call center in Michigan is $81,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $105,000.00 per year, depending on experience, location, and employer.

What is an executive call center?

An Executive Call Center is a specialized customer service facility focused on handling high-level or escalated inquiries, often for senior executives or important clients. These centers provide a higher level of personalized service and are staffed by experienced agents trained to manage complex issues and sensitive situations. The goal is to ensure that executive-level customers receive prompt, effective resolutions to their concerns, often acting as a final point of contact within the organization. This helps maintain strong relationships with key stakeholders and protects the reputation of the company.

What are the key skills and qualifications needed to thrive as an executive call center representative?

To thrive as an Executive Call Center Representative, you need excellent communication skills, problem-solving abilities, and typically a background in customer service or a related field. Familiarity with customer relationship management (CRM) software, call routing systems, and sometimes certifications in customer service or specific industries are important. Exceptional listening, patience, and conflict resolution skills help build rapport and resolve complex issues efficiently. These skills ensure high-quality service delivery, customer satisfaction, and support the reputation and goals of the organization.

What are the main challenges faced by professionals in an executive call center role, and how can they overcome them?

Professionals in an Executive Call Center role often encounter challenges such as handling escalated customer issues, managing high call volumes, and balancing quality service with efficiency. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient under pressure, and leverage available support tools and training. Building rapport with team members and participating in regular training can also help in staying updated on best practices and fostering a collaborative environment.

What is the highest position in an executive call center?

The highest position in an executive call center is typically the Call Center Director or Manager, responsible for overseeing operations, staff, and strategy. In larger organizations, this role may be part of senior management or executive leadership, such as a Vice President of Customer Service or Operations.

What are the most commonly searched types of Call Center jobs in Michigan?

The most popular types of Call Center jobs in Michigan are:

Executive Call Center jobs near you
Infographic showing various Executive Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $81,540 per year, or $39.2 per hour.

Appointment Center Manager

M.I.N.D

Farmington Hills, MI • On-site

Full-time

Posted 27 days ago

Job description

Job Description – Appt Call Center Manager

Classification – FSLA Exempt - Salary

 

Salary Grade/Level/Range

Level of experience, longevity, within current company pay structure.


Reports to 

Sr. Director, Revenue Cycle 


Summary/Objective 

The Appointment Call Center Manager is responsible for the overall leadership, performance, and strategic oversight of the neurology practice’s appointment call center operations. This role ensures timely and appropriate patient access, high-quality scheduling for complex neurology services, operational efficiency, and exceptional patient experience. The Manager provides leadership to Team Leads and staff, partners closely with clinic and executive leadership, and drives continuous improvement in access, quality, and performance.

Essential Functions

  • Provide direct management and leadership for appointment call center Team Leads and staff.
  • Establish clear expectations, performance standards, and accountability structures.
  • Effectively monitor, document and report on department goals and objectives.
  • Oversee daily operations to ensure adequate staffing, coverage, and service levels.
  • Monitor calls in the Call Center to observe employee demeanor, technical accuracy and conformity to company policy.
  • Ensure accurate scheduling for neurology visit types including consultations, follow-ups, diagnostics, injections, hospital re-checks, and telehealth.
  • Address escalated staffing, patient, and operational issues.
  • Foster a culture of professionalism and continuous improvement.
  • Optimize provider templates and appointment utilization.
  • Monitor wait times, fill rates, no-show rates, and same-day access.
  • Supports schedule audits.
  • Develop strategies to improve patient access and reduce barriers.
  • Establish and monitor call center KPIs.
  • Analyze performance trends and implement action plans.
  • Ensure quality monitoring, call audits, and corrective actions.
  • Lead performance improvement and disciplinary processes.
  • Oversee recruitment, onboarding, and training.
  • Develop staff training programs related to department processes and functions.
  • Develop Team Lead(s) through coaching and mentoring.
  • Promote staff engagement, retention, and succession planning.
  • Oversee resolution of escalated patient complaints.
  • Partner with clinical and operational teams to resolve access issues.
  • Use patient feedback to drive service improvements.
  • Serve as liaison between call center, providers, and leadership.
  • Participate in access, growth, and patient experience initiatives.
  • Communicate risks, trends, and improvement opportunities.
  • Ensure compliance with HIPAA and organizational policies.
  • Other duties as assigned by Senior Leadership.


Qualities and Characteristics

  • Maintains a professional relationship and positive attitude with co-workers, patients, and all M.I.N.D staff.
  • Strong leadership and performance management skills.
  • Analytic and data-driven mindset. 
  • Ability to manage multiple priorities. 
  • Displays enthusiasm toward the work and the mission of M.I.N.D. 

Qualifications

  • Associate degree, preferably in healthcare administration or related field. A combination of education and experience may be considered.
  • Minimum 2+ years supervisory or management experience.
  • Minimum 5+ healthcare scheduling or call center experience.
  • Neurology or specialty practice preferred.

Work Environment
This job operates in a medical office facility. 

Physical Demands

This position requires the ability to sit for long periods of time, view computer screens for long period of time, answering calls on a multi-line phone system, writing, reading and note taking. 


Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:30 p.m. This position is not suitable for remote work. 

  • Travel – minimal between satellite offices

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees should adhere to all approved policies, procedures, and philosophies. 

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